Project Manager Senior Program
Resume:
Kristin A. Williams
Maple Grove, MN *****
*******@*****.***
EXECUTIVE SUMMARY
Senior Program and Project Manager with 15+ years of experience leading enterprise-wide technology and operations initiatives across healthcare, retail, and financial services. Proven ability to rescue high-risk programs, implement scalable PMO frameworks, and deliver measurable results across cross-functional teams. Known for executing multimillion-dollar portfolios with Agile and hybrid methodologies, aligning delivery with strategic goals, and driving efficiency gains through process redesign and tool implementation. Adept at stakeholder management, executive communication, and navigating complex vendor ecosystems to accelerate transformation and optimize value realization. Strong foundation in sales strategy, account growth, and relationship management from leadership roles at US Bancorp. Skilled in coaching Agile teams, facilitating scaled ceremonies, and leading with influence across all organizational levels.
KEY SKILLS
Program Delivery Leadership • Strategic Initiative Delivery • Project Governance and Financial Oversight • Agile and Hybrid Frameworks • Executive Stakeholder Engagement • Benefits Tracking
PROFESSIONAL EXPERIENCE
Senior Technical Project Manager June 2022 – June 2025
The TileShop LLC — Plymouth, MN
Led turnaround of at-risk POS initiative across 145 national retail locations, delivering on-time and mitigating $1.2M in potential losses.
Built enterprise PMO framework from the ground up, defined gate reviews, templates, and governance artifacts to standardize delivery and improve portfolio visibility.
Deployed Wrike across 80% of business units, enhancing Agile execution and elevating project transparency for executive and board stakeholders.
Directed multi-million-dollar tech initiatives, including:
oSitecore web overhaul (+45% engagement)
oSharePoint intranet revamp (+50% internal access speed)
oIvanti helpdesk rollout (-35% resolution time)
Championed Agile adoption across all IT departments, enhancing collaboration and accelerating project throughput by 20%.
Authored and refined RFPs, reducing vendor selection time by 25%, and oversaw contract compliance
Senior Agile Project Manager June 2021 – June 2022
Protolabs Inc. — Maple Plain, MN
Managed $2.2M Agile program for Injection Molding division, improving process efficiency by 22% and enabling launch of 3 new offerings.
Contributed to annual strategic planning and roadmap development, aligning business goals with Agile delivery capabilities.
Collaborated with cross-functional development teams to prioritize and deliver high-impact backlog items aligned with quarterly objectives.
Facilitated quarterly R&D showcases to demonstrate feature innovation and gather cross-functional stakeholder feedback.
Led Program Increment (PI) planning and SAFe ceremonies to align delivery milestones with enterprise release cadence and capacity.
Managed end-to-end vendor evaluation for new PPM solution, defined requirements, authored RFPs, and coordinated demo and selection process.
Advanced PMO maturity by tailoring governance frameworks for software and operational initiatives.
Partnered with agile scrum teams and business stakeholders to execute roadmap priorities with consistent velocity.
Senior Agile Project Manager March 2020 – May 2021
Medtronic — Minneapolis, MN
Managed $1.8M program budget using EPIC/feature-level forecasting to control burn rate and ensure sprint funding accuracy.
Led global pilot workstream for Omnichannel program, launching Colombia coronary site as blueprint for enterprise-scale rollout.
Harmonized Adobe Experience Manager templates post-M&A, cutting implementation cycles by 30% and increasing reusability across regions.
Developed benefit tracking and dependency planning models across 3 workstreams to align with strategic content governance.
Directed cross-functional collaboration across analytics, governance, DAM, translation, and taxonomy teams to align digital strategy with execution.
Facilitated Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to maintain velocity and team alignment.
Leveraged Jira for backlog management, sprint tracking, and delivery forecasting across global cross-functional teams.
Project Manager March 2018 – March 2020
Mindtree/Magnet360 — Minneapolis, MN
Managed $2M+ Salesforce implementation portfolio across Fortune 500 clients (Honeywell, Ecolab, Optum), achieving 97% forecast precision.
