Supply Chain Program Manager

Tracy Willsher

Program Manager

203-***-**** *************@*****.***

Shelton, CT

• Over 10 years leading operations and vendor management initiatives, realizing a 12% annual cost saving through strategic program management.

• Directed multimillion-dollar projects, integrating lean methodologies to optimize warehouse logistics and facility improvements.

• Expert in coordinating cross-functional teams to enhance supply chain operations using advanced project management tools and MS Office tools. WORK EXPERIENCE

Jones Lang LaSalle (JLL) – Amazon Account North Haven, CT Facility Planner (Project Manager Facilities, Supply Chain & Vendor Operations) Jul 2021 - Present

• Direct facility operations with 100% safety compliance, streamlining service delivery.

• Coordinate multimillion-dollar maintenance projects and optimization of vendor relationships, attaining a 95% on-time completion rate.

• Served as escalation point for vendor issues, reducing response times and boosting customer satisfaction.

• Diagnose operational inefficiencies and executed cost reduction strategies that saved 12% annually.

• Leverage data analytics and KPI tracking to refine workflows, enhancing policy and planning adherence by 16%.

• Develop integrated program roadmaps aligning cross-functional initiatives with Amazon Global RME helping to align overall operations strategies.

• Analyze vendor spend and performance data.

• Monitor contract adherence and enforce service level agreements.

• Lead Vendor lifecycle management, including renewals, amendments and new contracts.

• Oversee and track enterprise-level projects using Asana, leveraging AWS for centralized data management, and manage the RFQ and BPO process to enable timely, cost- effective vendor engagement and full visibility for executive stakeholders across all departments.

Amazon Fulfillment Center

North Haven, CT

Quality Assurance Analyst

Aug 2020 - Present

• Executed 150+ training sessions that increased audit scores by 20%.

• Engineered process improvements that reduced ticket resolution time by 30%, ensuring continuous operations.

• Oversaw high-priority projects to ensure compliance and minimize service disruptions.

• Enhanced vendor management through real-time KPI tracking to boost operational performance.

• Implemented agile methodologies to streamline project cycles and improve team collaboration.

Thyssenkrupp Wallingford, CT

Account Manager / Sales

Sep 2019 - Jun 2020

• Processed $1.2M in annual orders with 98% accuracy.

• Cultivated client relationships to increase regional sales by 10%.

• Implemented sales process cost reductions, cutting overhead by 5%.

• Streamlined cross-functional coordination to enhance program execution across departments.

Airgas USA LLC. Stratford, CT

Branch Manager (Operations & Logistics)

Nov 2015 - Sep 2019

• Managed branch operations generating $2.5M revenue with a 95% customer satisfaction rate.

• Led a team of 10+ to sustain 100% safety compliance over four years.

• Optimized inventory management to boost accuracy by 20% and accelerate order fulfillment.

• Refined workflow processes to align with key operational KPIs.

• Implemented lean 5S methodologies to further enhance warehouse operations Marcone Supply Hartford, CT

Branch Manager (Operations & Logistics)

Nov 2013 - Nov 2015

• Oversaw regional logistics, inventory control, and customer service for a high-volume OEM parts center.

• Directed a team of 3, sustaining a 100% safety compliance record.

• Enhanced branch operational procedures to ensure order fulfillment exceeded customer expectations and improved overall service efficiency across all customer accounts.

• Recognized with multiple awards for achieving top-tier sales performance during manufacturer sales events and maintaining high annual MSA enrollment.

• Expanded branch customer base and built the brand by fostering strong client relationships, driving increased sales and enhanced customer satisfaction. SKILLS

Project Management & Operations:

Project Management, Project Management, Operations Management, Vendor Management, Supply Chain, RFQ,RFP, Project Management, Planning Logistics & Warehouse:

Logistics, Warehouse Operations, Inventory Management, Order Fulfillment Process Improvement:

5S, Six Sigma, Continuous Improvement, Agile, OSHA – JHA, Auditing, Vendor Compliance Technical Proficiency: MS Office, MS Project, Excel, PowerPoint, Data Analytics, KPI Tracking, Asana, Smartsheet, Google Docs, AWS, Visio, Slack, CRM, QuickSite, Avetta, Coupa, EHS, Infor, SAP applications.

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