Asset Management Customer Service
Resume:
SBU -PRIVACY OR PII
Lytracia Philson
District Heights, Maryland 20747
Mobile: 202-***-****
Email: ***************@*****.***
Objective: To obtain and pursue a career that best suits my knowledge, skills and abilities gained through education and experience.
Skills
Advanced in clerical duties and responsibilities, with proficiency in the Microsoft Office Suite, ADP Workforce, Sunflower Asset Management System (SAMS), SharePoint and other widely used software applications, following routine verbal and/or written instructions. Knowledge of customer service standards.
Education
Bachelor of Arts in Criminal Justice/Criminology, Virginia Union University VA Experience
Graham Technologies Analyst (Database Specialist) 09/2024- 03/2025 On assignment at the Cybersecurity and Infrastructure Security Agency (CISA)
• Ensure all accountable personal property is tracked and managed throughout its lifecycle, including identification, assignment of a property custodian and user, and barcode assignment.
• Process property transactions and create and maintain official records in the Sunflower Asset Management System (SAMS) for property acquisitions, transfers, and disposition activities.
• Maintain accurate and complete records of our customers accountable personal property in the CISA Property System of Record (SAMS), ensuring a clear audit trail.
• Aid in the creation and maintenance of policies, processes, procedures, and controls to support CISA asset management activities.
• Coordinate and support preparation of meeting materials, briefings, multi-media presentations, and reference materials.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage property inventory, including physical handling of property up to 35 pounds.
• Excellent communication and organizational skills.
• Experience in developing and delivering training materials. SBU -PRIVACY OR PII
Immersion Consulting Analyst (Database Specialist) 12/2023-09/2024 On assignment at the Cybersecurity and Infrastructure Security Agency (CISA)
• Ensure all accountable personal property is tracked and managed throughout its lifecycle, including identification, assignment of a property custodian and user, and barcode assignment.
• Process property transactions and create and maintain official records in the Sunflower Asset Management System (SAMS) for property acquisitions, transfers, and disposition activities.
• Maintain accurate and complete records of our customers accountable personal property in the CISA Property System of Record (SAMS), ensuring a clear audit trail.
• Aid in the creation and maintenance of policies, processes, procedures, and controls to support CISA asset management activities.
• Coordinate and support preparation of meeting materials, briefings, multi-media presentations, and reference materials.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage property inventory, including physical handling of property up to 35 pounds.
• Excellent communication and organizational skills.
• Experience in developing and delivering training materials. Crisis 1, LLC Junior Business Operations Specialist 09/2020-09/2023 On assignment at the USCIS Office of the Chief Financial Officer
• Completed: Advanced SharePoint Methods for SharePoint Facilitators
• Compile, review and update crucial and pertinent documents
• Perform basic gathering, analysis and forecasting for data calls and reports.
• Assist with the planning, organization, and production of CWMD sponsored meetings, special events, seminars and programs.
• Assist, manage, develop, and maintain and monitor projects within the DHS Financial Systems.
• Coordinate and support preparation of meeting materials, briefings, multi-media presentations, and reference materials.
• Perform functional duties under the oversight of more senior positions. Crisis 1, LLC Junior Business Operations Analyst 08/2019-09/2020 On assignment at the Federal Protective Service Division of the U.S. Department of Homeland Security
• Support the audit and analysis of active contracts, task orders and PSO training records. SBU -PRIVACY OR PII
• Reconcile draft PSO contract invoices with the contract’s post exhibit to ensure invoice accuracy.
• Prepare draft and/or edit post exhibits for post coverage required at facilities for Government review and approval.
• Assist with creation of requisitions (G-514s).
• Provide acquisition and analytical support to the PSO COR Program.
• Provide short estimates for temporary and emergency guard service requests for the guard contracts.
• Assist with preparation of the Performance Monitoring Meeting Form for PSO contracts using data provided by federal employees.
• Analyze Service Work Authorization (SWA) for billing accuracy under federal direction.
• Research and reconcile any outstanding SWA issues.
• Reconcile data from financial system(s) and contract writing system(s).
• Assist the COR and Mission Support Branch with contract closeouts.
• Create Table of Contents, Footnotes, Endnotes, Indexes, and Citation Manager in proper format and application.
• Reconcile draft PSO contract invoices with the contracts’ post exhibit to ensure invoice accuracy
• Prepare/Create desktop guides for revenue process, record obligations and change orders, ticket receipts and SWA processing.
• Develop Budget Execution Tracking Tools to track obligation balances, funding levels, spending, revenue collections and burn rates.
