Executive Assistant Personal

Kristen Gallagher

Woburn, MA• 978-***-**** • *****************@*****.*** • linkedin

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PROFESSIONAL SUMMARY

Dynamic and results-oriented Executive Assistant and Director of Client Services with a strong background in healthcare executive search and travel planning. Experienced in managing high-level client relationships, optimizing operations, and improving service delivery to drive business success. Proficient in executive support, project management, and process optimization, ensuring seamless collaboration between leadership teams and clients. Expertise in talent acquisition, DEIB initiatives, and operational efficiency, leading to enhanced client satisfaction and business growth. Committed to delivering exceptional service, building strong partnerships, and implementing innovative strategies to boost performance and engagement. PROFESSIONAL EXPERIENCE

ZurickDavis, Woburn, MA (remote)

Executive Assistant to CEO July 2019-Present

Healthcare executive search firm specializing in recruiting top talent for leadership positions within the healthcare industry

Deliver executive support to the CEO, Managing Partner, CFAO and COO, efficiently managing complex calendars, email inboxes, expenses, and ad hoc requests.

Increased scheduling efficiency by 50% while managing the calendars of three executives.

Coordinated domestic and international multi-city travel for business, personal, and family needs.

Led client service operations, ensuring exceptional service delivery and satisfaction across all accounts.

Developed and executed marketing campaigns to enhance client engagement and strengthen brand awareness.

Coordinated email marketing initiatives, ensuring timely communication with stakeholders and prospective clients.

Managed social media content scheduling and planning, boosting audience engagement and brand visibility.

Created marketing materials, including presentations, reports, and promotional collateral.

Organized meetings, video conferences, and calls while maintaining updated schedules.

Prepared Leadership Team meeting agendas and tracked follow-up action items.

Oversaw holiday, client, and charitable gift coordination.

Implemented DEIB tracking, achieving a 68% increase in diverse client hiring.

Managed the CRM database, reducing errors by 15% through meticulous updates and troubleshooting.

Collaborated with the CEO and Senior Management on company goals and strategic initiatives.

Analyzed database and telephony usage, identifying opportunities to reduce expenses by 20% through optimized vendor contracts and resource allocation.

Oversaw contract management processes, ensuring compliance and mitigating risks.

Assessed client needs and market trends to drive engagement and retention.

Streamlined client service processes to enhance operational efficiency and effectiveness.

Monitored key performance indicators to uphold high service standards.

Resolved escalated client concerns with a proactive, solutions-driven approach.

Managed budgets, expenses, and invoicing processes.

Maintained the applicant tracking system to support recruitment efforts.

Assisted with HR functions, including onboarding, offboarding, benefits administration, and policy implementation.

Conducted education verifications and reference checks to ensure accurate and compliant hiring practices.

Maintained personnel records and coordinated performance review processes MTA Consultancy, New Bedford, MA (remote)

Client Success and Operations Specialist (part-time) March 2025-July 2025 Consultancy developing leadership and revenue talent through coaching, training, strategy consulting, and keynote speaking

Provided high-level executive administrative support to sales and commercial leadership, including calendar management, meeting coordination, presentation preparation, and confidential communications to ensure smooth and efficient operations.

Manage client relationships, ensuring seamless communication and satisfaction.

Coordinate project execution, aligning client needs with internal teams.

Analyze client performance data to drive strategic improvements.

Develop and refine operational processes for efficiency and scalability.

Support business development by identifying growth opportunities.

Oversee training sessions, workshops, and client onboarding programs.

Ensure timely delivery of consulting services and key project milestones. Eliassen Group, Reading, MA

Executive Assistant June 2015-July 2019

Professional services firm specializing in IT staffing, consulting and workforce solutions, helping businesses achieve their goals with expert talent

Delivered comprehensive administrative support to senior executives (CHRO & VP of Organizational Development), managing complex calendars, travel arrangements, and confidential communications.

Collaborated with leadership on strategic decision-making, meeting preparation, and project coordination.

