Customer Service Store Manager/ Assistant Manager

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

ANGELA KIRKSEY 903-***-****

****************@*****.***

Mineola, TX 75773

Accomplished Merchandise Manager skilled in developing visual strategies for retail locations. Brings on-trend knowledge, great forecasting abilities and decisive approach to leading teams and delegating tasks. Well-versed in buying plans and current inventory levels.

Strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Dependable canidate seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Expert in [Name] POS

software

Seasonal Planning Monitoring inventory

Merchandise presentation Promotional planning Retail display setup Order Fulfillment Associate

Walmart, Longview, Tx, Feb 2024 - Sep 2024

• Fulfilled orders using pick lists, order management software and RF scanners.

• Helped individuals locate desired items, maintaining customer satisfaction and loyalty.

• Assisted with purchases by packaging and carrying items to vehicles.

• Implemented optimal storage methods for each product type, keeping inventory fresh. Merchandising Store Manager

Dollar Tree, Longview, Tx, Feb 2021 - Dec 2023

• Maintained organized merchandise displays with regular cleaning and recovery.

• Stocked and rotated products on store floor in coolers, bins and shelves. Kept floor stock at adequate levels with timely replenishments from storage to sales floor.

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• Implemented and executed plan-o-grams in-line with store presentation guidelines.

• Rotated older inventory to front of displays to encourage sales of dated merchandise. Provided customer service by assisting shoppers with locating items or answering questions about products.

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• Developed merchandising plans for seasonal changes, holidays, and special events.

• Created eye-catching window displays that showcased new products and promotions.

• Maintained cleanliness and organization of shelves, fixtures, and display areas. Order Fulfillment Associate

Walmart, Longview, Tx, Feb 2019 - Nov 2022

EDUCATION

LANGUAGE

• Fulfilled orders using pick lists, order management software and RF scanners.

• Avoided errors by accurately reading work tickets and pulling merchandise.

• Reported low stock levels and replenished inventory. Assistant Store Manager

Family Dollar, Marshall, Tx, Feb 2017 - Dec 2020

• Managed daily store operations to ensure smooth functioning and customer satisfaction.

• Performed opening and closing duties as needed, ensuring security of store premises.

• Supervised staff members to ensure adherence to store policies and guidelines.

• Trained new employees on store policies, procedures, and product knowledge.

• Ensured all cash handling procedures were followed accurately by team members. Assistant Store Manager

Goodwill Industries of East Texas, Marshall, Tx, Mar 2013 - Dec 2016

• Enforced employee adherence to company practices, policies and procedures.

• Trained staff in customer service.

• Rotated products following seasonal trends and styles

• Supervised and disciplined employees

Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.

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• Scheduled and delegated assignments to maximize coverage.

• Ran promotions and in-store events to increase sales.

• Managed daily store operations to ensure smooth functioning and customer satisfaction.

• Provided input on promotional activities aimed at increasing foot traffic within store.

• Handled customer complaints professionally and resolved issues promptly.

• Maintained visual merchandising standards

• Assisted in recruitment process

• Ensured all cash handling procedures were followed accurately by team members.

• Implemented loss prevention measures to minimize shrinkage rates within store. Monitored sales floor activity to identify opportunities for improvement or areas requiring attention.

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Kilgore High School, Kilgore, Tx

Native

English

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