Customer Service Representative
Resume:
Louise Brooks-Hamilton
Customer Service Representative
Las Vegas, NV 89108
***************@*****.***
Professional Summary
To be a contributor to an organization's success through the use of exceptional customer service. Seeking an opportunity that will utilize my talents, yet prepare me for a challenging and effectual career.
Work Experience
Collections Representative
Back Office Solutions-Las Vegas, NV
July 2023 to June 2025
To cure delinquent gym membership payments, provide additional customer support to all members, club owners and studios/facilities across the US.
Customer Care Representative II
Anthem Blue Cross BlueShield-Las Vegas, NV
February 2022 to May 2022
Explain how claims are processed, ie explanation of benefits. Find providers for members, coordination of benefits. Help members navigate the member online portal and how to register. Submit claims for review or adjustments if necessary. Answer all incoming calls and transfer those to internal or external departments.
Complex Customer Service Representative
Health Plan of Nevada-Las Vegas, NV
May 2017 to April 2021
To assist members by helping them understand how claims are processed, and how their insurance benefits were applied.
Address billing concerns, to guide members to the appropriate providers for referrals and appointment scheduling.
To route issues, complaints and appeals to the correct departments. Account Manager/Legal Collections
Portfolio Recovery Associates-Las Vegas, NV
March 2013 to April 2017
To collect monies on current or outstanding debt. Negotiate settlements and give repayment options. Achieve monthly and quarterly departmental objectives. Education
General Studies
Community College of Southern Nevada
Skills
• Customer service (10+ years)
• Data entry (10+ years)
• MS Word, Excel, Outlook, FDCPA, FCRA and HIPAA trained. Heavy customer service, call center and skip tracing experience. (10+ years)
• Typing (10+ years)
• Administrative Experience (2 years)
• Computer literacy
• Microsoft Office (5 years)
• Property Management
• Accounts Receivable
• Yardi (1 year)
• CSR (10+ years)
• 10 Key Data Entry (10+ years)
• Accounts payable (10+ years)
• Computer skills (10+ years)
• Communication skills (10+ years)
• Customer Support (10+ years)
• Call Center (10+ years)
• Property leasing (1 year)
Additional Information
Qualifications
• Ability to identify, analyze, and solve problems.
• Exceptional versatility and adaptability.
• Dedication and drive as a hard-working individual.
• Prioritize multiple projects simultaneously to meet targeted objectives Interpersonal and Teamwork Skills
• Entrusted to process client requests, to recover debt from borrowers.
• To interact with a wide variety of personalities while completing main objective.
• Excellent organizational skills to arrange and coordinate payments.
• Superlative communication and team-building skills. Managerial and Supervisory Skills
Proven multi-tasking abilities by supervising a team, or functioning as a lead, and serving as right hand to managers and supervisors
Quantitative Skills
• Created payment alternatives.
• Handled and created attorney liens.
• Consistently entrusted with collecting large sums of money.
• Maintained complete compliance of FDCPA, HIPAA, and all sensitive information. Computer Skills/Knowledge
MS Excel, Outlook, Word. Lotus 1-2-3, AS/400, Yardi, CUBS, RIMS. Ten key (touch), type 50 wpm.
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