Customer Service Support

STEVEN HARRAH

***********@*******.*** 937-***-**** Tipp City, OH 45371 WWW: Bold Profile

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer service excellence

Sales Support

Customer Relationship Management (CRM)

Technical Troubleshooting

CRM Software

Complaint Handling

Payment Processing

Quality Assurance

Call Management

Time management abilities

Teamwork and Collaboration

Organizational Skills

Customer Service Representative Ohio Jobs & Family Services - Columbus, OH 12/2024 - Current Maintained a high level of professionalism when dealing with difficult customers. Answered customer inquiries via phone, email, and chat. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Provided excellent customer service to resolve customer complaints in a timely manner. Developed strong relationships with customers by providing personalized assistance and support. Resolved customer complaints promptly and efficiently. Developed positive relationships with customers through friendly interactions. Answered customer inquiries and provided accurate information regarding products and services. Customer Support Specialist Cornerstone Brands - West Chester, OH 10/2023 - 12/2024 Responded to customer emails and phone calls promptly, courteously, and professionally. Followed up with customers after issue resolution to ensure their satisfaction with the outcome. Recorded all customer interactions into the database system accurately and completely. Maintained up-to-date knowledge of company products, services, policies, and procedures. Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.

Investigated customer complaints regarding product quality or service rendered. Ensured customer satisfaction through effective communication skills and problem resolution techniques. Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.

Prepared daily activity reports summarizing activities related to customer support requests. Provided technical support to customers by responding to inquiries and resolving issues in a timely manner. Assisted customers with product installation, troubleshooting, and usage questions. Created detailed reports on customer feedback for management review. Identified areas of improvement in existing processes or procedures used for providing support services. Researched customer inquiries using available resources such as FAQs and online forums. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Summary

Skills

Experience

Maximized customer satisfaction by handling customer email and telephone interactions. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Consulted with customers regarding needs and addressed concerns. Processed customer account changes with proprietary software. Resolved issues with first call and escalated more complex issues to obtain necessary customer support. Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Set up equipment for employee use, performing or properly installing cables, operating systems or software. Maintained positive working relationship with fellow staff and management. Administrative Assistant Anthony Business Forms - Huber Heights, OH 11/2019 - 10/2023 Answered questions from customers regarding products and services offered by the company. Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Developed and maintained filing systems for confidential documents and records. Managed database systems containing customer contact information. Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel. Created travel arrangements and distributed travel details to appropriate personnel. Updated contact lists regularly when changes occur in employee status or contact information. Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Handled confidential documents in an organized fashion according to established protocol. Ensured efficient operation of office equipment such as printers, copiers and fax machines. Scheduled appointments between clients and customers and internal staff members. Conducted research on various topics as requested by management. Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Processed invoices for payment using accounting software applications. Facilitated communication between different departments within the organization. Directed customer inquiries to appropriate department personnel. Responded to customer issues to provide immediate resolution and improve retention. Wayne High School Huber Heights, OH

High School Diploma

Sinclair Community College Dayton, OH

Some College (No Degree): English Language and Literature Awarded from among the SRT with the opportunity to represent the team our through the companies internal ordering system release to the company, to help assist each team with questions and concerns about the upcoming major change.

Education and Training

Accomplishments

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