Call Center Front Desk

BOJANA HERCEGOVAC

**** * **** **** **

Glendale, AZ 85310

******************@*****.*** 602-***-****

Professional Summary

Enthusiastic and customer-oriented individual seeking a position in a retail setting. Brings over 11 years of experience delivering excellent service in person and over the phone. Skilled in communication, problem-solving, and maintaining a positive attitude in fast-paced environments. Committed to creating a welcoming experience for every customer.

Core Skills

- In-Person & Phone Customer Service

- Front Desk & Call Center Support

- Data Entry & Documentation

- Problem Solving & Conflict Resolution

- Microsoft Office (Word, Excel, Outlook)

- Teamwork & Time Management

- Bilingual: English / Serbian

Work Experience

Customer Support Specialist

Shield Health Solutions – Remote

2021 – Present

- Assist patients with service and coverage questions over phone and email

- Research and verify information in company systems

- Collaborate with team to solve issues quickly and clearly

- Maintain accurate documentation of all interactions

Client Services Representative

Avella Specialty Pharmacy – Phoenix, AZ

2016 – 2020

- Helped patients and walk-in clients with prescription questions and refills

- Answered calls, followed up on appointments, and coordinated shipments

- Explained processes and assisted with paperwork

- Supported team with front desk duties and system updates

Call Center Associate

CVS Caremark – Phoenix, AZ

2012 – 2016

- Provided support to customers and doctors by phone and fax

- Processed prescription requests and tracked approvals

- Maintained confidentiality and followed company procedures

- Assisted with training and helped improve customer call processes

Part-Time Sales Associate

Carter Store – Phoenix, AZ

March 2009 – December 2010

- Assisted customers with personal requests and product selection

- Operated the cash register and handled transactions accurately

- Provided exceptional, friendly service to all shoppers

- Collaborated with team members to achieve daily store goals

- Maintained a clean and organized sales floor

- Ensured merchandise was well-stocked and displays were properly arranged

Education & Certifications

- Some College – Arizona State University, Phoenix, AZ

- Certified Pharmacy Technician – Arizona State Board of Pharmacy

Languages

- English

- Serbian

Contact this candidate