Customer Service, patient care, Windows and Google proficient.
Resume:
Justina Colwell
Jackson, OH *****
***********@*****.***
Professional Summary
I am a hard-working, dedicated person, with awesome customer service, who learns fast and tries to be the best at everything I am asked of.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Live sales
Self Owned Company-Jackson, OH
April 2021 to Present
• I have to keep an organized handwritten book of all orders and purchases.
• Place the correct purchases in the correct customer's bucket.
• Have excellent customer service on and off the live stream.
• Recheck each customer bucket with the handwritten claims for each customer at the end of the night.
• Package each customer's purchases to be shipped out.
• Weigh all packages for shipping.
• Create invoices and send out each invoice for each customer to pay.
• Place correct labels on each package.
• Shop for products online and in stores to be sold to customers online.
• Work together as a team with the actual owners.
Communicator
INFOCISION MANAGEMENT COMPANY-Remote, OH
July 2023 to November 2023
I worked from home on my own computer by answering inbound phone calls from customers for all different companies. We use the Citrix coordinator for our answering system. We used Teams for all our meetings/communications with other employees and supervisors. I was trained to answer FAQs about breaches that have occurred for a handful of companies, and through Experian, we would enroll customers into a credit monitoring account or help with their credit accounts. I was only paid $11.00 per hour, so I needed a better paying job.
Patient Care Coordinator (PCC)
Aquity Solutions-Remote
March 2023 to November 2023
The first half of my employment, I was trained to scribe remotely for Doctors. The second half of my employment, I was trained and worked as a PCC for CityMD (VillageMD). HHA - Home Health Aide
Area Agency on Aging District 7-Jackson, OH
October 2016 to December 2020
I help my client with her daily living routine:
• Cleaning everything that she can no longer clean.
• Assisting her with her daily hygiene.
• Shopping for her.
• Taking her to Dr. Appts.
• Helping with her medications.
• Assisting her with wound care and leg compressions. Sandwich Artist
Subway-Gallipolis, OH
May 2012 to December 2014
• Made costume subs for customers.
• Opened store.
• Closed store.
• Took call-in orders.
• Worked drive - thru.
• Cooked bread, cookies and everything else they served.
• Cut veggies.
• Did dishes
• Cleaned area.
• Worked as a team.
• Showed the best customer service possible.
Cashier/Customer Service
SpringValley Marathon-Bidwell, OH
July 2011 to August 2013
Worked as a gas station attendant working alone each shift.
• Showed the best customer service possible to all my customers.
• Answered phone calls.
• Sold lottery.
• Sold alcohol.
• Kept the store stocked.
• Closed down lottery, pumps and register.
• Cleaned store and parking lot.
Daiquiri booth worker
C&J Concessions-Jackson, OH
April 2010 to June 2011
Went to different festivals/fairs and sold daiquiri to customers.
• Made costume drinks for customers.
• Kept the booth clean and stocked.
• Showed the best customer service possible.
• Kept track of and closed out register.
• Worked by myself and as a team.
PCT (Patient Care Technician)
GALLIPOLIS DEVELOPMENTAL CENTER-Gallipolis, OH
January 2009 to August 2009
Helped the MRDD with everyday living, cleaned laundry, kept books on each patient, used PPE, done rounds every hour and took them to work/ appts
Line Worker/Production
Bellisio Foods-Jackson, OH
January 2009 to April 2009
• Placed the meat in the trays.
• Cleaned off the edges of trays to be sealed.
• Checked sealed trays for imperfections.
• Worked as a team.
• Kept the boxes of meat for the trays stocked.
• Cleaned up our area.
• Helped other lines when needed.
STNA (State Tested Nursing Assistant)
HolzerAssited Living Jackson-Jackson, OH
January 2008 to December 2008
Helped clients with ADLs, cleaned, done rounds, used PPE, kept books on clients, worked as a team. Education
High school in STNA(state tested nurse aide) and Phlebotomy Buckeye Hills Career Center - Rio Grande, OH
August 2005 to June 2007
High school in Intermittent classes
Jackson High School - Jackson, OH
August 2003 to June 2005
Skills
• Medical Billing
• Citrix
• Commercial Cleaning
• Documentation review
• Front desk
• Communication skills
• Phlebotomy (2 years)
• Microsoft Word
• Mother of two (10+ years)
• EKG training (4 years)
• Home Care
• Phone etiquette
• Training & development
• love to help people (10+ years)
• Customer Service (10+ years)
• Hospitality
• Adobe Illustrator
• Computer networking
• Data entry
• Laundry
• very good with technology. (10+ years)
• Hospice Care
• Experience Administering Injections
• Healthcare (10+ years)
• Cash handling
• Microsoft Access
• Hospital experience
• Customer support
• Medical coding
• I am a people person (10+ years)
• Venipuncture
• Nursing
• Patient Care
• HIPAA
• Computer skills
• Good with computers and smart phones. (10+ years)
• Medical terminology
• Vital signs
• Transcription
• Sales
• Medical Records
• Live chat
• Very good Common sense (10+ years)
• Hotel experience
• Microsoft Excel
• Leadership
• Caregiving
• Windows
• Case Management
• Anatomy knowledge
• Epic
• Eppi pen training (4 years)
• Salesforce
• Typing
• Continuous improvement
• Fast learner (10+ years)
• Laboratory experience
• Telecommunication
• Cash register
• Supervising experience
• Direct sales
Certifications and Licenses
First Aid and CPR
I was certified in both but they both have expired. STNA
I am a State Tested Nurse Aide. My license does not expire as long as I am working in the nursing field. Driver's License
February 2022 to February 2026
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