Account Manager Business Development

OFOBIKE OGECHUKWU JOAN

joanoge**gmail.com

No * Oyindamola, Park View Estate, Lagos, 101263

SUMMARY

I am an organized and client-focused Account Manager with a talent for building strong, long-lasting relationships. I am also a dedicated Sales and Marketing professional with a strong ability to build trust and connect with people. I enjoy finding creative ways to promote products, attract new customers, and grow business opportunities. I have over 4 years of experience in cold calling. I also enjoy working closely with clients to understand their needs, solve problems, and ensure they receive the best value from our products and services. Skills

● Client relationship management

● Active listening and empathy

● Problem-solving

● Customer service

● Time and project management

● CRM Software (Zoho, Salesforce, Hubspot)

● Strong communication

● Negotiation and closing deals

● Lead generation

● B2B and B2C

● Business development

Experience

Business Development Representative

XPO Logistics, UK (Remote) - March 2023- June 2025

● I developed and identified new affiliates

● I increased the company’s business and profitability by maintaining and establishing healthy liaisons with existing and potential clients, which resulted in 70% client retention

2

● I consistently conducted market research and competitive analysis to identify new business opportunities, which resulted in staying ahead of industry trends.

Account Manager

Donga Company, Canada (Remote) - February 2020- February 2023

● I resolved clients' concerns promptly, maintaining high service standards and contributing to a 98% contract renewal rate

● I gathered client feedback and presented insights to senior management, leading to product improvements and higher customer loyalty

● I managed a portfolio of 20+ client accounts, achieving an 80% retention rate through proactive relationship building and issue resolution

● I developed account strategies that aligned with client goals, resulting in long-term partnerships and repeat business.

Higher Education

Project Management certificate

Professional Diploma in Business Administration,

MSc degree in Chemistry

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