Continuous Improvement Project Management

Business Process Management Professional (Business/Functional Analyst)

Process Transformation Continuous Improvement Corporate Performance Management Process Mining/Analysis Process management expert with 19+ years of work experience in Process documentation/mapping (Operating Model/Target Operating model), Process Improvement, RPA, Digital Transformation, Re-engineering, Process Mining, Project Management, IT/SAP Implementation, Change management, and in setting up CoE. Created value for company and clients by optimizing processes across vertical and horizontal in industry framework.

Establish efficiency and effectiveness in complex environments by optimizing workflows, leveraging technology (like SAP or SaaS/PaaS other IT tools), and fostering a culture of continuous improvement to help businesses achieve higher efficiency, cost savings, and customer satisfaction. Worked extensively with clients across Middle East, Europe, South East Asia, Australia, and New Zealand EXPERTISE

Process Transformation Process Re-engineering Process Mining/ Data Analysis Continuous Improvement Digital Transformation Program & Project Management Process documentation and optimization Vendor Management ARIS Server/Designer/Architect/Admin/SAP Performance Measurement and KPIs Training COBIT/ITIL/ ARIS GRC Process Centric IT (SAP) implementation O2C/P2P/O2A/S2C Custom IT Product development EXPERIENCE

Pro-Consultancy Belgium Sep 21 – till date

Reporting to the Head of Reinvent Team (Digital Transformation), I focused on identifying improvement opportunities and driving cost savings across various business areas. Key responsibilities and activities included:

• Documenting As-Is and To-Be processes using BPMN to streamline workflows and enhance clarity.

• Leveraging process mining tools to identify inefficiencies, bottlenecks, and improvement opportunities in O2C, P2P, S2P, and operational processes.

• Developing and presenting business cases with different options to stakeholders, showcasing potential cost savings (RoI/NPV/IRR) and efficiency gains.

• Creating Proof of Value (PoV) and Proof of Concept (PoC) to demonstrate the business value of RPA, machine learning, and other digital solutions.

• Leading and mentoring teams of RPA analysts and process analysts to ensure successful project delivery.

• Designing and implementing KPI frameworks to monitor process performance and drive data-driven decision-making.

• Conducting in-depth data analysis to identify trends, root causes, and actionable insights for continuous improvement.

• Collaborating with enterprise architects to contribute to the development of IT strategy, ensuring alignment with business goals.

• Facilitating workshops and training sessions to promote process improvement methodologies and digital transformation initiatives.

• Managing end-to-end project delivery, including stakeholder communication, risk management, and change management. Reporting to the Head of Process Transformation and an integral member of the BPM COE team, I spearheaded process excellence and digital transformation initiatives. Key responsibilities and achievements included:

• Leading end-to-end process documentation for SDWAN projects (SaaS) to support new product launches, utilizing platforms such as Fortinet, Nokia, and Cisco.

• Driving process documentation and improvement initiatives for Omni-channel operations, enhancing customer experience and operational efficiency. Identified the process gap and created business case with phase wise implementation along with

(RoI/NPV/IRR) and increase in CSAT score.

• Contributing to the governance and management of ARIS and the BPM COE, ensuring alignment with organizational standards and best practices.

• Promoting standardization and best practices within designer communities for As-Is and To-Be process documentation using BPMN. Senior Delivery Manager- Reinvent Team-RM Education Business Process Architect — New Product Implementation and BPM CoE- Proximus Brussels SANTOSH KUMAR

Brussels Belgium *******.*.*****@*******.*** +32-467****** Immediate Joiner CAREER HIGHLIGHTS

Led successful implementation of BPM for Inland Revenue, and SABIC;

Led successful implementation Process Mining initiative for Dubai Municipality, ARAMCO, SABIC, Proximus, and Petronas

Cut Panacia BioTech SAP reimplementation time by 20%

Cost saving of 120K GBP YoY by automating indexing process and other improvement suggestion in RM

Improved the CSAT Score by 25% for B2B2E customer for Proximus

Reduced Maersk Line human intervention cost by 60% by automation; and also Improved the dynamic pricing model, making it more efficient and effective, resulted in 5% increase in revenue.

• performed the installation, configuration, and integration of ARIS PPM within the IT landscape to enable seamless process management and analytics.

