Accounts Receivable Customer Service

C H E R Y L V A L L E

EDUCATION

****-**** ********** ** **********, Riverside Riverside, CA

Bachelor of Science in Business Administration/Finance

Golden Key International Honor Society

Dean’s List

SKILLS

Proficient PC skills including MS Office Suite, Lotus Notes application, Asana, Slack, Zoom, MS Teams, and Monday CRM

Working knowledge of various financial accounting software such as Intuit QuickBooks Online/Desktop and Oracle’s JD Edwards

Experience in identifying gaps and generating ideas to streamline internal processes

Strong flexibility and adaptability when prioritizing workload within stringent time frames

Excellent written and verbal communication skills while managing multiple tasks simultaneously

Display professionalism with both internal and external clients while providing superior customer service

Master of 10-key typing skills by accurately entering data into the computer at 51 words per minute

Demonstrate ability to work independently and work from home remotely at least 3 days a week for the last 4.5 years PROFESSIONAL EXPERIENCE

August 2012 – January 2025 YPM Inc Irvine, CA

Billing Analyst, for $5 Million family-owned business

Posted check, credit card and EFT payments towards outstanding invoices and scanned checks for bank deposits

Routinely contacted clients with past due aging accounts via phone calls and emails to ensure timely payments

Negotiated bill adjustment credits as client refunds with publishers for print errors caught after auditing advertisements

Audited artwork to ensure accuracy and to check spelling throughout ad initiated by the Creative Services department

Reviewed client orders to ensure billing markups for revenue were calculated correctly by the Media Manager department

Compiled statistical data reports as lead generation for internet sales managers via the Local Search Association website

Electronically faxed letters to dealers soliciting new business for the sales department via the RingCentral application

Monitored quality assurance in phone call listening projects for conversation analytics via the Invoca website

Tracked SEO/SEM campaigns on Facebook, LinkedIn, Bing, Yelp and Call Tracking Metrics websites via the Zoho CRM December 2010 – August 2012 ACM Technologies Inc Corona, CA Accounts Receivable Clerk, for $25 Million company

Performed collection calls and e-mails on outstanding or past due invoices

Updated Accounts Receivable aging report on a daily basis to follow-up on necessary collection of monies

Filed paid customer invoices into filing cabinets and organized folders in alphabetical order

Applied Return Merchandise Authorization (RMA) credit memos on accounts to resolve invoice balances

Assessed credit risk by researching businesses online to extend net payment terms via the Dun & Bradstreet website and BBB

Exposed to reseller permits and validated issuance of such permits through the Board of Equalization website

Welcomed verbal & written feedback in order to increase work performance and to exceed expectations November 2008 – November 2010 Monoprice Inc Rancho Cucamonga, CA Accounts Receivable Associate, for $32 Million organization

Sorted/opened incoming mail on a daily basis for Accounting Department

Processed check payments for client invoices in the system

Communicated with Chief Financial Officer to determine risk factors of providing net payment terms to certain businesses

Established new account profiles in the system for new businesses to generate net term account numbers for online orders

Contacted new clients via email with instructional information on how to place net term orders using the company website

Proactively telephoned new customers for any missing profile information in the system to create new accounts

Assisted Accounting Manager with itemizing all tangible assets as company property and labeling all equipment or furniture

Managed multiple Microsoft Excel spreadsheets for various projects assigned by the Accounting Department Manager 1 0 G R E C O A I S L E, I R V I N E, C A L I F O RNIA 9 2 6 1 4 M O B I L E T E L E P H ONE: ( 9 4 9 ) 9 2 3 - 1 1 4 8 • E - M A I L ADDRESS: C H E R Y L V A L L E 0 3 @Y AHOO.C OM November 2003 – November 2008 Sunrise Hospice Care Corporation Anaheim Hills, CA Accounts Payable /Receivable Specialist, for $4 Million corporation

Monitored unpaid invoices and checks received by pro-actively contacting vendors

Authorized signer for business bank account in order to pay bills and issue manual payroll checks

Issued mileage and expense reimbursement checks to qualified individuals

Processed outgoing mail using the Pitney Bowes postage meter and stamp equipment

Appointed as a contact person for payroll and for company retirement plan

Supplied investment instructions for 401K retirement plan participants to investment broker

Managed payroll for 1099 independent contractors

Supervised loan repayments from eligible employees

Assisted accountant with bank reconciliation, journal entries, and cost analysis in QuickBooks accounting software References Available Upon Request

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