Food Safety Customer Support

Anouar El M'Kaddem

** *** **** ******, *** Al Jadide, Al Hoceima, Morocco

Phone: +212-**-**-**-*** WhatsApp: +212-*-**-**-**-** Email: ***************@*****.***

Date of birth : 09/07/1992

www.linkedin.com/in/elmkaddem-anouar-9a716b289

Objective

To secure a cook position in a dynamic, multicultural kitchen where I can apply my culinary skills, contribute to guest satisfaction, and grow professionally in the hospitality industry. Qualifications & Skills

- Hot & cold food preparation

- Buffet and à la carte service

- Grill, wok, pasta station experience

- POS operation and billing

- HACCP food safety & kitchen hygiene

- Inventory and stock management

- French: Fluent English: Intermediate German: B1 Arabic: Basic

- Teamwork, punctuality, creativity

- Basic Microsoft Office

Education

09/2012 – 06/2014

Hospitality & Tourism Institute, Al Hoceima, Morocco ISTH Diploma: Kitchen Technician

– 06/2014

Lycée El Badissi, Al Hoceima, Morocco

High School Diploma

Experience

01/2024 – 05/2024

Cook

Restaurant Les Sourettes, Casablanca, Morocco

mostelly breakfast. pasta, quesadilla, sandwich club,italian plate,burger. Prepared traditional and modern dishes while maintaining high kitchen hygiene standards. Executed station prep for daily operations and ensured food safety standards (HACCP) were followed. Collaborated with team members during rush periods to ensure timely service and dish quality.

12/2022 – 04/2023

Multi-Skilled Kitchen Agent

Boizee Restaurant dark kitchen saladebar, Rabat, Morocco Handled hot meal and salad preparation pasata and saladebar mode, managed inventory and stock, and performed administrative tasks including billing and staff schedules. Supported daily kitchen operations and ensured clean, organized workstation. Provided customer support at point-of-sale and helped manage food orders efficiently.

2023 and 2024

Buffet agent and Cook commis kitchen (Seasonal)

Radisson Blu Resort (5-star), Al Hoceima, Morocco

Worked at various buffet stations including grill, salad, pasta, and wok. Contributed to high-volume food service during international cuisine nights. Upheld guest satisfaction through clean presentation and fast-paced service.

Training & Certificates

01/2023 – 03/2023

Health & Safety Training – Radisson Blu Resort

Instructor: Mr. Toumi In partnership with UIR(university international rabat) Certificate issued after internal training covering food safety, hygiene, and kitchen injury prevention. 10/2021 – 02/2022

Automobile Diagnostics Certificate – Fes, Morocco

4-month certificate in vehicle diagnostics and mechanical maintenance, relevant for transferable skills in technical work.

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