• Implementing a Process Mining Proof of Concept (PoC) for the Order-to-Cash E2E process using ARIS PPM, identifying inefficiencies, compliance and optimization opportunities.

• Designing and delivering interactive dashboards for Sales team PoCs using Celonis, focusing on demonstrating tangible business value and actionable insights.

• Collaborating with cross-functional teams to identify process gaps, streamline workflows, and drive continuous improvement initiatives.

• Conducting training sessions and workshops to upskill teams on BPMN, ARIS, and process mining tools, fostering a culture of process excellence.

• Supporting the development of process governance frameworks to ensure consistency and scalability across the organization.

• Analyzing process performance metrics and KPIs to provide data-driven recommendations for enhancing efficiency and reducing costs.

• Partnering with IT and business stakeholders to align process transformation initiatives with strategic business goals. Festal Infrastructure [Startup] Delhi, India Jan 2020 – Sep 2021 As the Director of Business Development for a construction startup, led growth strategies, secured high-value contracts, and built strategic partnerships. Key activities included identifying new opportunities, preparing winning proposals, and negotiating contracts. Also conducted market research, represented the company at industry events, and implemented CRM tools to streamline processes. Proven expertise in driving revenue, fostering innovation, and delivering results in a competitive market. Software AG Dubai, UAE May 2018 – Nov 2019

Reporting to Head of Digital Transformation and Innovation CoE for Business Services Documentation and Service performance measurement via process Mining. Following are the key highlight of Project:

• Defining the Digital transformation methodology and road map.

• Conducted workshop for As-Is and To Be Service Documented for 30 identified services

• Lead cross-functional teams to analyze, design and implement ARIS PPM (process mining tool)

• Created dashboard/data feed to measure, monitor KPI, & improve service performance and compliance for various stakeholders

• Demonstrated analytical, problem-solving, negotiation, and communication skills while handling stakeholders

• Defining KPI framework and measurement methodology

• As Project manager, defines scope, managed resources, proactively identifying and mitigating potential risks, and also engagement with all stakeholders, ensuring alignment and ultimately driving the project towards successful completion. Reporting to Head of Business Process Innovation and Optimization to revamp the business process Documentation build SBIC Enterprise House. Following are the key highlight of Project:

• Conducted workshop/brain storming session to establish Standards and convention for Business Process Documentation.

• Conducted workshop to Streamline existing process from financial domain

• Establishing BPM CoE and defining the Process Governance

• Assisting on developing strategy for documenting the various framework like Business Strategy, Data, Application, Technology, Risk and Control, Policy, product, procedures etc.

• Defining KPI framework and measurement methodology.

• Seamless integration for defined business process in ARIS with SAP SolMan, also SAP CHARM and APG integration

• Created ARIS PPM PoC by capturing digital footprint in SAP landscape and building near real time performance dashboard. Also implemented the ARIS GRC (Governance, Risk and Compliance) for client. Following are the key activities of Project

• ARIS GRC Implementation: Led/supported the full lifecycle implementation.

• GRC Framework Integration: Aligned processes with frameworks (COSO, ISO).

• ARIS Configuration & Design: Modeled data, workflows, controls, and reports.

• System & Data Integration: Integrated ARIS with other enterprise systems.

• Testing & Deployment: Executed system testing and go-live activities.

• User Training & Change: Trained users and facilitated adoption.

• Ongoing ARIS Maintenance: Supported system upkeep and improvements. Created ARIS PPM PoC by capturing digital footprint in ARAMCO /Petronas SAP landscape, automatic discover of process and building near real time performance/compliance dashboard.

Cognizant Technology Solution Bangalore, India June 2014 – Nov 2017 As a Business Architect for Digital Transformation in Saudi Arabia for a Health Insurance company, reported to the Head of Digital Transformation CoE, focusing on Business Process Documentation, Reengineering, and enhancing Customer Experience by optimizing TouchPoint efficiency. Key highlights include:

• Documented over 400 As-Is and To-Be processes in ARIS (BPA tool) across HR, Procurement, IT Services, and Financial Services, aligned with the APQC framework.

• Defined key operational metrics (Run The Business/Change The Business) for commercial and delivery teams in the To-Be operating model.