• Analyze billing accuracy under federal direction. Potomac Job Corps Center Records Clerk 03/2019- 08/2019
• Processed requests for transcripts, student grade records, course descriptions, and other information in accordance with privacy laws and university policies.
• Ordered transcripts through mainframe computer; checks transcripts to verify accuracy; validates and distributes transcripts according to requests.
• Greeted visitors in person or on the phone, providing customer service with advice and guidance regarding the registration process
• Responded to inquiries by telephone or letter regarding academic standing, transcript problems, and unclear or irregular transcript requests.
• Processed name changes and updates other academic and demographic information in files and on computer.
• Provided transcripts, enrollment verification, and degree certifications by mail, FAX, or telephone, according to prescribed procedures
• Maintained files in proper order; pulls records for processing and refiles.
• Maintained logs of records release transactions initiated by other departments. SBU -PRIVACY OR PII
• Processed cash receipts and cash-related transactions, such as money lists for deposits.
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Performed miscellaneous job-related duties as assigned Potomac Job Corps Center Payroll Accounting Clerk 03/2018-03/2019
• Demonstrated accurate data entry and timekeeping information along with customer service
• Provided student and staff with requests for information.
• Incorporated a variety of deductions into payroll
• Issued pay related information to employees and students
• Collected and summarize timekeeping information
• Strong mathematical skills
• Collect, calculate, and data entry
• Proficiency with ADP payroll software
• Reconciling financial statements
Fossil Stores, Inc. Sales Associate 10/2016-03/2018
• Demonstrated outstanding customer service skills.
• Basic understanding of sales principles and customer service practices.
• Working knowledge of customer and market dynamics and requirements.
• Tracked record of over- achieving sales quota.
• Hands on experience with performing POS transactions.
• Performed in-store inventory.
• Completed Seasonal/Quarterly Floor Set designs
• Cash handling, giving and receiving correct change. Gap Factory Store Sales Associate 07/2016-10/2016
• Demonstrated outstanding customer service skills.
• Greeted Customers upon arrival, assisted with customer questions and provided recommendations/solutions
• Ensured high levels of customer satisfaction
• Maintained stock and presentable conditions of assigned areas to comply with inventory control procedures. Provided ways to improve sales with marketing activities and store designs. SBU -PRIVACY OR PII
BIG V Entertainment, LLC Event Personnel 01/2015-Present
• Responsible for providing event support up to and including: Venue walk-throughs, event/personal security, details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events, sports events, concerts, conferences and large events.
• Compiled schedules, travel arrangements and responded to heavy phone traffic.
• Managed events and ensured deadlines and budgets are adhered to. Directed coordination of activities to prepare for the day of the event. Hired, trained, and educated staff on proper event procedures.
• Calculated budgets and adjust when necessary. Booked venues and negotiated fees. Prepared invitations and made sure they were sent out at appropriate time. Hired bartenders and wait staff. Worked with guest to ensure all requests are met. Drove attendees to the event.
• Promoted events using flyers, cold calling, and social media to spark attention.
• Analyzed event performances and prepared metrics presentation. Defined company brand through events.
• Ensured adequate preparation of staff for event.
• Paid vendors for their participation in the event and Provide receipts if needed.
• Set up booths and decorations for events.
• Prepared menus, ordered food, and hired chefs/caterers. Sampled food, including main dishes and desserts. Provided final approvals for music and menus. The Ashleigh Group, LLC Event Management Assistant 01/2011-06/2016
• Responsible for event management and coordination up to and including:
• Assisted with negotiations for space contracts, booked event space, conducted research, made site visits, created and revised room layouts.
• Proposed new ideas to improve the event planning and implementation process.
• Worked with media to coordinate messaging and releases to effectively promote events.
• Coordination of volunteers, vendor management, client proposal and quotes. Administrative duties that include:
• Organized meetings, travel arrangements and scheduling. Event planning, design and production while managing all project delivery elements within time limits. Liaise with clients to identify their needs and to ensure customer satisfaction.
• Conducted market research, gathered information and negotiated contracts prior to closing any deals. Provided feedback and periodic reports to stakeholders. Proposed ideas to improve provided services and event quality. Organized facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Ensured compliance with insurance, legal, health and safety obligations. Specified staff requirements and coordinated their activities. Cooperated with marketing and PR to promote and publicize events. Proactively handled any arising issues and troubleshoot any emerging problems on the event day. Conducted pre- and post - event evaluations and report on outcomes.
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