Customer Service Referral Coordinator

Lydia Ibarra

**** * ****** ***, ****, Arizona, 85208, US + 480-***-**** + ************@*****.***

PROFESSIONAL SUMMARY

Offering 16+ years of experience in customer relations.

Referral Coordinator with 16+ years of experience in Medical Field who is thorough and dependable.

SKILLS

© 40 WPM typing speed © Appointment scheduling

© ‘Transporting files © Patient scheduling

© Notetaking and documentation ‘© Multi-line phone proficiency

‘© Internal communications © Excellent communication skills

© Delivering files © Documents filing

© Customer service © Faxing paperwork

© Accurate and detailed © Answering incoming calls

© Insurance coding (ICD-9 and CPT) © Verifying insurance coverage

© Transmitting medical records © Spanish fluency

© Pre-authorizations © Data entry

© Insurance Verification ‘© Medical billing

EDUCATION

Medical Office - Associates in Billing/Coding - 2005

High tech institute - Phoenix, Az

WORK HISTORY

Referral Coordinator - June, 2007 to May, 2023

Mountain Park Health Center Baseline Clinic - Phoenix, AZ

‘© Aided in the timely completion of special projects in order to meet organizational and departmental goals.

‘© Entered {Type} data into the [Software] system and updated customer contacts, [Type], and [Type] information to keep records current.

© Did clerical work such as typing, answering phones, and filling out forms.

© Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.

Customer Service Representative - June, 2007 to May, 2023

Mountain Park Health Center Baseline Clinic - Phoenix, AZ

‘© Provided a superior customer experience in order to build a loyal customer base.

‘© Answered customer calls promptly to avoid long wait times on hold.

‘© Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns,

© Complete and accurate work and keep customer files up to date

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