Customer Support Service

Matthew J. Murrisky

Wildwood, NJ • Open to Remote or Hybrid Contract Work

*************@*****.*** • 518-***-****

SUMMARY

Dedicated professional committed to delivering exceptional customer and business service by resolving operational challenges and driving process improvements. Experienced in commercial loan documentation, data review, regulatory compliance, and cross-functional collaboration. Skilled in communication, analytical thinking, and leveraging financial systems to support corporate, institutional, and government partners. Bringing over four years of remote work experience supporting state operations during the pandemic, I aim to contribute my credit operations and project coordination expertise to data quality initiatives and customer-focused roles.

EXPERIENCE

Loan Collections Specialist - Sturdy Savings Bank, Cape May Court House, NJ, 12/2024–6/2025

●Maintained accurate and confidential financial records in strict compliance with banking regulations.

●Managed customer communications to quickly resolve account issues, improving client satisfaction.

●Supported document auditing and record maintenance to uphold operational accuracy and regulatory standards.

Senior Employment Security Clerk, NYS Department of Labor, Albany, NY 04/2020–12/2024

●Assisted in documentation and auditing of benefit claims ensuring compliance with state and federal regulations.

●Managed detailed financial and customer records, maintaining accuracy and regulatory compliance.

●Facilitated cross-agency communication and provided support during audits and inquiries.

●Successfully worked remotely throughout the pandemic, maintaining productivity and communication across teams.

Substitute Teacher - WSWHE BOCES, Fort Edward, NY, 02/2015–04/2020

●Supported administrative tasks across multiple grade levels, including organizing student data.

●Assisted in preparation and delivery of STEM and RTI training programs.

●Provided clerical support, including record-keeping and report preparation. IT Governance and Control Analyst - GE Global Research, Albany, NY, 10/2014–02/2015

●Maintained accurate project documentation supporting audit and compliance processes.

●Organized and presented data using Oracle and Microsoft tools in a highly confidential environment Commercial Loan Administrator - Adirondack Trust Company, Saratoga Springs, NY, 03/2010–09/2013

●Oversaw loan documentation and supported audit activities ensuring compliance with regulations.

●Assisted with and maintained clear communication with internal and external stakeholders EDUCATION and TRAINING

Master of Business Administration, 3.43 SUNY Albany, Albany, NY

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