Social Media Customer Success

Versatile e-commerce and operations professional with deep hands-on experience across Amazon Seller

Central, Walmart Seller Center, and Shopify. Skilled in customer/client experience, and order management through platforms like ShipStation and Asana. Strong understanding of the customer journey and fulfillment processes, with a history of improving workflows, reducing escalations, and enhancing buyer satisfaction. Bilingual in Spanish and English, with a collaborative mindset and strong communication skills to support internal teams and external partners.

Workflow Optimization

Project Coordination

Native Spanish Speaker

B2B Client Management

Asana Proficiency

Cross Departamental Collaboration

Data Tracking & Reporting

Amazon, Walmart Seller Centers

Shopify, ShipStation

AT&T Telecommunications

Dolphin Discovery

Integrated Solutions Specialist

Marketing and Client Success Specialist

Developed customer success plans and supported implementation to meet business goals, focusing on client retention and onboarding optimization.

Used problem-solving and communication skills to identify customer pain points and align internal resources for resolution.

Built strong client relationships by offering tailored solutions and proactive account support in a dynamic, high-growth environment.

Led account management and campaign execution for travel agency partners, improving retention through personalized communication and support.

Collaborated with marketing to launch email and social media initiatives, resulting in a 30% increase in repeat client bookings.

Analyzed customer data to uncover trends and provided insights that informed strategy across sales and marketing teams.

PurLife Brands

Customer Experience Associate

Managed daily order processing and fulfillment using ShipStation, Amazon Seller Central, and Walmart Seller Center, ensuring timely and accurate deliveries. Collaborated cross-functionally with Sales, Fulfillment, and Social Media teams to streamline operations, resolve customer issues, and improve the end-to-end customer experience. Used Asana to track tasks, manage support workflows, and communicate cross-departmental updates, enhancing team accountability and project transparency. Aug 2022 - Jun 2024

Dec 2020 - Aug 2022

Mar 2015 - Jul 2018

SUMMARY

858-***-**** · ****************@*****.***

San Diego, California

Lynda Michelle Madueño

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Omnilux LED

Customer Service Lead

Oversaw daily operations and escalations across support channels (email, chat, phone), ensuring timely resolution of chargebacks, refunds, and warranties. Collaborated with leadership to streamline workflows, monitor ticket queues, and mentor team members for improved performance and efficiency.

Maintained product expertise to identify root causes and resolve technical issues, ensuring consistent customer satisfaction and process improvement.

Jun 2024 - July 2025

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