• Documented Business Services and service metrics, ensuring alignment with organizational goals.

• Created customer personas, and customer journey maps insights to improve customer experience.

• Linked processes to customer touchpoints using Customer Experience Management (CxM) to capture interactions, influencing Director

Lead Business Architect (Service Performance Monitoring for Dubai Municipality) Project Manager (Enterprise Operational Visibility Platform for SABIC Riyadh) Business Consultant-Process Mining (Process Performance Management- Petronas Malaysia /Aramco) Project Manager

factors, and KPIs.

• Established project standards, conventions, and implemented APG (Architecture Practice Governance).

• Leveraged process simulation to identify improvement opportunities and drive process optimization.

• Conducted workshops and training sessions for client associates to ensure seamless adoption of new processes and tools. Lead for managing transition of ARIS Server management from 2 vendor based out of Germany and building Local Service Desks through implementation of Incident Management tool. Defined end to end process flows with key stakeholder interventions including Change Impact Assessment and communication and training plan during server upgrade. Developed key operational metrics and Service Level agreements for all incidents related to Service Requests (SRs) and enabled Change Agent for effective sustenance and early adoption. Business Architect (Business Transformation for Inland Revenue Government of New Zealand): Client was running Biggest Business transformation project in New Zealand. As BPM Architect, was responsible for

• Building ARIS Standards and Convention.

• Defined Target Operating Model (TOM) by conducting Gap Analysis between current and future application state

• Process improvements in Project Capstone tools in terms of requirement gathering, Solution definition, Scoping, Testing, Launch, Training (Materials + Sessions), Cost sheet simplification & optimization. HCL Technologies Bangalore, India April 2012 – June 2014 Business Consultant (Upgrading and optimizing Up Take Management System Project Client world leader in Shipping and logistic): UpTake management system application that is responsible for managing Booking, dynamic pricing, upload of most profitable cargo on board and tracking of consignment. As business consultant, was responsible for process analysis, analysis of legacy application, define business process and rule for automation. This was a SOA based project where 11 legacy system is replaced with single UTM system. Following are the key highlight of Project:

• Part of the business requirement Workshop & brain storming sessions at Client place

• Conducted As Is –To Be process study, following are the key analysis performed

• Designing business process based on business requirement and optimizing UTM.

• Created business case with possible solution approach along with RoI/IRR/NPV

• Setting up priority of implementation based on MOSCOW analysis & CoD (Cost of Delay)

• Working closely with SOA Design team for Service development based on Business Blue print.

• Working closely with offshore for development of SOA service,

• Creating test data for testing and data analysis.

• Change management for global rollout of project. PricewaterhouseCoopers Gurgaon, India 2009 - 2012 As a Process Consultant, led process improvement initiatives, business readiness, and organizational change activities, focusing on Business Process Reengineering (BPR) & optimization to realize business value through SAP implementation. Key activities included:

• Conducting As-Is to To-Be process analysis, including Value Stream Mapping, Gap Analysis, Pain Point Analysis, and Root Cause Analysis to identify inefficiencies and improvement opportunities.

• Streamlining business blueprints for SAP implementation, ensuring alignment with global health regulator requirements, including US FDA and WHO compliance.

• Developing frameworks for Business Process Management (BPM) and implementing the SAP QM module to enhance quality management processes.

• Facilitating workshops with business unit leads to measure process gaps, design To-Be processes, and prepare stakeholder communication plans.

• Performing Cost-Benefit Analysis (IRR/NPV/RoI) and Business Impact Analysis to evaluate proposed changes and ensure measurable outcomes.

• Managing resource allocation and contributing to business development for process improvement projects. Accenture Consulting Gurgaon, India July 2007-Nov 2009 As part of the HPBP-CoE team, played a pivotal role in developing and enhancing Accenture’s High-Performance Business Process (HPBP) offering by leveraging proven accelerators, assets, and deep industry expertise to maximize client value from BPM investments. Key activities included:

• Developing frameworks and standardized processes across industries to drive BPM maturity and consistency.

• Conducting quarterly assessments of industry verticals and horizontals to track HPBP initiative progress and share results with managing directors.

• Creating a centralized Business Process Repository for industries like SCM, EHT, Defense, and FMCG using Business Designer and Architect tools.

