Administrative Assistant Senior
Resume:
Southfield, MI *****
Cell: 248-***-****
******.***********@*****.***
Ashlee M. Edwards
Objective
To obtain a position where I can use my education, experience and natural professionalism for career growth and development.
Experience
4/2022-Present Buckles & Buckles, P.L.C. Beverly Hills, MI
Senior Administrative Assistant
Facilitating Court calls to obtain judgments & other documents
Creating & building relationships with Civil division department
Managing Wage/Bank/Tax Garnishment disclosures
Tracking, entering and processing the disclosures
Reviewing Payment Letters
Processing & scanning payments
Processing Judgments
Scanning & Convoking for filing
Administrating Property Checks
Using TLO website to run information checks on debtors
Managing Vendor Report Updates
Using Excel to create spreadsheets w/reporting data of company’s progress
10/2018-4/2020 Fiat Chrysler Automotive Auburn Hills, MI
Quality Test Vehicle Facilitator
Vehicle Shipping
Shipper in system
Vehicle movement to shipping lot
Vehicle key delivery to Vehicle Services
Vehicle Fleet Tracking
Tracking End of Test reporting for turn in
Determining test fleet turn in extensions
Facilitating Test Fleet Silent Report Meeting
Vehicle Transfer to Supplier in Auburn Hills
Moving vehicles to/from Supplier
Vehicle Receiving/Prep
Tracking vehicles through vehicle integration/coordinator
Finding and picking up keys
New vehicle prep (removing plastic covers, etc.)
Vehicle Test Prep
Hoist review setup (securing hoist, setting up vehicle, tracking sign-off support from BICEEP teams)
Retrofit scheduling (mechanic work orders, part tracking, etc.)
PGTIS Test Status Code Updating
Software Integrity Tracking
Tracking and updating software in fleet
08/2017-10/2018 Nissan Technical Center North America Farmington Hills, MI
Engineering Fleet Management Analyst
Accountable for distribution, tracking & management of all keys & license plates per approved test event schedules.
Scheduling approved tests for assets.
Accountable for vehicle inventory tracking of vehicle location, condition, & recording/reporting updates, including key & plate follow up in a timely manner.
Process new vehicle receipt & check-in.
Process incoming/outgoing rental assets with respect to critical timing.
Responsible for organization of legal documentation.
Coordinate repairs on damaged assets.
Schedule camouflage installation and ensuring proper confidentiality of test assets.
Prioritize & delegate workload to ensure overall department productivity.
Facilitate with execution of annual M-Plate audit & renewal process.
Facilitate with execution of bi-annual physical audit of test assets.
Initiate, validate, & upload scrap packets on scrapped assets; accountable for record retention.
Communicating with fellow Nissan engineers at varying organizational levels.
Process vehicle disposition/disposal (scrap, remarketing, donation, reassignments) including coordinating with vendors for pick up & delivery.
12/2016-08/2017 Consumers Energy Royal Oak, MI
Resource Scheduler
Create a relationship with Peers, Supervisors, Crews and Field/Planner/Design teams built on trust and respect.
Effectively collaborate with the field leader team and crews, so that customer requested work, compliance/regulatory work, emergent work and system reliability/integrity work can be resolved effectively.
Perform 4-5 field visits monthly to headquarters to discuss and review work for crews.
Perform 2-4 field visits to work sites inside designated headquarters with a Field Leader to survey work.
Building a comprehensive schedule from T-4 to T-2 timeframe for Gas Distribution department.
Utilizing Excel to create Route sheets showing specific locations and what type of work that our crews need to visit to for completion.
Ensuring all work is construction-ready and workload is balanced w/available capacity.
Collaborate with department administrative & Work schedulers for delegating what work should be pulled for contacting MISS DIG services as well as getting the work packets prepared for hand off to Field Leaders.
Collaborate with department administrative & Work schedulers for contacting municipalities for clearance of jobs and paperwork.
Create a customer-focused environment by effectively balancing business decisions and customer’s expectations.
Responsibly manage a customer satisfaction budget while making decisions that improve the customer’s perception of the brand.
Facilitate and lead presentation meetings to discuss T-2 agenda and clearly articulate key data and information to Field Leaders/Long Range Planner/Design teams.
10/2013-12/2016 Volkswagen Group of America Auburn Hills, MI
VW CARE Region Case Manager
Created a relationship with peers, leaders, field teams and dealers built on trust and respect.
Phone, email or face-to-face discussions about customer’s financial request.
Effectively collaborate with the field team and dealers, so that customer opportunities can be resolved effectively.
Obtained, reviewed, and researched Service Order records to negotiate monetary assistance on behalf of the brand.
Reviewed and discussed vehicle history with Service Manager, Service Advisor, Quality Technical Manager, and/or Fixed Operation Manager.
Reviewed lemon law for specific States for reconciliation of vehicles.
Collaboration with our legal department for vehicle repurchase/buyback/trade assist.
Independently & efficiently manage a caseload.
Time management and multi-tasking an average of 35-40 cases daily.
Close rate average for cases being open under 15 days.
Resolve customer opportunities in highly customized and creative ways.
Outside the box thinking of options to provide to the customer even if it doesn’t meet their exact request to provide good impression of the brand.
Create a customer-focused environment by effectively balancing business decisions and customer’s expectations.
Responsibly manage a customer satisfaction budget while making decisions that improve the customer’s perception of the brand.
Provide excellent Customer service to customers and leave them with a positive impression on the brand.
Coach and mentor advocates/newer RCMs, being an informal leader.
A member of the Volkswagen Care Culture Committee (2014-2016)
2014 Promotional Officer
2015 Social Media & Promotional Officer
2016 Treasurer Officer
08/2005-10/2013 Verizon Wireless Oakland County, MI
Retail Store Manager
Setting and executing monthly quotas.
Making store schedule.
Multi-store management with employee range between 15-20 people.
Inventory Management.
Training new and existing employees.
Facilitated daily one-on-one huddles.
Facilitated weekly meetings.
Payroll management.
Processing HR onboarding & exiting paperwork.
Store Keyholder
Ensure opening/closing paperwork and tasks are accurately completed.
Reconcile cash totals from Point of Sales system daily.
Efficient with the processes of store inventory tasks such as: receiving stock, push transfers, pending orders, status changes, ship outs, pricing and physical inventory.
Resolution of customer complaints resolved positively and effectively.
Maintaining a 50% and above Net Promoter score.
Monthly goals always met/exceeded like: High ATR, Total Access Rev/Contract, Total DTR, and DAPC.
Successfully been Advanced or Ultimate Data Certified 2008-2011
Successfully was Advanced Data Certified four quarters straight as a Customer Support Representative 2006-2007.
Participated in 2009 Midwest Mobility Leadership Program
Received certificates of completion for the following skill trainings: How to Be an Effective Manager, Team Leadership Building, Effective Presentations, How to Move from Conflict to Collaboration, and Learning Behavioral Styles.
Education
Skills
2002-2008 Eastern Michigan University Ypsilanti, MI
Studied major in Business Management.
Studied minor in Entrepreneurship Merchandising.
Bachelors Degree in Business Management
Expert proficiency in the following:
Microsoft Word, PowerPoint Presentation, Publisher, Excel, Outlook Email & Calendar, G Suite Office, SharePoint, Retail POS systems, CRM systems, Avaya phone systems, Basecamp, Citrix, SAP, Fieldglass, Kronos, and Social Media websites.
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