Operations Manager Customer Service

Alonzo Cook-Saldivar

Fullerton CA. 562-***-**** Email: *********@*****.***

Cast & Crew / Netflix. 2017 – 2025

Transportation/Operations Manager

• Manage and oversee Transportation project for all major futures in the USA

• Worked closely with Directors and Producers on implementing & Managing Budgets

• Responsible for hiring transportation coordinator (Directors) to Manage Projects

• Responsible for approving & denying all union hires

• Negotiating rates & contracts with local unions from Los Angeles to New York

• Oversee and highly involved in the movement of cargo across boarder state lines into or from Canada and Mexico but not limited to shipping cargo overseas.

• Responsible for overseeing and Managing hundreds of union members in (USA)

• Responsible for managing, Supervisors, dispatchers, customer service, office staff, DOT admin, and drivers.

• Reasonable for ordering and scheduling heavy equipment to job sites

• Responsible for opening new accounts with vendors and negotiating rates on Rental equipment

• Maintain relationships with vendors, union leaders, and other studio executives

• Responsible for overseeing the vehicle fleet and equipment

• Train and mentor new hires (my goal is to prepare everyone to become great leaders)

• Audit daily reports, timecards and approve payroll

• Managed All Transportation D.O.T and Safety Compliance, Including Audit all Logs, D.O.T Files, MVR’s, Vehicle Equipment,90 day and yearly inspection, and follow all FMCSA rules and regulations, Oversee CHIP Audits, FMCSA Alcohol program, Clearing House and follow all local state and federal laws

• Approve L&D and Accident reports and making sure risk management was involved. Total Terminals International LLC (Hanjin) 2013 – 2017 Terminal Operations Manager

• Manage upwards of one hundred Union ILWU Member daily

• Manage all Projects, including the movement of Cargo deliveries

• Forecast cargo movement strategies and execute labor orders

• Organize and Direct import and export plans with Union Chief, Dock Boss and planner to maximize efficiency and productivity

• Coordinate daily cargo inspections with U.S. Customs and Customs Agents

• Manage flow of containerized cargo from Land deliveries to Vessel and Rail

• Execute daily plans of cargo movement and maintain directly contact with customers like shippers, Carriers, and drivers to decrease delivery turn times.

• Enforce contractual safety regulations, create accident and safety reports

• Responsible for union payroll, Truck delivery reports, Free Flow reports, Monitor EPS-

(Equipment Position Systems) and send out daily end of shift reports.

• Facilitate a daily Operations Conference call with Rails and Vessel departments to plan operations and communicate Equipment needs

• Attend LRC meetings to confirm a firing and filing complaints against a Union member for not working as directed or under the best interest of the Company WMX Logistics, Inc. / National Retail Transportation 2004- 2013 Transportation Operations Manager

• Responsible for day-to-day operations of two Chino CA. facilities

• Responsible for day-to-day Operations & Deliveries for TJMAXX, Home Goods and Refrigerated Fruit Accounts like Del Monte Foods while traveling 40% of the time.

• Manage and supervise dispatchers along with regional and line haul drivers.

• Worked directly with TJMaxx Transportation Managers from Las Vegas and Manteca to ensure new store deliveries and correct and rearrange delivery routes.

• Reported directly to Company President, CEO and NRT/Keystone VP’s and Served as a Liaison between NRT/ Keystone and their major accounts.

• Responsible for opening two divisions, Refrigerated division in Port Hueneme and a Port of LA/ LB Container division.

• Responsible for driver settlements, recruiting drivers and training staff

• Develop new customers and maintain professional long-term relationships with existing vendors and customers

• Recommend, implement, and assist in the development of department processes and procedures

• Responsible for compliance with local and state regulations such as DOT and OSHA, including, but not limited to, Driver Logs, 90-day Inspections, Safety Compliance and DOT audits.

• Assure back hauls to eliminate empty miles, negotiate rates and maintain accurate documentation with brokers and Customers

• Enhance customer satisfaction through company productivity and efficiency

• Responsible for approval of payroll advancements, maintenance, and com- checks for roadside assistance.

• Support employee performance and development by conducting performance evaluations, coaching employees, and carrying out disciplinary action

• Assist in the implementation of initiatives for corporate strategic plans and objectives Other experience’s:

• Sales (5 years)

• Customer Service (15years)

• Purchasing (7 years)

• Dispatcher – (15 years)

• Class A (7years), Heavy equipment (6years)

• Import/Export – Container drayage FAK (15 years)

• Domestic imports and exports between the terminal and customer

• Coordinate vessel cut-offs with Steamship Port Terminals and Rail Terminals to ensure timely delivery of import and export freight

• Analyzed, solved and executed customer, driver and operations solutions, including Haz-Mat related issues

• Maintained relationships and open communication with customers, drivers and executive management

• Train and educate others

Contact this candidate