Human Resources Employee Relations

CONSUELO D. FRANKLIN

+1-720-***-**** **********@*******.***

Professional Summary

Strategic and results-oriented Healthcare HR Director with over 17 years of experience in human resources leadership, specializing in healthcare staffing, employee relations, and organizational development. Proven expertise in leading HR functions in dynamic healthcare settings, including skilled nursing facilities, home health services, and healthcare security operations. Skilled in implementing compliance-driven HR policies, optimizing recruitment processes, and aligning HR strategies with organizational goals. Demonstrated success in cultivating positive work cultures, enhancing employee retention, and ensuring operational excellence. Adept at managing payroll, benefits, and staffing for large teams, while maintaining regulatory compliance and providing operational insights to executive leadership.

Core Competencies

• Employee Relations

• Clinical Recruitment

• Non-Clinical Recruitment

• Healthcare HR Management

• Strategic Workforce Planning

• Talent Acquisition & Retention

• Onboarding & Talent Development

• Budgeting & Financial Management

• Conflict Resolution

• HRIS Systems Management

• Organizational Development

• Diversity & Inclusion Strategy

• Staff Scheduling & Credentialing

• Payroll & Benefits Administration

• Leadership & Team Management

• Regulatory Compliance (HIPAA, EEO, ADA)

Professional Experience

Director, Human Resources, Accounts Payable, and Payroll 01/2024 to Current Irondale Post Acute

As Director of Human Resources, Accounts Payable, and Payroll, I oversee strategic HR initiatives, manage full-cycle payroll processing, and ensure accurate and timely accounts payable operations to support organizational compliance and efficiency.

• Directed HR operations for a staff of over 150 in a skilled nursing facility, resulting in significantly improved employee engagement through focused retention efforts and enhanced internal communication.

• Introduced strategic HR policies that aligned with clinical staffing needs, which led to noticeable reductions in staff turnover and faster hiring for key healthcare roles.

• Managed biweekly payroll and accounts payable functions for the entire workforce, ensuring timely processing and full adherence to labor laws and regulatory standards.

• Handled complex employee relations issues and conducted workplace investigations, successfully resolving the vast majority of grievances internally and minimizing the need for external legal involvement. Senior Human Resources Specialist 01/2023 to 01/2025 Denver Metro Protective Services

As a Senior Human Resources Specialist, I provided advanced HR support across employee relations, talent acquisition, and compliance, serving as a strategic partner to leadership.

• Created and implemented HR protocols, employee training materials, and policy manuals for healthcare security teams, which improved overall compliance and reduced operational errors.

• Oversaw benefits enrollment and performance review processes for a large employee base, ensuring timely execution and strict adherence to regulatory documentation standards.

• Drove recruitment initiatives by organizing job fairs and forming partnerships with community organizations, helping to quickly fill critical roles at various healthcare sites.

• Provided guidance to leadership on workplace regulations, diversity efforts, and fair employment practices, supporting a more inclusive environment and reducing legal risk.

• Coordinated organization-wide training on professional conduct, harassment prevention, and patient privacy laws, leading to stronger staff awareness and participation.

Director of Human Resources / Staffing Coordinator 01/2020 to 01/2023 Authentic Home Care, Inc.

As Director of Human Resources and Staffing Coordinator, I managed all aspects of HR operations and workforce planning, including recruitment, employee relations, and compliance.

• Directed human resources and staffing operations for a home health agency, supervising a diverse team of clinical and administrative professionals to enhance coordination and patient care.

• Developed and applied workforce planning strategies based on client needs and state regulations, ensuring adequate staffing and successful compliance during inspections.

• Facilitated new hire orientations, conducted skills evaluations, and led performance reviews, which supported stronger staff development and overall job satisfaction.

• Maintained open communication with case managers and care teams to support consistent and high-quality care across all patient assignments.

Career Consultant 01/2017 to 01/2020

HealthCareTalent

As a Career Consultant, I provided personalized career guidance and coaching to individuals, helping them identify career goals, improve job search strategies, and enhance their resumes.

• Recruited licensed healthcare professionals for a variety of clinical and administrative roles, successfully placing numerous candidates in key positions, which enhanced overall operational effectiveness.

• Developed strong recruitment pipelines by collaborating with local nursing schools and training programs, ensuring a steady flow of qualified candidates.

• Improved the candidate experience by providing personalized guidance and optimizing the onboarding process, leading to faster hiring and better retention of new employees.

• Provided clients with expert advice on staffing needs and trends in the healthcare labor market, helping them forecast workforce requirements and minimize staffing shortages. Staffing Coordinator 01/2013 to 01/2017

Physician Resources Inc.

As a Staffing Coordinator, I managed the scheduling and placement of staff across various departments, ensuring optimal coverage and efficiency.

• Managed physician staffing and scheduling for several correctional healthcare facilities, ensuring adequate coverage and minimizing scheduling conflicts.

• Oversaw licensure and credentialing compliance for a network of over 100 physicians, ensuring all providers adhered to state and federal requirements, resulting in successful audits.

• Provided strategic operational insights to executive leadership on human resources, budget management, and staffing strategies, helping to optimize resource allocation and financial planning.

• Organized Continuing Medical Education (CME) sessions and streamlined the onboarding process for new providers, leading to faster integration and smoother transitions into the healthcare teams. Education & Certifications

Billing & Coding Certification 01/2012

HealthOne

Patient Care Technician 01/2009

Fresenius Medical Care

National Phlebotomy Certification 01/2007

Emily Griffith Opportunity School

#HRJ#cb95ffba-40c2-424c-b1cb-8d1344c9efb7#

Contact this candidate