Customer Service Experience

Chiquila McCray

*** *** **** **. ******, Fl *****

**************@*****.*** 850-***-****

PROFESSIONAL SUMMARY

Highly dedicated and results-oriented professional with over 13 years of experience in customer service, retail, and supervision. Expertise in leading teams, training staff, and enhancing customer satisfaction in fast-paced environments. Proven ability to manage operations efficiently and provide a positive customer experience. Strong communication, problem-solving, and leadership skills.

EXPERIENCE

Supervisor/Retail Sales Lead

Aramark – [Tallahassee, Fl]

2021 – Present

• Oversee daily operations and manage staff to ensure exceptional customer service and smooth business operations.

• Train and mentor new employees, providing guidance on sales techniques and company policies.

• Monitor inventory levels, place orders, and ensure products are stocked in a timely manner.

• Collaborate with management to improve sales, reduce costs, and meet performance goals.

• Resolve customer issues and concerns efficiently, ensuring a positive experience. Sales Associate

Walmart – [Tallahassee, Fl]

2015 – 2016

• Assisted customers in finding products, answering inquiries, and providing detailed product information.

• Operated cash registers, processed transactions, and balanced cash drawers.

• Worked with the team to maintain store appearance, ensuring shelves were stocked and organized.

• Assisted in inventory management and restocking of merchandise. Crew Member

McDonald’s – [Tallahassee, Fl]

2008 – 2021

• Provided excellent customer service by taking orders, preparing food, and maintaining a clean environment.

• Worked as part of a team to meet fast-paced customer demands during peak hours.

• Trained new employees in various roles, including kitchen operations, customer service, and safety protocols.

• Assisted in managing inventory, including stock rotation and waste reduction.

• Ensured compliance with safety and sanitation standards at all times. SKILLS

• Leadership & Team Management

• Customer Service Excellence

• Sales & Retail Operations

• Inventory Management• Communication Skills

• Active Listening

• Problem-Solving

• Patience

• Conflict Resolution

• Empathy

• Time Management

• Product Knowledge

• Attention to Detail

• Multitasking

• Teamwork

• Adaptability

• Customer Relationship Management (CRM) Software

• Positive Attitude

• Sales Skills

• Conflict Management

• Professionalism

• Technical Proficiency

• Data Entry

• Follow-Up Skills

• Conflict Resolution

• Staff Training & Development

• Cash Handling & POS Systems

• Time Management

EDUCATION

High School Diploma

East Gadsden High School

Havana, Fl

[May 2008]

REFERENCES

Available upon request.

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