Customer Service Health Care

Rodolfo J Rojas

**** ****** ***,

Las Vegas, NV *9102

**********@*****.***

SBI Benefits

**/**/**** ** *******.

Independent agent advising Medicare beneficiaries on selecting suitable plans in a complex healthcare environment.

Go Health

09/15/2023 to 02/07/2025t.

Assist Medicare Beneficiaries with choices of Health Care products.

Provide precise customer service to our clients by offering Medicare Advantage, Medicare Supplement or Prescription Drug Plans.

Meta Health Choices LLC-SBHIS

03/2023 - 07/2023

Explanations of choices for Health Coverage. Targeting the essential plan that can offer for client needs. Informing individuals of the actual benefits available to them. Using your knowledge of Medicare health, prescription drug plan, vision, and dental enrolments to identify the needs of the customer. Using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans.

Health IQ

06/2022 to 12/2022.

Assisting individuals with their commitment to a Healthier Life! We celebrate your healthy life choices.

Took calls from Customer needing assistance with their Medicare.

Made calls to initiate negotiation with promising customers.

Build a book of business.

E-telequote Insurance (August 2021 -March 2022)

Agent

Virtually Assist individuals in getting the best plan for their health needs and lifestyle.

Took calls from Customer needing assistance with their Medicare.

Made calls to initiate negotiation with promising customers.

Build a book of business.

Follow up with consumers.

Assisted Spanish Speaking Customers with their Health Care needs.

SITEL AGENCY-STATE FARM (April 2021 to July 2021)

Customer Service

Established a reputation for approaching issues creatively and always acting with urgency and professionalism. Serve as the primary point of contact for State Farm customers – assist customers with proof of insurance, queries regarding their policy, and payments. Facilitate seamless operations by transferring customer calls to agents or other departments like claims if required. Strive to deliver an exceptional and consistent customer experience that differentiates the brand in the marketplace.

ALLIANCE INSURANCE SOLUTIONS (May 2020 to July 2021)

Health/Life Agent

Responsible for assisting individuals with Medicare and Medicaid enrollment. Prioritize the customer by demonstrating in-depth product/service knowledge and delivering on-time services.

PALM MORTUARIES & CEMETERIES - LAS VEGAS, NV (FEBRUARY 2020 TO FEBRUARY 2021)

Pre-Planning Advisor

Streamlined arrangements and activities to provide stress-free funeral services to individuals or families. Supported communication efforts, offered concrete recommendations, and served as a catalyst for positive change.

SPRING FOOTWEAR CORP - CALIFORNIA, OREGON, WASHINGTON, NEVADA (FEBRUARY 2019 TO AUGUST 2019)

Account Manager

Sustained efforts to accelerate revenue by assisting with the sales and management of each account. Facilitated efforts to increase sales across California, Oregon, Washington, Nevada, and Arizona – responsible for $850,000 sales in the assigned territories. Maintained constant contact with the existing accounts, delivering the highest standard of customer services.

Achievements: Worked seamlessly with others to complete a task or achieve a common objective and demonstrated the ability to cooperate in interpersonal/team relationships to maintain mutual trust, honesty, and respect for others.

TESLA ENERGY (SEPTEMBER 2017 TO JAN 2019)

Hotline Technician

Served as an outstanding strategist distinguished for proven judgment in prioritizing duties and minimizing or diffusing stressful situations through effective conflict resolution techniques. Delivered exceptional customer support services while demonstrating in-depth knowledge of the solar installation process, design protocols, and engineering aspects of all Tesla products. Deftly assisted the Sales, Design, and Engineering staff in sustaining business value.

LYFT, INC (SEPTEMBER 2016-SEPTEMBER 2019) Part time

Driving Services

Leveraged stellar communication and interpersonal skills to provide friendly driving services to customers. Demonstrated excellence in meeting high work standards through the ability to manage challenging situations.

Achievements: Recognized with a 4-5-star rating with each ride.

ZULILY.COM (AUGUST 2015 TO SEPTEMBER 2016)

Account Executive Sourcing Specialist

Consistently demonstrated the ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure while operating under rigorous deadlines. Responsible for identifying and prospecting new brands, vendors, and products basis customer needs and ensuring exceptional sales and operational customer services. Leveraged articulate communication skills to negotiate, implement, and manage the closing of new vendors. Evaluated new vendor performance and aligned with the merchandising team on achieving primary objectives.

Achievements: Ensured an adequate flow of quality vendor leads; collaborated with merchandising to understand division goals and product initiatives. Analyzed processes to identify barriers to success and developed unique solutions to increase sales and revenue.

ZAPPOS.COM (2005 to May 2015)

Buyer, Footwear – 6pm.com, Lifestyle Comfort and Euro Comfort

Created a culture of high expectations by offering the utmost level of professionalism and leading by example. Maintained tactical authority of over $10 million (UGG, Dansko, Crocs). Led, mentored, coached, motivated, and developed cross-functional teams to deliver beyond expectations in terms of service, quality, and efficiency. Leveraged extensive leadership and managerial experience to transition into a position where enthusiasm to support others can be fully utilized – Served as a key member of the customer service department. Planned and implemented all merchandising functions for top-performing brands – sustained and supported customer engagement through various social media channels. Conducted multiple annual buying trips, four seasonal purchases to maintain a relevant, impactful product line. Prepared and oversaw the open-to-buy process while optimizing all sales discount and margin programming.

Achievements: Expertly cultivated and developed sustainable relationships with 12 strategic vendors. Engaged effectively with multiple stakeholders, winning trust on transparency, fostering confidence at all levels to enhance mutual business focus and achieve shared goals.

Houston Community College- 1982-1984

Alief Elsik-1978-1982

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