Customer Service Administrative Support

LANGUAGES SPOKEN

E-Commerce Support

Scientis ***8- 2020

Respond to consumer’s concerns about orders and

products with the help of Gorgias and Shopify.

Assist in building out Shop/Website UI

Responds to emails, chats and phone inquiries

regarding products and promotions.

Subject Mater Expert

UberEats Food Delivery App 2020- 2022

Brainstorms innovative ways to improve quality

customer service

Assists customers via phone, email and chat regarding their food orders using ZenDesk and Zoho.

Supervises teammates and assist via supervisor calls for difficult concerns.

Coordinates with delivery partners via phone, email or chat regarding different concerns with their deliveries. Client Analyst

Lizard Bear Tasking Inc. 2022- 2024

Data consolidation using Google Office

Weekly Root Cause Analysis on all relative data

Providing insights for the whole team to ensure that quality is maintained

Direct coordination with the client and provide accurate reports to improve services.

Lyceum of the Philippines University, Manila

• BS Culinary Arts Kitchen Operation 2010-2016

Immaculate Conception Academy of Manila

Primary to Secondary Education 2000-2010

WORK EXPERIENCE

EDUCATION HIGHLIGHTS

English

Filipino

American:

Asian:

Mobile: +63-929*-***-***

**********@*****.***

470 Francisco Street, Tondo,

Manila

PAUL HIPOLITO

Tech-savvy and detail-oriented

professional with 6+ years of

experience in client operations,

administrative support, and team

coordination. Proven track record in

managing reports, onboarding new

employees, and communicating

directly with clients to ensure

service quality. Adept in data

analysis, remote collaboration, and

delivering timely results. Fully

equipped for remote work with a

reliable internet connection and a

dedicated home office setup.

Seeking to contribute as a Virtual

Assistant where I can leverage my

skills in administrative support and

communication.

EXECUTIVE SUMMARY

Administrative Support

Data Analysis & Reporting

Google Workspace (Docs,

Sheets, Drive, Calendar)

Microsoft Office Suite

Email & Calendar

Management

Customer Service & Chat

Support

Onboarding & HR Processes

Communication &

Interpersonal Skills

Detail-Oriented & Organized

KEY SKILLS

Google Workspace (Gmail,

Docs, Sheets, Calendar)

Microsoft Office (Excel, Word,

PowerPoint)

Canva, Adobe Photoshop

Zoom, Slack, Trello

Kronos

TOOLS & PLATFORMS

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