Customer Service Data Entry

Gwanvoma Lynsara Momene N **** Portland St. Apt **29 Irving TX 75062

832-***-**** ***************@*****.***

Professional Summary

Dedicated and detail-oriented Customer Service Representative with over five years of experience in customer support, sales, and data entry. Proven ability to handle customer inquiries, resolve issues efficiently, and maintain customer satisfaction. Strong technical skills, including CRM systems, MS Office, and data management software. Adept at working in fast- paced environments while maintaining high accuracy and efficiency. Professional Experience

LSG Sky Chefs, Dallas, TX

Customer Service Representative

May 2020 - June 2022

Assisted customers with inquiries, complaints, and order processing.

Maintained a high level of product knowledge to effectively address customer concerns.

Processed returns, exchanges, and refunds following company policies.

Collaborated with the sales team to ensure a seamless transition from sales to support.

Implemented customer retention strategies to enhance brand loyalty. Calendars.com, Irving, TX

Sales Representative (Remote)

July 2022 - November 2023

Built and maintained strong customer relationships by understanding their needs.

Provided detailed product information to assist customers in purchasing decisions.

Engaged in product presentations, negotiations, and closing sales to meet targets.

Documented all sales interactions in CRM systems for future reference.

Collaborated with internal teams to align customer service and sales strategies. Redd Diamond Recruiting, Lewisville, TX

Data Entry Clerk

December 2023 - May 2024

Entered and verified large volumes of data with high accuracy.

Maintained organized electronic files and performed regular data backups.

Utilized various database systems and ensured data integrity.

Assisted with document classification and digitalization tasks.

Followed company protocols for data security and confidentiality. Southwest Airlines, Dallas, TX

Travel Specialist (Remote)

December 2018 - February 2020

Booked and managed domestic and international flights for clients.

Assisted customers with travel planning, including accommodations and transportation.

Provided guidance on visa requirements, travel insurance, and trip planning.

Resolved client concerns and ensured high levels of satisfaction. Skills & Competencies

Technical Skills:

CRM systems (Salesforce, Sage, Genesys Cloud)

Microsoft Office Suite (Excel, Word, PowerPoint)

Data Entry & Digital Documentation

IT & Troubleshooting

Linux

Soft Skills:

Excellent Communication & Active Listening

Problem Solving & Critical Thinking

Customer Relationship Management

Multi-tasking & Organization

Attention to Detail

Education & Certifications

University of Buea

Bachelor’s Degree in Telecommunication

October 2015 - June 2018

Certifications:

Certificate in Data Analytics

Sales Techniques & Customer Service Training

Additional Information

Fluent in English

Remote Work Experience

Eligible to work in the United States

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