Customer Service Team Leader
Resume:
Daryl Newell
TEAM LEADER
Groveland, FL *****
********.******@*****.***
Professional Summary
I am a dedicated and driven professional. I have great leadership experience in team management, customer service, and operational efficiency. I am confident in my ability to oversee daily operations, train and mentor staff, and ensure compliance with safety protocols. Seeking to leverage my skills and experience in a great environment.
Authorized to work in the US for any employer
Work Experience
Yard Marshall Lead
Capstone Logistics, LLC-Groveland, FL
May 2024 to February 2025
• Directed and optimized the flow of 50+ vehicles daily, ensuring safety and efficiency.
• Maintained a clean and organized yard environment while addressing safety hazards promptly.
• Communicated effectively with drivers and staff, providing guidance as needed.
• Coordinated parking and movement of vehicles, maintaining accurate records. Assistant Manager
Culver's-Davenport, FL
March 2022 to October 2023
• Oversaw daily restaurant operations, managing a team of 20+ employees.
• Reduced employee turnover by 15% through effective training and mentorship.
• Improved operational efficiency by optimizing staff schedules and streamlining inventory management.
• Ensured excellent customer service and compliance with food safety standards. Pest Control Technician
Westgate Resorts-Davenport, FL
June 2021 to October 2021
Responded promptly to guest concerns regarding pest-related issues, ensuring a safe and comfortable environment.
• Identified, managed, and treated pest infestations following company policies and safety protocols.
• Conducted routine inspections and preventive maintenance to mitigate pest-related risks.
• Maintained detailed records of treatments and services provided to ensure regulatory compliance.
• Communicated effectively with guests and staff to address pest control needs professionally. Contract Driver
Eagle Express Couriers-Orlando, FL
August 2020 to September 2021
• Delivered essential goods, including food and supplies, to churches, schools, and communities impacted by the COVID-19 pandemic.
• Ensured timely and accurate deliveries while adhering to strict safety and sanitation protocols.
• Coordinated with dispatch teams to optimize delivery routes and improve efficiency.
• Provided exceptional customer service during interactions with clients and recipients.
• Maintained detailed delivery logs and upheld vehicle maintenance standards. Sanitizer
US cleaning service, LLC-Orlando, FL
March 2020 to June 2020
• Performed thorough cleaning and sanitization of buildings and work areas to maintain a safe and hygienic environment.
• Adhered to strict cleaning protocols and safety guidelines to minimize health risks during the COVID-19 pandemic.
• Operated cleaning equipment and utilized approved disinfectants to ensure effective sanitation.
• Conducted regular inspections to verify cleanliness and compliance with client standards.
• Collaborated with team members to complete tasks efficiently and on schedule. Team Leader
Louie's Italian Restaurant-Universal Studios-Orlando, FL August 2015 to February 2019
•Manage staff of 40+ in five (5) separate venues
•Meet and exceed weekly sales goals
•Meet and exceed revenue expectations
•Manage inventory
•Report and manage during technological challenges
•Leadership and staff training
•Ensure all guest service and operational standards are met
•Manage large sums of money
TRAINER/CASHIER 2015-2019Universal Studios, Orlando, FL
•Facilitate cash handling and monitor order management procedures
•Provide staff assessments and feedback
•Ensure knowledge and adherence of all safety procedure
•Demonstrate upsell skills and table-turn management Education
High school diploma in General Studies
Ridge Community High School - Davenport, FL
August 2011 to June 2014
Skills
• Delivery driver experience
• Training & Development
• Hospitality
• Heavy lifting
• Phone etiquette
• Food Processing (3 years)
• HACCP
• Customer service
• Customer Service
• Team Building (4 years)
• Delivery Driver Experience
• Basic math
• Time Management
• Retail sales
• HIPAA
• Typing
• Moving
• HACCP (3 years)
• Upselling
• Guest Services
• Food Industry (4 years)
• Organizational skills
• Hospitality Experience
• Microsoft Office
• Box truck
• Computer skills
• Food Safety (3 years)
• Communication skills
• Excel
• Microsoft Outlook
• English
• Catering
• Sales Experience
• Microsoft Word
• Guest services
• Windows
Certifications and Licenses
Driver's License
November 2022 to October 2033
Additional Information
SKILLS
*Food Industry Team Leadership *Hazard Analysis and Critical Control Point (HACCP) *Catering
*Food Processing *Food Safety *Guest Services *Team Building *Trainer*Troubleshooter
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