Jira admin
Resume:
Muriki Sowmya
Nationality: Indian
Address: *** ******** ******, *.* hills, Kondapur 500084, India Phone number: 703-***-****
Email address: ******.*******@*****.***
Profile
Experienced IT professional boasting 8+ years of specialized experience in TCS, adept in JIRA administration, Agile methodologies, and SCCM. Proven track record of proactively driving continuous improvement and expanding technical prowess. Seeking a challenging IT administration role to leverage expertise and propel organizational advancement.
Work Experience
09/2016 – present
Hyderabad, India
Assistant Consultant
TCS
Integrating the Jira projects with Jira Align program Arts. Integrating the Jira with source code repositories like GitHub, GitLab using Git Integration for Jira
Automation rule in Jira.
Good experience in migrating Jira projects from data center to Jira cloud. Experience in customizing the project workflows based on Conditions, Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects.
Creating spaces in Confluence, providing privileges to the users experience in creating Program ART's and mapping Jira project with Jira Align program Arts.
Good experience in linking Jira teams to align teams (Team mapping) & linking Jira boards to Jira align boards (Board Mapping). I used to create new users in Jira Align, assign different roles (Scrum Master, Chief Product Owner, Product Owner, Solution Architect, RTE, Agile Coach etc.).
I used to troubleshoot sync issues, sprint/iteration mapping issues. Participated in PI Planning events.
Creating filters, custom dashboards, and reports. Importing bulk issues into Jira Projects using CSV files
Check the functionality of add-ons in lower environment and used to provide my analysis with document to on shore team.
Creating repositories, branches, new users for Bitbucket and give the permissions to users to access repository.
In my previous project, I served as a Quality Analyst for the overall workplace team for a duration of 1.5 years. My responsibilities included analyzing incidents by assessing metrics such as work notes, troubleshooting steps, SLA compliance, strike follow-ups, acknowledgment, and closure notes. Based on this analysis, I would assign scores to the team and communicate feedback with respective leads.
During my tenure as an SCCM L2 for 8 months, I also functioned as a Subject- Matter Expert (SME) within a brief timeframe. My expertise encompasses SCCM tool usage, Active Directory management, and iManager functionalities such as software deployment, troubleshooting software installation failures via logs, and Windows update maintenance. I collaborated directly with the DevOps team onsite, providing support to my colleagues. Additionally, I assumed the role of backup lead in the absence of my team leader. Skills
JIRA Cloud
PROFESSIONAL
Confluance
PROFESSIONAL
Bit Bucket
LIMITED
JIRA align
LIMITED
SCCM
FULL
Quality analysis
LIMITED
Strengths
Problem-solving skills Communication skills Time management Customer service JIRA expertise Analytical mindset Team collaboration Technical proficiency Hobbies
Capturing
moments Feeling the music
Awards
07/2022 Contextual Master
TCS
TCS Internal
04/2020 Applause Award
TCS
Supported the O365 team in various daily tasks and responsibilities Collaborated with team members to troubleshoot and resolve technical issues efficiently
Assisted in the implementation and maintenance of O365 systems and applications
Conducted thorough research to stay up-to-date on new technologies and best practices within the O365 platform
12/2019 On The Spot Award
TCS
Consistently received accolades and positive feedback from clients for exceptional service delivery
Demonstrated a strong ability to build and maintain positive relationships with clients
Received recognition for exceeding client expectations and going above and beyond to ensure client satisfaction
Certificates
08/2023 IT Infrastructure service: Agile DC
TCSL
06/2018 Agile Way Of Working Foundation
TCSL
Education
06/2013 – 07/2016
Nizamabad, India
Statistics B.SC
Nishitha PG College
Achieved 92%
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