Lakisha benjamin
Patient Billing Representative Patient Care Coordinator
Medical Call Center Specialist
Summary
Detail-oriented professional with extensive experience as a Patient Billing Representative, adept at managing sensitive patient information while ensuring compliance with HIPAA guidelines. Recognized for enhancing patient understanding of billing processes, which significantly improved patient satisfaction rates. Proven success in reducing billing errors through diligent monitoring and quality assurance practices. Passionate about utilizing conflict resolution and emotional intelligence skills to foster a supportive environment for patients. Professional with solid background in patient billing and healthcare administration. Adept at managing billing processes, ensuring accuracy, and navigating complex insurance claims. Strong focus on collaboration, adaptability, and delivering results in dynamic environment. Known for reliability, effective communication, and problem-solving skills.
Patient Billing Representative
Trinidad Healthcare
Aug 2018 - Present
Experience
Processed patient billing information accurately, ensuring compliance with healthcare regulations and standards. Supported patients' understanding of their bills by clarifying complex financial matters and explaining charges in a compassionate manner. Coordinated communication between patients and company representatives, facilitating effective resolution of issues with billing processes. Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies. Assisted patients in understanding their insurance benefits, helping them make informed decisions about their healthcare expenses.
Patient Care Coordinator
In Home Healthcare
Jan 2019 - Dec 2019
Developed and maintained patient scheduling systems to optimize appointment availability and reduce wait times. Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times. Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic. Medical Call Center Specialist
Memorial Hermann
Apr 2014 - Jun 2016
Managed a high volume of inbound calls, ensuring prompt responses and adherence to quality standards. Trained new team members on call center protocols and customer service best practices. Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records. Fostered a culture of teamwork, Contact Info
*****************@*****.***
Florence Alabama 35630
Workflow
Optimization
Skills
Quality Assurance
Conflict Resolution
Problem-Solving
Documentation
Skills
Emotional
Intelligence
Team Collaboration
Data Entry
Billing Accuracy
Multi-tasking
Empathy
Attention to Detail
Time Management
Claims Processing
Customer Service
Patient
Communication
Patient Account
Management
Appointment
Scheduling
accountability, and continuous learning among the Patient Care Coordination team. Managed time effectively, prioritizing urgent matters and resolving issues without compromising quality of service provided. Collaborated with cross-functional teams such as billing departments or nursing staff to address complex patient concerns effectively. Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns. Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals. Basic studies - High School Diploma
Colbert County High School
2003 - 2007 Leighton, United States
Education
Inbound and
Outbound Calling
Healthcare
Management
Prior Authorization
Process
Insurance
Verification
Typing Proficiency
Clerical Duties
Call Center
Experience
HIPAA Compliance
Knowledge