Customer Service Order Entry

Sybil Kelly

******************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals.

Experience

VULCAN MATERIALS COMPANY ORDER ENTRY/DISPATCHER JANUARY 2022 - PRESENT

·Review daily order entry for completeness and accuracy for each facility. Ensure the plant has the capability to meet customer needs in a timely manner. Make adjustments as necessary.

·Report immediately any delivery problems to service or sales representatives for quick resolution or mitigation.

·Receive customer orders and assist customers in identifying proper products needed for specific end uses. Accurately enter orders into the APEX system.

ACL DIRECT TRUCKING FRONT OFFICE ADMINISTOR SEPTEMBER 2020 – NOVEMBER 2021

·Scheduled loads for loads to be deliver.

·Connected with clients to schedule appointments for things to be delivered in a timely manner.

·Organized and sorted the daily incoming mail.

·Responded to all incoming emails.

CAPITAL BLUE CROSS CUSTOMER SERVICE REPRESENTIVE MARCH 2014 – NOVEMBER 2017

·Received incoming calls and directed the calls to correct departments.

·Updated customer information within database and saw that addresses, phone numbers and payment methods.

·Provided payment information to new customers and explained how the process worked through the system.

·Updated the unit and clinic department with any changes that may happen within the department.

Education

FARRELL AREA HIGH SCHOOL – HIGH SCHOOL DIPLOMA

Skills & Abilities

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·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Proficient in MS Office

·Data and Order Entry

·Customer Call Service

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