Hotel General Manager.

MRUGANK (MACK) SHAH

Summary

Passionate on building relationships with partners, clients, and coworkers to achieve goals within the workplace.

Motivated to lead within a team and determined to succeed and attain targets. Seeking the opportunity to contribute

towards growth and development. Proficient in utilizing CRM software, Data managing to track interactions and provide

timely solutions. Demonstrates strong communication and problem-solving skills, with a proven ability to work

collaboratively with team members and across departments. Committed to providing a positive customer experience

through effective listening,

Skills

• Office Management

• Training (10+ years)

• utilized the best

• Phone etiquette

• Teaching

• Management

• Hotel Management

• Inventory Management

(10+ years)

• Interviewing

• Hotel experience

• Restaurant experience

• Training. (10+ years)

• Bank Reconciliation

• Rates

• Forecasting

• Accounting

• Guest Services

• Quality Assurance

• Guest relations

• Front Office (7 years)

• Operations (10+ years)

• Housekeeping

management

• Team Building (10+ years)

• Hospitality management

• Account Reconciliation

• Quality Management

• Accounts Receivable

• Assistant manager

experience

• Property management

• Merchandising

• Management

• retail sales (7 years)

• Accounts Payable

• Management

• Business Management

and Planning (7 years)

• Accounting software

• Scheduling (10+ years)

• Microsoft Word (10+

years)

• Customer service

• Journal Entries

• Inventory

• Marketing

• QuickBooks

• General Ledger

Reconciliation

• Management

• Customer Service

• Hospitality

• Business Management

and Planning. (10+ years)

• Bilingual (7 years)

• Profit & Loss

• Payroll (10+ years)

• Management

• Front Desk (8 years)

• Back Office/HOUSE

KEEPING (7 years)

• Drove employee

satisfaction and retention

by developing talent and

promoting from within.

(10+ years)

• Mentoring

• Senior Leadership

• Administrative Experience

• Management

• inventory (5 years)

• English

• Leadership

• HTML

• Operations

• Hospitality

• Recruiting

• Guest services

• Payroll

• Hotel experience

• Human resources

• Team management

• Senior leadership

• HR sourcing

• Supervising experience

• Property management

• Operations management

• Leadership

• Customer relationship

management

• Interviewing

• Customer service

• Accounting

• Cash handling

• Account reconciliation

• Guest relations

• Accounts payable

• Office management

• QuickBooks

• Mentoring

• Teaching

• Negotiation

• GAAP

• General ledger

reconciliation

• Relationship management

• Windows ADP

• Analysis skills

• Communication skills

• Business development

• OPERA

• Profit & loss

• Budgeting

• Schedule management

• Conflict management

• Team development

• Marketing

•

Professional Experience

Wyndham Brand Administrative / Hotel General Manager March 2017 – Present

Easton Hospitality LLC. Gloucester, NJ

• Managing entire operations of franchise hotels (wyndham brand hotel) on a daily basis. Providing guidance and

training to entire staff of the hotel. Increased the volume of business by 15-20% over the last two and half years.

• Rating of the hotel was high and occupancy increased over the years in spite of pandemic situation in us by

applying the right technic and giving the best possible services to the guest who stayed at the hotel and made

them feel home away from home and kept them

• Happy to get repeat business and were encouraged to get good reviews which in turn helped a lot to get more

business which is a key factor for achieving higher occupancy and maximum revenue throughout the year.

• Wyndham Brand Hotel and Conference Center Gloucester, NJ March 2017 to Present

• I have a GM's certificate which I successfully achieved from Wyndham Worldwide in the year 2006.

• I went for ELO training in June 2016

• (Executive Leadership Orientation) and successfully achieved Certification from "WYNDHAM", Parsippany NJ.

• I have experience of working on

• Wyndham's - Opera and SynXis. (SABER) system.

• B) Best Western Image (Visual Matrix) AND JONAS CHORUM

• Choice Advantage and

• America’s Best Value Inn.

Administrative General Manager February 2016 – March 2017

Ramada Worldwide Vineland, NJ

• Supervise administrative staff and oversee departmental functions.

• Provide training, mentorship, and professional development opportunities for staff.

• Foster a positive workplace culture and promote teamwork.

• Develop and implement efficient administrative processes and systems.

• Monitor operational performance and make recommendations for improvements.

• Ensure compliance with organizational policies, legal requirements, and best practices.

• Budgeting and Financial Management:

• Prepare and manage departmental budgets.

• Monitor expenditures and ensure cost-effectiveness.

• Oversee financial reporting and audits as necessary.

• Serve as a liaison between senior management and various departments.

• Facilitate internal and external communication to ensure alignment.

• Coordinate special projects and initiatives.

• Develop and enforce administrative policies and procedures.

• Stay updated on industry trends and regulatory changes.

• Contribute to the development of organizational strategies and goals.

• Assist in long-term planning and resource allocation.

• Significant experience in administration or management roles, with a track record of leadership.

Operations Manager Promoted to General Manager September 2013 – February 2016

BHP Bellmawr, NJ

• Provide inspired leadership for the organization.

• Make important policy, planning, and strategy decisions.

• Develop, implement, and review operational policies and procedures.

• Assist HR with recruiting when necessary.

• Help promote a company culture that encourages top performance and high morale.

• Oversee budgeting, reporting, planning, and auditing.

• Work with senior stakeholders.

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

• Work with the board of directors to determine values and mission, and plan for short and long-term goals.

• Identify and address problems and opportunities for the company.

• Build alliances and partnerships with other organizations.

• Support worker communication with the management team.

Admin General Manager September 2012 – August 2013

Howard Johnson Newark, DE

• Supervising the day-to-day operations of the administrative department and staff members.

• Hiring, training, and evaluating employees and taking corrective action when necessary.

• Developing, reviewing, and improving administrative systems, policies, and procedures.

• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly

maintained.

• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and

other expenses.

• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and

training sessions.

• Collecting, organizing, and storing information using computers and filing systems.

Hotel General Manager September 2006 – August 2012

Howard Johnson Virginia Beach, VA

• Supporting company leadership and supervising administrative department activities for staff members.

• Greeting office visitors and directing them to the appropriate parties.

• Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.

• Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly

arranged with no conflicts.

• Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.

• Entering and updating company, employee, and client records.

• Ordering, storing and distributing office supplies.

• Maintaining, repairing, or replacing office equipment.

• Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and

reduce costs.

• Providing basic bookkeeping services.

Operations Manager February 2001 – August 2006

Days Inn Alexandria, VA

• As A Hotel General Manager, I know to Operate the following systems

• OPERA STARTED BY WYNDHAM

• SYN XIS (SABER) system.

• Best Western Image Visual Matrix and Jonas Chorus

• Choice Advantage (PMS System)

• I have Independently Managed and operated Franchise Hotels

o 110 Rooms at Fair fax-VA (suburb of Washington DC)

o 135 Rooms at Norfolk/Virginia Beach-VA3 145 Rooms at Newark- DE.

o 108 Rooms at BHP-NJ

o 102 Rooms at South Jersey,

• (A full-service hotel which was given to a management company).

Education

Associate's degree in Hospitality Management

• George Mason University - Fairfax, VA March 2001 to September 2001

Bachelor’s degree in Accounting and Business Management.

• St. Xavier's College - Mumbai, Maharashtra

June 1982 to March 1986

Certifications and Licenses

• AUTO DRIVER LICENCE ISSUED BY STATE OF NEW JERSEY.

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