Business Analyst Scrum Master

Veludandi Shilpi

Email: *********@*****.***

Phone: 832-***-****

Designation: Business Analyst

PROFESSIONAL SUMMARY:

Certified Business Architect and System Architect with more than 12 years of experience in IT, specializing in BPM solutions and Certified Scrum master with agile project management experience.

Experienced Business Analyst with a strong background in Oracle(Hyperion), SAP reports and Pega PRPC.

Proficient in designing and implementing technical solutions, optimizing application architecture and ensuring adherence to IT guidelines and best practices.

Passionate about delivering high-quality software solutions.

Seeking to leverage my extensive background in system architecture and reporting as a Pega SystemsArchitect.

Led enterprise-level roadmap planning, capability -based planning, and systems modernization initiatives involving cloud migration, microservices adoption, and DevOps integration.

Demonstrated strength in stakeholder engagement, driving consensus across C-suite executives, business owners, and technical teams for architecture-driven initiatives and solution prioritization.

Deep knowledge of architecture frameworks including, SAFe, and BIZBOK, and hands-on experience with modeling tools such as Visio.

Experienced in governance frameworks, architecture reviews, and maturity assessments, ensuring delivery of resilient, maintainable, and scalable solutions across the enterprise landscape.

Skilled in translating business capabilities and value streams into actionable system designs, enabling seamless integration between business processes and IT systems.

Acted as a thought leader and mentor, guiding architecture teams and junior architects in architecture practices, model-driven development, and solution lifecycle best practices.

TECHNICAL SKILLS:

Technical:

Pegasystems (BPM), Power BI, Data Relationship Management (DRM), Financial Reporting Web Studio, Financial Consolidations & Closed Cloud Services, Oracle Hyperion Financial Management EPM, Oracle 11x, ETL, SAP R/3 version ECC 6.0, Query Reports, SAP HANA 1.0, MS Office( Teams, Skype, Excel, Word, Power Point, Google Suite), JIRA, Visio, Adobe

Programming Language:

SQL query, HTML, XML

Functional Skills:

Project Management, Data Visualization, Data Architecture, Cloud Implementations, Agile Methodologies, Administrative organization, Time Management, Management Support Services, People Skills, Excellent customer service support skills, Multi-tasking ability to handle, continuous learning

EDUCATION:

Bachelor of Technology (Chemical Engineering) from Institute of Chemical Technology Mumbai--1998

Bachelor of Science from Rajasthan University -1995

CERTIFICATIONS:

Pega Business Architect Certified 8.7 Version (Jun 2023)

Pega System Architect Certified 8.8 Version (Nov 2023)

Pega Senior System Architect Certified 8.8 Version (Apr 2024)

Certified Lean Six Sigma White/Lean Six Sigma Yellow Belt

Microsoft Certified: Power BI Data Analyst Associate

SAFE Product Owner/Product Manager Course (6.0) (Oct 2024)

Scrum Alliance Certified Scrum Master

Oracle Hyperion Financial Management Certified

Oracle Hyperion Financial Reporting Certified

SAP HANA 1.0

Certified Data Analysis in Healthcare

Persuing masters and IIBA certification

PROFESSIONAL EXPERIENCE:

Hertz Car OPS, -(Houston)

Role: Business Analyst -- Jan 2025 – Current

Responsibilities:

Leading daily operations, overseeing efficient fleet management and delivering exceptional customer service. Ensuring all rental departments operate smoothly in all the shift and specially assigned to your shift (rent, greet, rewards, exit, maintenance, and dispatch, inventory).

Supervising and training a high-performing team to meet performance goals, optimizing rental processes and reducing operational costs.

Overseeing campaigns that engage customers via various channels, such as email, social media, and in-store events, to keep the customer connected with the brand.

Streamlined workflows and implemented KPI’s for cost-saving initiatives, improving service turnaround times and vehicle availability, resulting in enhanced customer satisfaction (CSAT), NPS and revenue growth (ROI).

Managed budgets ensured compliance with regulations and utilized technology to improve inventory management and fleet tracking.

Conducting monthly fun activities that support corporate social responsibility (CSR) to enhance sales.

Collaborate with the leads and directors to provide the daily fleet reports. Create weekly job schedules for employees and ensure that daily hours are accurately entered into the system.

Provided additional support during heavy traffic days by working extra hours to ensure everything runs smoothly.

Capital One, Wilmington

Role: Business Analyst -- Aug 2023 – Oct 2024

Responsibilities:

Partnered with banking clients to gather and analyze requirements, designing robust process flows using Pega’s case management and BPM capabilities within Agile (Scrum) environments.

Translated business needs into functional specifications using Pega’s rules-based engine. Led Agile project delivery by managing sprints, creating user stories, prioritization, working on acceptance of criteria and aligning deliverables with project milestones.

Conducted gap analyses to identify workflow inefficiencies and proposed data-driven solutions that improved process performance and productivity.

Managed Pega database operations, including data entry, maintenance, and analysis. Performed extensive manual testing to ensure accuracy, resolve bugs, and maintain system functionality.

Delivered Pega projects across the implementation lifecycle—including business process modeling, PRPC tool installation, development, testing, and deployment—using tools like JIRA and Confluence

Improved process performance by 20% through effective issue resolution, leveraging Pega debugging tools like LIVE UI, Clipboard, PAL, PDC, Performance Profiler, and Tracer.

