Receptionist, waitress and administration

CONTACT

Phone : +*** (0-111******

Email : *******@*****.***

SKILLS

• Front desk services

• Food and beverage services

• Communication skills

• Customer relation

• Negotiation skills

• Upselling

• Marketing

• Teamwork

PROFESSIONAL SUMMARY

I aspire to take a challenging role within the organization that will offer me an opportunity to work towards its objective as well as to widen my knowledge and hence growth in my career.

WORK HISTORY

Front Desk Officer/Bar Attender, 03/2024 to Current Kilifi Blue House Resort

Service in Banquet, 11/2023 to 02/2024

Sarova White Sands

Attachment, 07/2023 to 10/2023

Voi Safari Lodge

Welcome and check-in and out guest, making a warm and professional first impression.

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• Writing daily reports and file documents

• Kindly and promptly address guest inquiries, request and concern.

• Answering and returning calls courteously.

• Checking emails and bookings

Provide information about hotel services, amenities and local attractions.

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• Prepare bills and take payment

• Account accurate monthly sales

• Receives deliveries and refill office supply

• Daily stock taking

• Posting requisition to the storekeeper

• Posting every order from the bar

• Ensuring the bar and the store are always clean

• Delivery quality amenities and service

• Cash handling

• Ensuring great dining experience for guests

• Interacting with guests

• Taking guest orders

• Cash handling

• Delivering quality amenities and service

• Welcoming guest.

• Checking in and out guest.

• Answering and returning calls.

• Taking requisition.

• Receive, upload and shelf all supplies.

• Overseeing budget.

• Cash flow analysis.

• Controlling hotel stock cost.

ERNAH GONZAGA WANGA

• Ensuring the rooms have all the required supplies.

• Cleaning room professionally.

• Ensuring that the kitchen is clean.

• Helping the chef de parties making guest orders.

• Taking guest order.

• Delivering quality amenities and service.

• Ensuring great dining experience for guests.

• Cash handling.

• Interacting with guest.

EDUCATION

Certificate : Hospitality and Agribusiness, 01/2024 Capyouth Empowerment Institute

Certificate : mixology, 04/2023

East Africa Breweries

o-level certificate, 12/2021

Bomu Secondary school

PERSONAL INFORMATION

• Date of Birth: 01/01/03

• Nationality: KENYAN

Contact this candidate