Technical Support Microsoft Office

VANESALIZ “NES” RODRIGUEZ

• 857-***-**** • 857-***-**** ******************@*****.***

Objective

To obtain a career in which, I can utilize the skills and experiences that I have attained through attending

training schools and programs.

SKILLS

Bilingual (English/Spanish

Familiar with Hardware Maintenance and Repair. Certified in Web design,Motherboards CPUs, RAM, Hard

Drives and Peripheral devices.

Installation, Setup and Configuration: Computer Systems, software, and networks.

Technical Knowledge, Manual Dexterity, Troubleshooting: Hardware, software diagnostic tools.

Upgrades, Preventative Maintenance, Technical Support and Detail Documentation, troubleshooting and

repairing, wiring and fixture repairs, wiring installations, repairing and or assembling of PCB boards. IPC and

J-STD certified as well as CET certified. Advanced Manufacturing Foundational Skills certified,

Intermediate skills in Microsoft Office, also Microsoft office certified. (Word, PowerPoint, Excel, Outlook)

Software Proficiency, Great Critical Thinking Skills, Attention to Detail, Excellent Communication,

Blue print, Schematic, and Bom reading, blueprint interpretation. Repair work, organizing and multitasking,

cleaning and sanitizing. Light Carpentry skills, Scheduled maintenance, drywall repair and installation, time

management, tile installation, door installation, metal framing, stairwell and deck framing and set up, heavy

lifting, properly trained how to carry sheetrock, flexible and adaptable, team leadership, valid driver's license.

Safety protocols, teamwork and collaboration, effective communication, safety management, insulation

installation, safety procedures, Hazardous materials handling, hand and power tool proficiency, laser tool

proficiency, carpentry mathematics, light painting skills, OSHA 10 General Industry and Health and OSHA 10

Construction Certified, facilities and grounds maintenance, general plumbing, flooring repairs, always willing to

learn, problem-solving, work order completion.

EXPERIENCE

Dunkin Donuts

Shift Leader February 2024-August 2024

● Responsible for replenishment, food service, and other employees completing and training them to know their

responsibilities and tasks.

● Responsible for working shifts that other employees may call out of.

● Work closely with the store Manager in finding solutions to problems at the store, training and machine

cleaning.

● Responsible for store count, draw count and closing the store at night and preparing the food and store for the

day shift.

Maintenance Worker

Commonwealth of Massachusetts of Framingham June 2022-February 2024

● Responsible for building demolition, building restoration, ceiling restoration, both inside and exterior painting,

frame work, tile placement, tile removal, floor restoration, floor placement, foundation placement, trash

removal and exposal, ladder usage, teamwork and communication, tool usage such as power drills, saws, nail

guns, spray guns, rulers, knowledge of measurements and blueprint readings., ext.

Manufacturing Engineering Technician

Tel Nexx January 2017-June 2022

● Investigated customer complaints regarding quality control issues and proposed solutions for improvement.

● Trained other personnel in proper operation procedures for manufacturing equipment.

● Drafted reports summarizing findings from experiments conducted on prototype designs.

Manufacturing Machinery Technician

VICOR Andover, MA February 2008-December 2016

● Responsible for hardware maintenance and repair, Installation and setup, Troubleshooting, Upgrades,

● Preventative Maintenance, Technical Support, Documentation, Testing and Documentation of tested products.

● Identified and diagnosed malfunctioning electronic components, systems and equipment.

● Performed regular maintenance on machinery and equipment, such as lubrication, cleaning and replacing worn

parts.

Customer Service Representative

Valentine and Kabartes Lawrence, MA June 1998-January 2008

● Provided excellent customer service to resolve customer complaints in a timely manner.

● Take customer complaints in a timely manner.

● Help customers resolve their accounts.

EDUCATION

Building Pathways Pre-Apprenticeship OSHA Outreach, Advanced Manufacturing

Program/Boston, MA (October 2024)– Career Foundational Skills, IPC, and J-STD (June 2014)

readiness and occupational skills training, including:

OSHA 10 Certification, Hands-on training during visits

to union apprenticeship training centers, Volunteer

Icater/Boston, MA

work on a Habitat for Humanity project, Construction Intensive Culinary Training/Internship

math, Classroom instruction in Labor History, Servsafe certification

Blueprint Reading, Green Construction and more 700 hours of hands on kitchen experience

Benjamin Franklin Technical Institute/Boston,

MA

Computer Web Design (Computer Coding) (February

2024)

NECC/Haverhill, MA

Certified in Electronics Computer Technology,

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