Data Entry Administrative Support

Erica Quayle

Program Secretary

Address Peoria, IL, 61615

Phone 309-***-****

E-mail *******@*****.***

Detail-oriented Program Secretary adept at coordinating digital and physical records for DCFS and government purposes. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer 20 years of experience and take on challenging new role with CYFS.

Skills

Administrative support

Filing and data archiving

Documentation and control

Program files maintenance

Office management

Database administration

Records management

Work History

2016-01 - Current

Program Secretary

PCCEO Head Start, Peoria, IL

●Managed filing system, entered data and completed other clerical tasks.

●Created and implemented standard operating procedures for records handling.

●Scanned documents and saved in database to keep records of essential organizational information.

●Reviewed completed work for compliance with regulations.

●Completed data entry tasks with accuracy and efficiency.

●Sent completed entries to File Review Team for evaluation and final approval.

●Supported multiple departments with special projects.

●Sorted documents and maintained organized filing process for 585 files.

●Corrected data entry errors to prevent later issues such as duplication or data degradation.

2014-09 - 2015-12

Temp Worker

Kelly Staffing Services, Peoria, IL

●Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

●Answered incoming calls, directing clients to individuals addressing specific needs.

●Kept reception area clean and neat to give visitors positive first impression.

●Oversaw office equipment maintenance to support continuous and uninterrupted operations.

●Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

2010-07 - 2011-10

Administrative Assistant

Joan's Trophy And Plaque, Peoria, IL

●Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

●Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

●Monitored office supplies by checking inventory and placing orders.

●Resolved customer issues quickly and notified supervisor immediately when problems escalated.

●Transcribed phone messages and relayed to appropriate personnel.

●Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Education

2010-06 - 2015-07

Associate of Applied Science: Health Informatics

Ashford University - San Diego, CA

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