Customer Service Representative/CNA and phlebotomy training

KeNesha Portis

Ward,AL

PROFILE

A committed and dedicated professional. Characterized as enthusiastic and challenge- driven. while exhibiting the ability to quickly learn and take initiative. Possesses a commitment to customer service and quality.

EXPERIENCE

SUMTER HEALTH AND REHABILITATION - YORK, AL — 2021-PRESENT Provided patients/residents with care and companionship • Checked vital signs• Worked in a nursing home

SPECIALTY HOSPITAL OF MERIDIAN (RUSH) - MERIDIAN, MS JANUARY 2020 TO AUGUST 2021

Take vital signs,Turn or reposition patients who are bedridden,Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans,Lift patients into beds, wheelchairs, exam tables, etc & Answer patient calls CUSTOMER SERVICE REPRESENTATIVE 2016–2018

Additionally, I actively contributed to the training of new team members in customer interaction management, ensuring smooth operations.My dedication and proactive approach led to an impressive 98% customersatisfaction rate and the implementation of effective tactics to reduce cancellations.Handling a high volume of calls and executing various tasks including new customer sign-ups, data retrieval, product information presentation, and service cancellations. Actively contributed to the training of new team members in customer interaction management, ensuring smooth operations. My dedication and proactive approach led to an impressive 98% customer satisfaction rate and the implementation of effective tactics to reducecancellations. WILLOW TRACE NURSING - BUTLER, AL — 2013–2015

Bathe and dress patients. Serve meals and help patients eat. Take vital signs,Turn or reposition patients who are bedridden. Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans. Lift patients into beds, wheelchairs, exam tables, etc. Answer patient calls. Examine patients for bruises, blood in urine or other injuries/wounds

SALES AGENT LIBERTY NATIONAL - TUSCALOOSA, AL — 2010–2012 ********@*****.***• +1-659-***-****

Successfully manage inbound and outbound sales calls in a high-volume remote environment, meeting and exceeding monthly sales targets. Build rapport with customers, identify needs, and provide tailored product or service solutions to drive conversions and customer satisfaction. Utilize CRM tools (e.g., Salesforce, HubSpot) to track leads, update customer data, and manage sales pipelines. Conduct virtual product presentations and follow-ups via phone, email, and video conferencing tools (Zoom, Microsoft Teams). Collaborate with cross-functional teams (marketing, customer service, operations) to ensure smooth onboarding and customer retention. Maintain a high level of professionalism, time management, and communication while working independently from a home office

EDUCATION

Diploma

Choctaw County High School - Butler, AL — Degree, Year Certifications and Licenses

CNA

CPR Certification

Assessments

Nursing assistant skills — Proficient October 2021 Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. SKILLS

Computer operation

Computer skills

Microsoft Powerpoint

Microsoft Outlook (10+ years) • Customer service

Microsoft Word

Microsoft Excel

Microsoft Teams

Team Leader

Customer Support

Vital signs (9 years) • Patient care

ADLs

Home care

Caregiving (9 years)

Hospital experience (2 years)

Medical terminology

Dementia Care

Scheduling Patients

Customer Service Specialist

Chat Agent Specialist

Medical Office Experience

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