Revenue Cycle Insurance Verification

Shamana Auguste

Miami, FL

Email: ***************@*****.*** Phone: 305-***-****

Professional Summary

Results-driven healthcare professional with a Bachelor of Science in Healthcare Administration and Management and current enrollment in a BSN Prelicensure program. Adept in clinical workflows, electronic health records (EHR), patient scheduling, insurance verification, and revenue cycle fundamentals. Experienced with eClinicalWorks and passionate about improving patient access, reducing denials, and enhancing billing accuracy. Demonstrated ability to support interdisciplinary teams, streamline front-office operations, and ensure compliance with HIPAA standards. Eager to contribute to the mission of quality, equitable healthcare.

Education

Bachelor of Science in Healthcare Administration and Management

Colorado State University Global — Graduated December 2024

BSN Prelicensure Program (In Progress)

Western Governors University — Start Date: August 2025

Associate of Science in Nursing

Miami Dade College — 2018–2021

Skills

Revenue Cycle Management (RCM) Fundamentals

Insurance Verification & Claims Follow-Up

Patient Scheduling & Intake Coordination

Electronic Health Records (EHR): eClinicalWorks

Medical Terminology & HIPAA Compliance

Administrative Workflow Optimization

Interdisciplinary Team Communication

Bilingual: English & Haitian Creole

Relevant Experience

Healthcare Administrative Support (Clinical Rotations, Internships & Coursework)

Various Community-Based Clinics – Miami, FL

2019 – Present

Assisted in verifying patient insurance and recording billing information in eClinicalWorks EHR system

Supported front-desk operations including patient intake, scheduling, and appointment follow-up

Collaborated with nurses and billing staff to ensure accurate documentation of services for claim submission

Gained exposure to denials management processes, referral workflows, and authorizations

Tracked data related to patient wait times and intake efficiency using reporting tools

Clinical Support Roles (Psychiatric & General Care Units)

Windmoor Healthcare / Local Hospitals – Miami, FL

2018 – 2021

Aided nursing teams in psychiatric units, offering support to patients and monitoring EHR data entry

Learned foundations of patient documentation, care coordination, and privacy protection under HIPAA

Helped patients with basic care tasks and supported clinical staff with chart reviews

Certifications & Systems

HIPAA Training (Completed)

eClinicalWorks EHR System – Experienced

Basic Life Support (BLS) – Pending Renewal

References

Available upon request

Contact this candidate