Customer Service Have Experience
Resume:
Krisasia Pankey
Maple Shade, NJ *****
**************@*****.***
Professional Summary
Results-oriented retail and customer service professional with extensive experience in sales leadership, team management, and customer engagement. Proven ability to drive sales, enhance operational efficiency, and lead teams to achieve and exceed targets. Adept at balancing multiple responsibilities while maintaining a strong focus on delivering exceptional customer experiences. Willing to relocate to: Union County, NJ
Authorized to work in the US for any employer
Willing to relocate to: Burlington County, NJ
Work Experience
Special Education Paraprofessional/Substitute Teacher Kelly Education/ Kelly Services-Burlington County, NJ February 2024 to Present
Shift Supervisor
WAWA-Roselle-NJ
January 2023 to Present
● Managed front-line customer service, including handling transactions, preparing deli orders, and creating beverages, ensuring a positive customer experience.
● Answered customer inquiries over the phone, maintaining a high level of professionalism and responsiveness.
● Contributed to maintaining an organized and efficient workspace, optimizing workflow and reducing customer wait times.
Sales Associate/Supervisor
UGG / Deckers Brands-Elizabeth-NJ
September 2021 to January 2023
• Lead a team of sales associates, driving a 20% increase in sales by implementing targeted upselling strategies and enhancing customer service protocols.
• Managed cashier operations, ensuring accurate cash handling and efficient transaction processing, resulting in a 98% accuracy rate.
• Delivered high-quality customer service, resolving issues promptly, and maintaining customer satisfaction at a consistently high level.
• Trained and mentored new associates, fostering a collaborative and high-performing team environment.
Team Leader
Six Flags, Inc.-Trenton, NJ
March 2019 to January 2021
● Oversaw a team of sales associates in the food and merchandise departments, leading efforts to boost sales by 15% through effective team coordination and customer engagement.
● Managed daily operations, including inventory control and product stocking, reducing stock discrepancies by 20%.
● Developed and implemented training programs that improved employee performance and customer service quality, leading to higher customer retention rates.
● Fostered a positive work environment, resulting in increased employee morale and a 10% reduction in turnover.
Sales Associate
Gucci-New-Jersey
August 2018 to December 2020
● Consistently exceeded sales targets by 18%, leveraging strong product knowledge and customer engagement techniques.
● Provided luxury customer support, ensuring each customer received personalized attention that aligned with Gucci's brand standards.
● Collaborated with the merchandising team to optimize product displays, which contributed to a 10% increase in product visibility and sales.
● Maintained a deep understanding of product lines, enabling accurate and effective communication of product benefits to customers.
Education
College Degree in Cosmetology
New Jersey Vo Tech-Scotch Plains, NJ
April 2024 to Present
Skills
• Makeup application
• Hospitality
• retail mathematics
• Cash handling
• Upselling
• cashiering
• merchandising.
• Team Management
• inventory management
• Beauty advisor
• time management
• phone etiquette
• product demonstrations
• Technology sales
• communication.
• staff training and development
• Team leadership
• Leadership
• basic mathematics
• Beauty & cosmetics sales
• POS
• Food service
• customer engagement
• luxury sales
• Customer service
• Supervising experience
• Retail Management
• POS systems.
• operational efficiency
Contact this candidate