Directed Agile delivery for multi-team engagements; optimized resource capacity planning via Jira velocity and WIP metrics.
Led solution design and presales engagement strategy, increasing bid win rate by 20%.
Developed integration strategies across project workstreams, minimizing delivery risk and improving client satisfaction.
Conducted executive delivery workshops and stakeholder alignment sessions across accounts.
Leveraged Jira and time-tracking analytics to forecast capacity and labor costs with 95% accuracy.
Program/Project Manager/Scrum Master September 2016 – March 2018
US Bancorp — Minneapolis, MN
Managed $6M capex program over eight releases, improving operational compliance by 40%.
Led Agile transformation across teams by standardizing cadence, ceremonies, and backlog practices.
Piloted IPAM framework, improving capex governance by 15%.
Built business case templates to streamline executive buy-in.
Maintained forecast accuracy and reporting via MS Project, Version One, and Clarity.
Directed partnerships with UI/UX and marketing vendors to meet adoption, branding, and training milestones
Project Manager – Midwest Region March 2015 – September 2016
Databank IMX — Minneapolis, MN
Managed 20+ simultaneous IT projects, balancing scope, budget, and schedule across multiple industries.
Executed Agile and Waterfall project plans; monitored sprint health and mitigated delivery risks.
Acted as primary liaison between clients and delivery teams, ensuring alignment and issue resolution.
Streamlined weekly updates and action tracking, boosting executive visibility and delivery consistency.
Facilitated and establishes weekly team meetings and status reporting with key stakeholders.
Managed timelines and budgets across entire portfolio to successful client outcomes
Manager, Sales and Design November 2009 – March 2015
Varsity Sports Apparel — Plymouth, MN
Generated $1M+ in new B2B revenue through networking, referrals, and upselling strategies.
Converted 150+ client concepts annually into production-ready designs with a 95% first-approval rate.
Delivered 200+ apparel projects end-to-end, reducing turnaround time by 20% via streamlined intake.
Led 100+ solution-focused client presentations annually, boosting conversion rates by 30%.
Project Manager and Supplier Enablement Specialist September 2008 – June 2010
US Bank — St. Paul, MN
Managed onboarding transformation for 800+ suppliers, streamlining enablement statewide.
Reduced contract cycle times by 40% by digitizing administration across agency workstreams.
Achieved 60% adoption of centralized vendor portal within six months.
Increased supplier satisfaction by 25% through targeted training and stakeholder facilitation.
Vice President, Relationship Management November 2006 – September 2008
US Bank — Minneapolis, MN
Responsible for individual program growth within the overall Commercial Payments portfolio (3000+ customers, 1.5B volume)
Managed 12 Account Managers who completed daily servicing and growth oriented action plans for overall customer base
Provided strategic consulting to the SVP, including business plan & sales strategy development
Provided ongoing training and support for staff making the transition from traditional customer service to true inside sales
Assistant Vice President, Midwest Region Sales Manager September 2004 – November 2006
US Bank — Minneapolis, MN
Directed regional sales strategy across Midwest, aligning field reps to CPS One Card priorities and territory goals.
Managed stakeholder relationships across banking tiers including corporate, commercial, and community to accelerate deal velocity.
Executed targeted prospecting and event-driven campaigns, expanding market reach and increasing average deal size.
Delivered presentations at industry conventions and client forums to elevate product visibility and generate qualified leads.
Leveraged Access Online to streamline client onboarding and enhance transaction transparency for enterprise buyers.
Drove cross-sell revenue by routing qualified leads to partners like Concur, PowerTrack, VISA, and B2B Solutions.
EDUCATION
BA, History – Latin American Foreign Politics
Luther College – Decorah, IA
Associate of Applied Science, Computer Programming
Academy Education Center – Minneapolis, MN
AWARDS & RECOGNITION
US Bank Pinnacle Award Winner (Top 10% Sales)
Contact this candidate