Data Entry Technical Support

Monica Smith

*********@*****.*** 512-***-**** Houston, TX

SUMMARY

Seeking Customer Service Representative role with 12 years of experience in high-volume call centers. Skilled in data entry, technical support, and training for efficient service delivery. Demonstrates flexibility with remote work availability and adept at patient and customer communication. WORK EXPERIENCE

Compass Group Houston, TX

Nutrition Operator Dec 2023 - Sep 2024

• Managed high-volume inbound and outbound call operations to schedule appointments for hospital patients, ensuring timely coordination and efficient communication.

• Facilitated seamless patient experiences by proficiently handling data entry tasks and directing calls to appropriate departments as necessary.

• Served as a key point of contact for patients and their families, as well as nursing staff, to address inquiries and support patient care logistics.

Covenant House Houston, TX

Youth Engagement Worker Sep 2019 - Jun 2023

• Monitored resident safety through regular hourly bed checks, ensuring accountability and adherence to shelter protocols.

• Maintained accurate records of resident attendance, contributing to the operational efficiency and data integrity of the facility.

• Performed diligent data entry tasks, supporting the administrative needs and documentation processes of the organization.

Lone Star College Houston, TX

Part Time Technical Support Jan 2018 - Jul 2019

• Provided technical support to a diverse user group, resolving inquiries related to issues such as software troubleshooting, account management, and data entry.

• Managed a multi-faceted ticketing system to track and resolve user requests, ensuring efficient communication and timely assistance.

• Maintained professional correspondence through Outlook, effectively responding to emails and directing calls to appropriate departments as needed.

IQOR Houston, TX

Asurion/Verizon Claims Jul 2017 - Dec 2018

• Managed customer inquiries on cell phone insurance claims, ensuring accurate and timely processing of requests.

• Performed data entry tasks and facilitated the transfer of calls to appropriate departments to maintain efficiency in service delivery.

Car Research Houston, TX

Customer Service Representative Jun 2016 - Jun 2017

• Responded to customer inquiries, effectively managing inbound calls to schedule appointments and ensured accurate message relay to various dealerships.

• Maintained meticulous records through proficient data entry, enhancing the accuracy and efficiency of customer communication and follow-up.

The Mash Program- Medical Call Center Houston, TX

Financial Screener May 2015 - Nov 2015

• Managed financial documentation, including processing payments and ensuring accurate mailing and emailing of receipts to patients.

• Coordinated patient communication by retrieving voicemails, documenting account interactions, and distributing messages to advocates for follow-up.

Dish Network- Call Center Alvin, TX

Customer Service Representative May 2014 - Nov 2014

• Managed a high volume of inbound calls, providing billing explanations, technical troubleshooting, and efficient data entry to ensure customer satisfaction.

• Processed payments and effectively communicated the features of various television packages to customers, enhancing service value and upselling when appropriate. XEROX- Call Center Houston, TX

Application Phone Channel Department Sep 2013 - Mar 2014

• Handled customer inquiries relating to Capital One Credit Cards, ensuring accurate and efficient processing of applications and data entry.

• Facilitated seamless communication by proficiently transferring calls to appropriate departments as needed. IRT- Call Center Houston, TX

Customer Service Representative Sep 2010 - Apr 2013

• Managed a high volume of inbound calls, addressing billing inquiries and processing payments for telecommunications services.

• Executed plan changes including upgrades and downgrades, and promoted additional services such as Internet, Direct TV, and cell phone plans to meet customer needs. EDUCATION

Sawyer College

Associate of Applied Science, Medical Office Administration Specialist Merrillville, IN

Mar 2007

Commonwealth Business College

Associate of Applied Science, Information Technology of Business in Computers Merrillville, IN

Sep 1998

SKILLS

Type 40-50 WPM • Medical Terminology • Microsoft Teams • Outlook • PowerPoint • Excel • Processing Medical Claims • Data Entry • Customer Service • Collections • Filing • Faxing • Copying • Scanning Documents • Verbal Communication • Written Communication • Attention To Detail • Multitasking • Technical Support

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