Customer Service
Resume:
Gregory Greene Jr
New Haven, CT *****
*******.********@*****.***
Professional Summary
Hard-working professional with 10+ years of experience and a proven knowledge of customer service and. Aiming to leverage my skills to successfully fill the role at your company. Willing to relocate: Anywhere
Work Experience
Tech Agent
Marketsource-Orange, CT
September 2024 to February 2025
• Specialized in the electronics department in designated target stores
• Wireless help with prepaid devices such as consumer wireless, boost mobile, AT&T prepaid and Verizon prepaid
• Cash management as I properly scan and cash out any cellular accessories, Video game consoles and equipment, TVs, laptops and computers accessories on a daily basis
• Customers service was a daily routine in my shift even if the customer needed help in a different department I’ll guide them to the best of my abilities or point them to a team member that can better assist the customer
EVS Associate
Yale New Haven Health-New Haven, CT
April 2022 to March 2024
• Daily routine cleaning of rooms on the unit assigned which requires proper cleaning of high touch points and surfaces, dusking frequently, sweeping and mopping to make sure the patient or visitors feels clean and comfortable during the visit
• Trash removal and spot cleaning hallways and high volume walking areas daily during the duration of a 8 hour shift
• Medical waste disposal and sharpe container replacement which requires special training to properly remove bodily fluids and waste from the floor and dispose in a heavy duty bag and container and place in a special room for disposal
• Customer Service on a daily I interact with visitors assisting them with directions and sometimes just a welcoming conversation to ease the visit
BARISTA Barista
STARBUCKS-New Haven, CT
June 2021 to January 2022
• Trained 10+ new baristas in Starbucks workflow procedures, espresso and coffee brewing equipment, and drink preparation
• Clean or sanitize work areas, utensils, or equipment.
• Receive and process customer payments.
• Set up or restock product displays.
• Demonstrate the use of retail equipment, such as espresso machines. Security Officer
PSC-Milford, CT
July 2019 to January 2020
• Patrolled and monitored the premises to detect any irregularities, which included suspicious behavior or security breaches.
• Assisted during emergencies, and ensured there was minimal injury to people and damage to property.
• Removed or restrained anyone who threatened the safety of patrons or disturbs the environment.
• Completed daily incident reports and provided suggestions for improved security practices.
• Ensured no unauthorized entry into restricted areas.
• Answered shopper queries and provided directions and assistance as needed. Sales Associate
FRONTIER COMMUNICATIONS-New Haven, CT
February 2019 to June 2019
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Keep records of customer interactions, process customer accounts, and file documents
• Resolve customer complaints via phone, email, mail, or social media
• Assisted over 50+ customers daily by phone and chat. De-escalated any consumer threatening to cancel or switch services by recommending new service bundles Team Member
CINEMARK-North Haven, CT
July 2018 to February 2019
• Resolve customer conflicts with guidance from supervisor.
• Follow proper cash handling procedures and reconcile daily transactions
• Answer customers' questions, and provide information on procedures or policies.
• Sell movie tickets and other concession items to customers. Customer Service Associate
STOP AND SHOP SUPERMARKET-New Haven, CT
May 2014 to June 2018
• Responded to customer needs, providing product information, aisle locations, back stock checks, and price verifications for over 50+ customers daily.
• Managed the flow of merchandise which included organizing back stock areas, preparing products for stocking shelves, and rotating it through by date. New Haven CT, 06515 +1-475-***-**** *******.********@*****.***
• Build special sales displays and maintain existing shelves.
• Maintained cleanliness, organization, and functionality of stocked shelves back warehouse and loading dock.
Security Officer
SECURITAS SECURITY SERVICES USA, INC-New Haven, CT December 2015 to January 2017
• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Maintained reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Answered telephone calls to take messages, answer questions, and provide information during non- business hours or when switchboard is closed.
• Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Education
James Hillhouse High School-New Haven, CT
January 2015
Skills
• Manufacturing
• Time management
• Customer Service
• Guest services
• Barista Experience
• Sales
• POS
• iOS
• Coffee Experience
• Cash register
• Security
• Marketing
• Retail sales
• Software troubleshooting
• Retail math
• Leadership
• Upselling
• Food Service
• Cash handling
• Stocking
• Basic math
• Merchandising
• Computer skills
• Conflict management
• Supervising experience
• Typing
• Phone etiquette
• Front desk
• Organizational skills
• Communication skills
• Barista experience
• Wireless sales
• Conflict Management
• Cash Handling
• Customer service
Certifications and Licenses
Driver's License
AED Certification
First Aid Certification
Guard Card
CPR Certification
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