Customer Service Representative
Resume:
Lorena Martinez
Skills Profile
• Ability to operate Copier/Fax machine
• Knowledge of and experience with corporate mailroom procedures
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver message promptly
• Good customer-relations background
• Bilingual (Spanish and English)
Employment History
Broadtech Inc 2004-2006
Carrollton, TX
Customer Service Representative
• Answer calls from clients regarding repair of cells phones
• Help them when they were having problems with their cell phone
• Answer calls, take messages, and transfer calls to representative
Amerisource Bergen 2006-2010
Carrollton, TX
Customer Service Representative
• Answer Incoming calls regarding question that the client had
• Call clients make sure that they were satisfied with our job
• Made sure that when client call we had what they need
Concentra Health Services 2010-2013
Addison, TX
Customer Service Representative/Data Entry Clerk
• Handle 80+ inbound calls daily
• Transfer calls to representatives
• File client info
• Enter all data entry that was needed to be enter
Ceva Logistics 2013-2016
DFW Airport TX
Customer Service Representative/Team Lead
• Took 80-90 inbound calls and placed outbound calls for follow-up
• Handle all maintenance and issues with the JCPenny account
• Receive inbound calls, placed orders,
• Perform payroll duties and various clerical duties involving paperwork with JCPenny account
• Trained, coached, and led 20 representatives
Homelandhealthcare 2016-2018
Allen TX
Customer Service Representative/Team Lead
• Took 95-100 inbound calls and placed outbound calls for follow-up
• Handle all issues of unpaid bills and resolved any issues with the account, took payments, updated member info in system
• Perform payroll duties and various clerical duties involving paperwork with Homelandhealthcare account
• Trained, coached, and led 20 representatives
Regus Addison TX 2019-2020
Customer Service/ Sales Department
• Would make inbound calls and outbound calls to take payments or if client had any questions regarding billing or rental on office. Took 50 to 75 inbound and made 100 outbound calls per day.
• Sales I would go into google, Facebook, instagram and chrome to advertise the company rental offices. Regus is a company that rents spaces, day offices etc.
Education
Diploma Lynden High School
Lynden Washington State
221 North Park Street San Angelo TX 76901
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