Oversaw executive communications, prepared reports, and optimized administrative processes to enhance efficiency. Kristen Gallagher

Woburn, MA• 978-***-**** • *****************@*****.*** • linkedin 2

Contributed to talent development, employee engagement, and performance management initiatives.

Designed employee recognition programs, boosting morale by 15% and reducing turnover by 10%.

Supported HR functions, including onboarding, offboarding, benefits administration, and policy implementation.

Coordinated and streamlined HR operations for on-site and remote staff across multiple locations.

Led process improvement and change management initiatives to enhance workflows and productivity.

Sourced and engaged candidates for open positions, supporting recruitment efforts.

Assisted the Talent Acquisition team with interview scheduling and maintaining the applicant tracking system.

Planned and executed events such as new hire orientations, team retreats, and training workshops.

Developed internal communications and surveys to foster a strong company culture and alignment.

Designed and implemented leadership development programs, driving a 35% increase in internal promotions.

Conducted background checks, education verifications, and I-9 compliance processes.

Organized quarterly new hire training sessions, managing material preparation and event logistics. Randstad, Woburn, MA

Recruiter January 2013-June 2015

Global staffing and recruitment agency that connects talent with businesses to drive workforce success

Managed full-cycle recruitment, including sourcing, screening, interviewing, and onboarding talent across various industries.

Developed sourcing strategies through job boards, social media, referrals, and networking to attract top candidates.

Conducted interviews to assess qualifications and cultural fit, collaborating with hiring managers on job requirements.

Utilized ATS to track candidates and streamline the hiring process. The Advocator Group, Wakefield, MA

Client Advocate and Intake Specialist July 2008-February 2013 Provides professional support to individuals navigating the Social Security Disability Insurance (SSDI) application and appeals process

Conducted client screenings to assess eligibility for disability benefits, gathering necessary medical, financial, and personal information.

Maintained detailed client records, ensuring compliance with legal and confidentiality standards.

Coordinated with attorneys, healthcare providers, and agencies to facilitate the SSDI process.

Managed a caseload of clients through the SSDI application and appeals process, offering guidance and advocacy.

Ensured compliance with SSA regulations, HIPAA guidelines, and company policies. Travels by Danielle, Remote

Travel Agent (part-time) September 2023-Present

Travel agency offering personalized travel planning, curating unique and memorable experiences for every journey

Created personalized itineraries, including flights, accommodations, and activities, tailored to client preferences.

Provided expert advice on destinations, travel insurance, visa requirements, and handled booking changes or emergencies.

Promoted services through social media, email campaigns, and networking to generate leads and boost sales.

Managed bookings, invoices, and client records, ensuring compliance with travel regulations and trends. EDUCATION

University of Massachusetts, Dartmouth, Dartmouth, MA Bachelor of Arts, Psychology May 2008

SKILLS

Microsoft Office suite & Google Workspace

Survey and Scheduling Management tools: SurveyMonkey, DoodlePoll

Dropbox and SharePoint Cloud Storage Management

CRM & ATS: TESS CRM, Bullhorn, Indeed, Linkedin

Recruiter, MondayCRM

HR & Payroll Systems: ADP workforce Now, QuickBooks, Predictive Index, DiSC, BlueEQ

AI & EOS: ChatGPT; Bloom Growth; Grammarly; Grok

E-signature tools: DocuSign, HelloSign, Dropbox Sign

Background check systems: Verisys, American Databank, everify,

Expense Management: Concur

Volunteer Management Software: Vlogistics

Website platforms: Squarespace, WordPress, Wix

Marketing tools: Constant Contact, Canva, Mailchimp

Document Management: Adobe, Gamma

Communication tools: Zoom, Slack, Microsoft Teams, Calendly VOLUNTEER WORK

The Admin Awards, Advisory Board Member May 2024-Present The Cat Connection New England, Volunteer Manager October 2024-Present Small Dog Rescue New England, Volunteer February 2022-Present

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