Boosted guardrail compliance by identifying and rectifying rule violations; managed secure access by configuring access groups and roles.

Developed complex applications using Pega rules (Flows, Flow Actions, Activities, UI, Agents, SLA, Work Baskets, Correspondence, Reports, Data Pages, Data Transforms) to support fraud detection in credit card claims.

Integrated with external systems via REST and SOAP APIs for efficient data exchange.

Participated in code reviews to ensure compliance and deployment readiness; built CI/CD pipelines to streamline code release processes.

Conducted manual, penetration, and automated testing to validate system components and enhance application reliability.

Baker Hughes, Houston, Texas (onsite)

Role: Business/System Architect (Certified) -- Feb 2020 – Jun 2023

Responsibilities:

Collaborated with stakeholders from Mastercard, Visa, and internal business units to gather and analyze requirements for claims applications and system enhancements.

Translated user stories, bugs, and business requirements into functional specifications using Agile methodologies. Assisted Product Owners and Project Managers with backlog prioritization based on business value, urgency, and dependencies.

Facilitated stakeholder engagement through workshops, interviews, and surveys to elicit pain points and define business goals. Created BRDs and Gantt charts for project planning and timeline visualization.

Supported full project lifecycle, including documentation, requirements validation, testing, and post-implementation support, ensuring high-quality, on-time delivery.

Experienced in the Pega Direct Capture of Objectives (DCO) process for aligning business goals with system functionality.

Collaborated with developers and QA teams in sprint planning, user story refinement, and test case reviews. Performed comprehensive unit and system testing.

Designed user interfaces and process flows within Pega (Flows, Flow Actions, Harness, Section rules), and supported business rule testing in each sprint cycle.

Delivered data integration and reporting capabilities through SOAP and REST APIs, integrating with Mastercard and Visa systems.

Conducted detailed gap analysis and proposed improvements for retirement and 401(k) workflows, ensuring regulatory compliance and seamless system integration.

Led documentation efforts for retirement plan features, working closely with SMEs to streamline business processes and automate legacy tasks in Pega.

Performed root cause analysis using Pega tools (Clipboard, Tracer, PAL, Live UI), contributing to performance optimization and issue resolution.

Applied Pega data management tools including Data Pages, Transforms, and Decision Rules; created decision tables and declarative rules to support dynamic logic.

Oversaw offshore teams, delivered training sessions, and mentored junior analysts and developers, improving team productivity and domain expertise.

Baker Hughes, Houston, Texas (onsite)

Role: Hyperion (Oracle Finance)– Product Owner / Business Analyst -- May 2012 – Feb 2022

Responsibilities:

Developed and managed Hyperion Finance reports and BI dashboards (actual, budget planning), ensuring alignment with evolving MDR hierarchy and business requirements for Baker Hughes Finance Executives.

Provided comprehensive global customer support to clients in for Baker Hughes' Oracle finance applications, resolving issues through ticketing systems and direct communication. Prioritized issue resolution, work requests, and tasks to enhance overall workflow efficiency.

Updated Financial Reporting (FR) reports in Workspace for monthly MDRs, facilitating uninterrupted production and tested and validated for any issue.

Authored technical documentation and user guides to address common issues and supported rigorous user acceptance (UAT) for Hyperion Finance application upgrades in QA and prod environment.

Maintained Information Reports (IR) and published batches for monthly financial closures, in sync with the Governance team.

Collaborated with Finance Controllership to gather monthly requirements and resolve reporting issues through one-on-one meetings.

Conducted thorough validations of financial and memo accounts to ensure data consistency across all Hyperion applications, reporting to controllership.

Implemented automated scripts for dynamic updates of master data from SAP, encompassing organizational elements such as profit centers and general ledger accounts.

Automated file delivery and compliance workflows using secure SFTP/EDI in the oil & gas industry for vendor payments and inventory management.

Tested and validated data scripts and automations in DRM environments, ensuring data integrity.

Regularly updated and disseminated DRM hierarchies on SharePoint to meet business needs for financial closure and metadata management.

DADE ISD, Miami, FL

Consultant SAP BI -- Mar 2010 – Feb 2012

Responsibilities:

Spearheaded SAP BI project implementation for FI, CO, and MM reporting, developing necessary InfoProviders to meet FICO and MM reporting standards.

Managed business content installation and activation on R/3 and BW systems, and crafted data models for COPA, Purchasing, and Budget data.

Enhanced both master and transaction data extractors and created generic data sources, while also developing MultiProviders to optimize the reporting infrastructure.

Designed OLAP Universes, generated multiple WEBI reports, and conducted performance tuning using tools like ST03N, RSRT, and RSRV, improving query efficiency.

Crestron Electronics, FL

Consultant SAP BI -- Aug 2008 – Feb 2010

In the role of SAP NW 2004s BI consultant at Crestron Electronics, implemented CRM/BI projects for RMA, Repair Orders, Complaints, and SD modules, and developed data models for Sales, Billing, Deliveries, and CRM.

Enhanced BI content and standard extractors to fulfill bespoke reporting needs and crafted complex report definitions for enterprise portal roles and directories

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