Leasing Consultant Social Media
Resume:
Aziza Khaled
Temple Terrace, FL *****
**************@******.***
Professional Summary
As an accomplished leasing consultant with proven success in process improvement and complex problem solving, my goal is to work effectively to build a lasting relationship with your company objectives. I am ready to leverage my extensive training and experience to take on new professional challenges and strive for excellence.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
The Inland Real Estate Group of Companies, Inc.-Riverview, FL August 2023 to Present
• Greet prospective tenants and provide property tours to showcase available apartments or homes.
• Respond to inquiries via phone, email, or in person, providing detailed information about available units, rental rates, and amenities.
• Use a variety of marketing techniques to attract new tenants, including social media, online listings, and community outreach.
• Conduct property tours for prospective tenants, highlighting key features, amenities, and the benefits of living in the community.
• Prepare units for tours, ensuring they are clean, well-maintained, and properly staged to showcase their potential.
• Provide insights on local neighborhood amenities, such as schools, shopping centers, and transportation options.
• Assist prospective tenants in selecting the best unit for their needs and guide them through the leasing process.
• Review lease agreements with tenants, explain terms and conditions, and ensure all necessary documentation is completed accurately.
• Negotiate lease terms, including rent prices, lease duration, and move-in/move-out dates, when applicable.
• Collect and process rental applications, ensuring that all required information is provided.
• Collect and process rental applications, ensuring that all required information is provided.
• Conduct background and credit checks on prospective tenants to ensure they meet property rental criteria.
• Verify employment, income, and references to determine the suitability of potential tenants.
• Reach out to existing tenants before their lease expiration to discuss renewal options and encourage lease extensions.
• Maintain a strong relationship with current tenants by addressing their needs promptly and effectively, contributing to tenant satisfaction and retention.
• Serve as a liaison between tenants and maintenance staff to ensure that repairs and maintenance requests are handled promptly.
• Address any late or missed payments by contacting tenants to resolve payment issues.
• Address tenant inquiries, complaints, and concerns professionally and in a timely manner, ensuring customer satisfaction.
• Resolve conflicts between tenants or between tenants and property management, aiming for amicable solutions.
• Maintain a positive relationship with all tenants to foster a sense of community and satisfaction
• Create and update property listings on online rental platforms, company websites, and social media to attract potential tenants.
• Organize and participate in community outreach events or open houses to promote the property and generate leads.
• Collaborate with property managers to develop marketing strategies and initiatives to increase visibility and occupancy rates.
• Ensure all leasing activities comply with local, state, and federal regulations, including fair housing laws.
• Provide tenants with accurate and legally required documents, such as rental agreements, disclosures, and notices.
• Stay informed about changes in housing laws and regulations to ensure the property remains in compliance.
Server/Bartender
The White Room-Land O' Lakes, FL
June 2022 to July 2023
• Greet customers in a friendly and professional manner, ensuring a positive dining experience.
• Take food and beverage orders, accurately enter them into the POS system, and ensure timely delivery.
• Offer menu suggestions and answer questions about menu items, ingredients, and special
• Ensure thorough knowledge of the restaurant’s menu, including food and drink offerings, to provide informed recommendations.
• Cater to dietary restrictions and allergies by communicating with the kitchen and ensuring proper preparation.
• Coordinate with kitchen staff to ensure the timely and accurate delivery of orders.
• Check in with customers to ensure satisfaction with their meals and drinks.
• Process customer payments using cash, credit, and debit transactions.
• Issue receipts, handle tips, and make change accurately.
• Set up and clean dining areas before and after service, ensuring that all tables are properly arranged and sanitized.
• Maintain cleanliness of server stations, ensuring all utensils, napkins, and condiments are replenished.
• Manage multiple tables simultaneously while providing excellent service.
• Handle customer requests, complaints, and concerns professionally and efficiently.
• Work closely with fellow servers, kitchen staff, and management to ensure smooth operations during service.
• Assist in training new staff members and maintaining team morale.
• Prepare and serve drinks at special events or private parties, ensuring a high level of service.
• Create customized drinks and handle large orders during busy shifts or events.
• Track inventory levels and inform management when supplies are low, ensuring timely restocking of necessary items.
