Network Systems Technical Support
Resume:
Ndangoh Joseph Tegwi
ATLANTA, GA *****
Josephtegwindangoh1@g
mail.com
PROFESSIONAL
SUMMARY
Experienced and goal-oriented, highly motivated IT professional with passion for driving process improvement. Always ensuring efficient network operation to prevent user and website outages. Able to assist in the initial analysis, design, planning, and coodination of LAN and WAN network systems. Cisco Certified Network Associate with extensive background in network routing and switching. Expert in the installation and configuration of local and wide area networks. Able to build, maintain, and monitor secured network systems. Excellent leader, with good motivational, strong analytical, problem-solving, team building, and interpersonal communication skills.
WORK HISTORY
TSA-TRANSPORT SECURITY ADMINISTRATION 06/2024 to present LYNEER Staffing Solutions Rock Hill, SC
• Performing security checks for mails going onto the plane
• Monitor the process of processing and packaging the mail into boxes and loading for the airport
• Making sure outsiders don't come into the processing and loading environment
• Monitor to avoid mail loss and damage during processing and packaging
• Maintaining proficiency in operating various screening devices and technology.
• Adhering to established TSA guidelines and Standard Operating Procedures (SOPs)
• Recognizing potential threats or prohibited items based on visual cues and utilizing trained observation skills
• Working effectively with fellow TSA officers to maintain a smooth and secure checkpoint flow
TECHNICAL SUPPORT SPECIALIST 12/2022 to 5/2024
SPECTRUM Charlotte, NC
• Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.
• Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.
• Test hardware and facilitate continuous improvement with team.
• Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
• Utilize helpdesk portal and escalate service issues to the proper channel.
• Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.
• Monitor progress to check if changes yield desirable results.
• Install, upgrade, and support:
• Connect base IT infrastructure tools and systems.
• Monitor and react to support requests from Connect base team members.
• Diagnose and resolve basic to intermediate IT support issues.
• Manage user accounts (onboarding, offboarding, etc.)
• Perform system access audits to ensure least privileged access.
• Ensure timely escalation of unresolved issues to the next level of support.
• Collaborate with outsourced partners to address and resolve more complex IT issues, including tracking issues through resolution.
• Provide status updates throughout the investigation and resolution process.
• Monitor IT usage logs for security purposes, addressing all alerts in a timely fashion.
IT FIELD MANAGER/COACH 04/2007 to 11/2022
POLYTECHNIC YAOUNDE
• Coach/teach domains in network security, broad band network, access networks, optical fiber systems, wireless networks, and transmission and switching systems.
• Manage information technology and computer systems.
• Plan, organize, control, and evaluate IT and electronic data operations.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structure.
• Handle annual budget and ensure cost effectiveness. TECHNICAL SERVICE MANAGER 12/1998 to 1/2006
CAMTEL YAOUNDE
• Analyzing existing IT systems and providing improved solutions.
• Establishing the resources required for projects and presenting findings to upper management.
• Collaborating with technical staff to create strategic plans to deliver services.
• Analyzing clients’ issues and developing plans to mitigate them.
• Scheduling upgrades and replacements of software and hardware.
• Overseeing the acquisition of new technology.
• Keeping abreast of developments in the technological and management sectors.
• Attending workshops and scheduling refresher courses as required.
• Analyzes software and hardware needs for the organization.
• Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
• Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.
• Performs other duties as assigned.
REDEPLOYMENT ENGINEER 01/1980 to 12/1994
POST &TELECOMMUNICATION YAOUNDE
• Work with the Deployment Architect, Team Leaders, and Software Engineers to develop hosting infrastructure and services for internet-facing software.
• Deploy software and related updates for production, testing and development.
• Promptly resolve any hosting or deployment related issues in production services.
• Design, develop and modify automated deployment, monitoring, backup, and recovery systems.
• Ensure the integrity and consistency of backup services.
• Periodically test disaster recovery processes.
• Develop and run load and automated testing of online services.
• In conjunction with the Deployment Architect, manage accounts and billing for hosting and related services.
• Develop automated build systems for internet-facing services.
• Create and maintain private clouds and locally hosted environments to support software development and testing.
• Produce overview and workflow documents relating to online infrastructure.
• Help the software testing and documentation/education teams as required. GENERAL SKILLS
SKILLS
• Verbal and written communication
• Conflict resolution/Problem solving.
• Team Building
TELECOMMUNICATIONS NETWORKS/NETWORKING
• Land microwave link, planning
• Satellite link planning (GSO, MEO, LEO)
• VSAT
• Network security
• Wireless and Cellular Networks
• Optical Fiber system design and implementation (OTN, DWDM, PON, GPON)
• VOIP
• Access Networks
• Antenna and Propagation
• Routing/Switching (TCP/IP, Cisco IOS, Layer 2and 3 switching, cisco controller, Aps, Cisco wireless, Cisco VPN, LAN, WLAN (802.11 A, B, C)
• Protocols (RIP, OSPF, EIGRP, CRE, HSRP, GLBP, IPsec, SSL, AAA, SNMP, Qos classes)
• Network Management practices (content filtering, load balancing) SCADA SKILLS
• SCADA Systems
• Components of SCADA system
• Data collection (Analog, Discreet, digital)
• Micro controllers in SCADA systems
• SCADA and sensors, transducers, Actuators
• SCADA telecommunications links (copper pair, optical fibers, microwave
(land and satellite))
• Telemetry/command in SCADA systems
• SCADA protocols
• Data analysis in SCADA
• Data distribution in SCADA
SANs (storage area networks) in SCADA
TOOLS
Cisco Packet Tracer
Microsoft 365
EDUCATION
Bachelor of Science Telecommunication systems & Networks 1980 National Institute of Telecommunication Yaoundé
CERTIFICATIONS
Cisco Certified Networking Associate (CCNA)
.
Contact this candidate