Customer Service Data Entry

Nancy Milian

Cell: 915-***-****

*******@*******.***

OBJECTIVE

To obtain a position that will utilize my work experience, skills, and education. My ambitions are to continue working in a challenging work environment.

QUALIFICATIONS

Highly motivated, responsible individual with proven electronic, administrative, clerical, sales, data entry, merchandising, personnel management, problem solving resolution, and customer service skills. Computer literate with typing skills at 60wpm. Focused on high standards and teamwork to obtain optimal results. Excellent interpersonal, communication, and organizational skills. Thrive on new challenges and results-oriented. Previous military experience with an Honorable Discharge and numerous awards for exceptional job performance. Experience with current Excel and PowerPoint.

PROFESSIONAL EXPERIENCE

Finance Representative II

June 2003 – December 2024

AT&T MOBILITY El Paso, Texas

Answered complex questions and used analytical abilities to resolve more difficult accounting/finance problems for customers/clients. Prepared reports, schedules, and journal entries relating to department activities. Performed general accounting support duties and necessary reconciliation. Maintained files necessary for record keeping and tracking all of the departmental information. Assisted higher-level specialists and/or junior accountants in reporting, verification and filing. Performed other duties as assigned by management. Essential functions: reviewed and validated voucher to ensure proper compliance to accounting policies. Investigated, evaluated, and resolved all exceptions, authorization and other company policies regarding expenditures. Functioned as a contact with business units to resolve issues on processing employee expense reimbursements. Performed support line functions assisting internal customers and business partners.

Customer Service Representative

October 2000-June 2003

STATE FARM CUSTOMER RESPONSE CENTER El Paso, Texas

Provided extensive customer service support for inbound call center. Received calls from U.S. and Canada. Utilization of Microsoft Office for all data entry and retrieval. Answer multi-telephone system. Routed call and provide customer information. Processed loss reports and relayed messages to Sales Representatives utilizing email. Performed duties as an interpretation for Spanish speaking only individuals.

Electronics Technician

May 1994- May 2000

U.S. ARMY Worldwide

Technical and leadership guidance for personnel performing aircraft communication repair. Performed maintenance analysis and applied quality control management principles and procedures to avionics communications shop. Maintained 389 lines of Test Measurement Diagnostic Equipment on three calibration accounts. Accountable for equipment valued over $750,000. Key player for the successful accomplishment of Avionics’ mission requirements in Bosnia. Recipient of Meritorious Services Award for exceptional job performance.

EDUCATION

Coronado High School, El Paso, Texas, Diploma, 1993

Avionics Communications Equipment Repairer Course, Certificate, US Army, 1994

Western Technical Institute, El Paso, Texas, Associates Degree, Microcomputer Technology, 2003

El Paso Community College, El Paso, Texas, Associates Degree, Multidisciplinary Studies, 2019

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