• Assist in organizing and maintaining liquor storage areas to ensure proper rotation and compliance with regulations.
• Ensure the bar area is clean, organized, and stocked with necessary supplies (e.g., glasses, garnishes, alcohol).
• Clean and sanitize bar equipment, tools, and surfaces after each use to maintain health and safety standards.
• Engage with customers in a friendly and professional manner, creating a welcoming and social atmosphere.
• Recommend drinks and cocktails based on customer preferences and provide suggestions on drink pairings.
Sales Associate
Conn's Home Plus-Tampa, FL
September 2021 to June 2022
• Greet customers warmly, assess their needs, and provide tailored recommendations for appliances based on their requirements.
• Assist customers with selecting appliances that meet their specifications, preferences, and budgets.
• Provide detailed information about product features, specifications, and benefits, explaining how they meet customer needs.
• Maintain up-to-date knowledge of the latest appliances, including refrigerators, washers, dryers, dishwashers, microwaves, and ovens.
• Stay informed about the features, warranties, and energy efficiency ratings of various products to offer accurate recommendations.
• Educate customers on the benefits of energy-efficient appliances, rebates, and product warranty options.
• Meet or exceed monthly sales targets by engaging customers and guiding them toward purchasing decisions.
• Suggest complementary products such as appliance accessories, extended warranties, or maintenance services to increase sales.
• Offer promotional deals and financing options to customers to encourage sales and customer satisfaction.
• Coordinate product delivery and installation schedules with customers and logistics teams.
• Handle customer returns and exchanges per store policies.
• Address customer concerns or issues regarding defective or damaged appliances, providing solutions to maintain customer satisfaction.
• Follow up with customers after purchase to ensure satisfaction and handle any post-sale issues, including product troubleshooting or warranty claims.
• sk questions to determine customers’ preferences in furniture style, size, color, and function.
• Provide advice on design trends, space planning, and furniture arrangements to create a cohesive look for the customer’s home.
• Maintain an in-depth knowledge of furniture types, including sofas, chairs, tables, bedroom sets, and home office furniture.
• Demonstrate the features and benefits of various furniture pieces, including comfort, durability, and design versatility.
• Achieve monthly sales targets by closing sales and upselling additional products, such as cushions, rugs, and furniture protection plans.
• Assist with receiving shipments, inspecting products for damage, and managing inventory in the store’s system.
Leasing Consultant
The Scion Group-Tallahassee, FL
June 2018 to August 2021
• Greeted and built rapport with prospective residents, providing tours and detailed information about property amenities and leasing terms.
• Conducted property showings, highlighting features to match client needs and increase occupancy rates.
• Prepared and processed lease applications, credit checks, and background verifications in compliance with Fair Housing laws.
• Maintained accurate and up-to-date records of leads, prospects, and lease agreements using property management software (Yardi, CRM, and yield star.
• Handled incoming calls, emails, and walk-in inquiries, delivering prompt and professional customer service.
• Collaborated with property managers and maintenance teams to ensure timely resolution of tenant concerns and service requests.
• Followed up with prospects through phone, email, and community events to convert leads and minimize vacancy rates.
• Conducted move-in and move-out inspections to ensure unit readiness and maintain property standards.
• Assisted with marketing efforts including online listings, social media promotion, and community outreach.
• Met or exceeded monthly leasing goals through strong sales techniques and customer relationship management.
Education
High school diploma
Freedom High School-Tampa, FL
August 2015 to May 2018
Skills
• Resident event planner/Organizer
• Advanced CRM IQ/ Yardi Voyager experience
• Organized mindset
• Ability to work in a fast-paced, high-pressure environment.
• Rental pricing strategies
• Customer service specialist
• Strong communication and interpersonal abilities
• Strong problem-solving skills and the ability to manage customer complaints or difficult situations professionally
• Strong attention to detail and multitasking capabilities
• Fair Housing industry knowledge and compliance
• Experienced social media ambassador
• Companionship and emotional support
• Incident reporting
• Leasing Terms and specifications
• Application processing/Credit checks
• Marketing & sales acumen
• Organizational and administrative proficiency
Contact this candidate