Customer Service/Front Desk

MICHELLE MURPHY

**** * ****** *** *** C Glendale, AZ 85301 602-***-**** ************@***.***

Organized and detail oriented with expertise and experience in overall customer service for 20 years. Collaborative team player with a medical background and knowledge of resolving challenges that appear.

EXPERIENCE

Spine Institute of Arizona

10/2023-Present

Registration Assistant/Peoria, AZ

Checking in patients daily for multiple doctors, taking copayments, scanning insurance cards and

photo ID’s and scanning patients’ paperwork for the doctor’s visit that day. Checking patients’ out

by making their next scheduled appointment and making sure they have all their work notes and

imaging orders if needed. Prepping chart packets for the doctors for the weeks ahead, including

add-ons and cancellations.

Phoenix Children’s Hospital

10/2018-10/2023

Lead Patient Access Representative/Phoenix, AZ

Training new hires on their clinics and the registration process, learning new clinics in the hospital and unique processes for great customer service. Working deposits from all clinics and running daily reports. Registering patients for all their appointments, checking demographics and insurance information to make sure that it is accurate and up to date, scanning identification and insurance cards for billing purposes. Presenting appropriate registration paperwork for patient to be seen, checking out patients and making their next designated appointments with the correct provider, printing patient packets for the next day of service and sorting them in sleeves by appointment time order.

BUMC Women’s Institute

2/2018-10/2018

Call Center Access Care Specialist/Phoenix, AZ

Busy Call Center with 60-100 calls a day for the Women’s Institute and Internal Medicine Specialty Clinics. Scheduling appointments, updating demographic info, transferring calls to the appropriate parties, taking messages for the nurse, obtaining info for triage calls and creating scheduling training notes for both specialty practice clinics.

Southwest Kidney Institute

10/2012-02/2018

Call Center-Referral/Authorization Coordinator & Billing Specialist/Tempe, AZ

Busy Call Center with up to 70-100 calls a day for a Kidney Specialty Clinic. Phone triage and taking notes, updating demographic info, obtaining referrals and authorizations, faxing patient information to their primary care doctor’s offices, verifying patient’s insurance information for upcoming appts. Running reports, paging physicians, scheduling appointments, researching claims and charges on patient accounts for billing.

Pain Management Group

08/2008-08/2012

Medical Office Assistant/Mishawaka, IN

Phone triage, obtaining precertification for specialist services, faxing patient documents, registering patients, scanning documents in EMR system, scheduling follow up appts, running reports and opening the clinic daily.

EDUCATION

Workforce Development Services

01/2000-07/2000/South Bend, IN

GED and Computer Classes

Completed GED Diploma

Completed Computer Classes for Word and Excel Programs

SKILLS

Microsoft Programs

Customer Service

AHCCCS and Commercial Plans

Referrals and Authorizations

Running daily reports

Exceptional communication

Team Player

Making Appointments

Contact this candidate