• Mapping processes with Balanced Scorecards (BSC) and running simulations/optimizers to analyze As-Is and To-Be processes under real-time scenarios, including stress testing.

• Product assessment, capability gap-fit analysis and selection for process documentation.

• Establishing CAMs and KPIs for processes, benchmarking against external sources to drive performance improvements.

• Managing end-to-end process analysis, transformation, and BPR projects, ensuring alignment with client goals.

• Designing & implementing performance dashboards & Balanced Scorecards to monitor and enhance process efficiency.

• Leading Release Cycle Management for BHP Billiton, Singapore, ensuring seamless implementation and delivery.

• Conducting training sessions and Proof of Concepts (PoCs) for industries like Energy & Utilities and FMCG to demonstrate BPM value.

• Overseeing project costing, including planning, estimating, budgeting, and control, to ensure successful project delivery. Transitional Manager (one of lead Pharma Company based out of Germany) Associate Business Manager

Sr. Consultant (BPR & SAP Integration) for Bio-Tech Panacea India (Pharma Domain) Business Process Consultant (High Performance Business Processes) Led strategic procurement for a manufacturing client, optimizing supply chain efficiency and cost reduction. Key activities included identifying domestic and international suppliers, supporting new product introductions, and implementing cost-saving strategies like inventory reduction, low-cost country sourcing, and supplier-managed inventory programs. Conducted spend analysis to identify savings opportunities and negotiated long-term agreements to reduce lead times and ensure supply continuity. Proven expertise in driving cost savings and enhancing procurement effectiveness.

Tata Motors Jamshedpur, India Aug 2004 – June 2007 Contributed for vendor identification, Vendor development, vendor assessment, PEPAP, EVI, price negotiation for 11 Chassis component for World Truck, now also known as Prima platform. This platform includes 21 different truck models. E2E Sourcing cycle for 5 component chassis from RFX to procurement of component during various phase of product development truck. Executed key levers to improve operational efficiency and shop floor process improvements using Lean six sigma and Kaizen methodology. Following are the key highlights:

• Was responsible for carrying out 17 Kaizen (Process improvement Project) in various departments of Jamshedpur plant.

• Successfully managed process improvement initiative at vendor’s end for world Truck project.

• Was part of Business process transformation initiative in TML, Jamshedpur, which include documenting As-Is process, defining Best in class process (To-Be) process, gap analysis, defining Implementation road map.

• Carrying out change management for above said improvement initiatives.

• Was involved in defining and implementing performance dashboard and Balance Score Card. MNNIT Allahabad, India

Bachelor of Technology in Mechanical – July 2000- May 2004

• PRIME Certification by SoftwareAG on Process Improvement Methodology

• Trained on APQC Framework

• Trained on ARIS Product portfolio including ARIS Aware, ARIS Simulation, ARIS Process Governance, ARIS GRC, etc

• Trained on ARIS Process Performance Manager (Process Mining Tool)

• Trained on Celonis as Analyst, as Business Value Architect, and as Data Engineer

• Six Sigma Green Belt (TML Internal)

• Attended Six Sigma Black Belt Training from KPMG BPM: Visio, ARIS,ARIS For SAP, APG, ARIS GRC, IGrafix Signavio Process Mining: ARIS PPM, Celonis, QPR, Signavio, Disco ERP: SAP MM/QM, ServiceNow

Microsoft Office: Word, Excel, Access and PowerPoint, Power BI, SharePoint

Documentation tool: Jira, Confluence

Modeling : BPMN, EPC, UML

Framework/Methodology: PRIME, COBIT, ITIL, APQC, Agile Automotive: Tata Motors, Hero Motors,

Insurance (H/L): GOSI (Saudi)

Petrochemical: SABIC

Pharma: Panacia BioTech, Merck

Public Service: Dubai Municipality, Inland Revenue

(Gov. NZ)

Natural Resource: BHP Billiton, Aramco, Petronas,

Total Petroleum

Supply Chain Consultant (Low cost country sourcing for leading French Oil Company and for US based Automotive OEM) Manager World Truck Sourcing

Process Improvement

EDUCATION

TRAINING & CERTIFICATION

TOOL INDUSTRY VERTICALS

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