Administration

JESSICA RELYEA

Phone: 813-***-**** Email: ***************@*****.***

Address: ***** ********* **. *******, ** 23836

PROFESSIONAL SUMMARY

Versatile professional experienced in business admin, hospitality, finance, and insurance. Great at customer service, managing data, and building client relationships. Love working in fast-paced environments and ready to bring my diverse skills to a dynamic team.

SUMMARY OF QUALIFICATIONS

Expertise in business admin and hospitality

Skilled in Inventory control and record keeping.

Management experience, adept at leading teams and driving results

Passion for customer satisfaction

Remarkable planning and preparation abilities

Trained in performance and wage reviews.

EXPERIENCE

MEDEXPRESS

Front Office Assistant 08//2024- Present

Managed front desk communications, including welcoming visitors and answering calls.

Scheduled appointments and maintained records through data entry and document scanning.

Verified insurance and conducted patient research to ensure accurate information.

Assisted in administrative tasks to support clinical staff and maintain office efficiency.

Ensured a professional and welcoming environment for all patients and visitors.

APPLEBEE’S

Bartender 11/2013- 4/2024

Trained new hires in product knowledge of the menu

Delivered exceptional service to bar patrons, ensuring memorable experiences

Upsold customers from shelf to premium brands, increasing sales

Cultivated a loyal clientele through interpersonal skills and drink-making expertise

Ensured accurate order taking and serving, maintaining high customer satisfaction

INMN INC.

Input Clerk 05/2013- 10/2015

Entered and verified high-volume loan modification data with precision

Ensured accuracy of submitted documentation, reducing errors and processing delays

Updated and maintained comprehensive client records for easy retrieval and review

Generated detailed reports to support efficient loan processing and decision-making

METLIFE

Short Term Disability Case Manager 08/2009 - 05/2013

Reviewed insurance policies and claims for coverage and accuracy

Assessed and processed short-term disability claims

Evaluated claimant eligibility and calculated benefits

Provided extensive customer service and data entry

Generated daily Excel reports and maintained claim files

COMMUNITY LOANS OF AMERICA

Loan Processor, Collections Manager 02/2008 - 08/2009

Managed customer relationships and handled inquiries and complaints

Analyzed financial status and compiled documentation for loan feasibility

Oversaw cash flow, financial instruments, and prepared regulatory reports

Met with applicants to process loan applications and compute payment schedules

EDUCATION

STRAYER UNIVERSITY Henrico, VA

Bachelors in business administration 05/2011

Comprehensive understanding of business principles, finance, management, and marketing

Proficient in strategic planning, financial analysis, and organizational leadership

Applied coursework to real-world scenarios, fostering practical problem-solving skills

UTICA SCHOOL OF COMMERCE Canastota, NY

Associates in business administration 05/2011

Proficiency in foundational business concepts including operations, accounting, and marketing

Enhanced communication and teamwork skills through collaborative projects

Applied theoretical knowledge to real-world business challenges, honing problem-solving abilities

Exceptional service, upselling, customer satisfaction, cocktail innovation, loyal clientele, accurate order taking, prompt service, data entry, documentation accuracy, client records maintenance, report generation, loan processing, customer relationships, financial analysis, cash flow management, regulatory compliance, collection management, risk coordination, loan applications, financial products, customer inquiries, complaint handling, administrative support, interpersonal skills, team collaboration, problem-solving, organizational skills, multi-tasking.

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