Customer Service Data Entry
Resume:
CARLA A. ALLMAN
Randolph, NJ 07869
***********@*****.***
Personal Summary:
An Administrative professional with more than 30 years of diversified expertise
in sales support, administration, billing, customer service and data entry.
A hard-working, dedicated individual who takes initiative and is able to work independently with little
to no supervision. A several-time recipient of accomplishment awards and recommendation letters
from internal and external customers for exemplary work performance.
Professional Experience:
AT&T – Finance – Billing Integrity Contract Implementation Bedminster, NJ
Billing Operations Manager (Feb 2012 – Feb 2018)
*Interprets and analyzes service contracts for AT&T Business Network customers.
* Implements and determines discounts for custom contracts; supporting services: ABN, BVOIP,
ASE-NOD and CLOUD; some of which are extremely complex.
*Investigates and resolves BRF’s (billing issues).
AT&T -Information Technology - Worldwide Business Billing Operations Bedminster, NJ
Associate Manager (May 07 – Feb 2012)
* Conduct reviews of the invoices before inputting for processing.
*Profiling/setting up new accounts for clients.
* Managing of own accounts on a proactive basis for missing invoices, unapplied/misapplied payments and phone contact with vendors to correct such situations.
*Responsible for initiating questions to the vendors concerning the bills or responding to the vendors questions regarding payments or related matters in a timely manner.
*Daily phone contact with vendors/customers.
AIG Claims Services
Administrative Assistant (Contractor) - Risk Management Information Services
Parsippany, NJ (Sept 06 - May 07)
Provide administrative support to various areas within RMIS - responsibilities include:
*Filing of accounts (new and existing).
*Client email distribution research and maintenance.
*Assist in mass mailings of training materials for various regions.
*Creates, updates and maintains numerous Excel spreadsheets.
*Provide phone coverage for executive-level management.
*Management of calendar, filing, faxing and general office support.
*Processing of invoices.
*Updating of policies in database.
*Collecting and coding of weekly attendance/timesheets for department.
Diagnostica Stago, Inc.
Service Contract Administrator (Contractor) - Instrument Support Group, Parsippany, NJ
(Aug 05 - Feb 06)
*Reviewed service contract status to ensure completeness and accuracy.
*Compiled data for preparing estimates.
*Prepared contract solicitation materials.
*Responsible for typing, mailing out, copying and filing all service contracts in a timely fashion.
AT&T
Administrative Associate II - Network Provisioning Organization, Morristown, NJ
(May 2000 - June 2004)
*Supported the AT&T IP Dial Platform and IP Common Backbone with the
provisioning of all necessary communications facilities and services
required to perform its business.
*Validated proper accounting and payment processing of the company’s Leased Facility Telecommunications expenses.
*Issued internal AT&T customer service requests for T1’s, T3’s, Megacom,
Business Lines, Feature Group D, Alamo, Cyberpop and analog lines.
*Tracked and escalated all orders through to completion in conjunction
with the local access providers and with billing interface.
*Updated and maintained computerized facility ordering data bases and
facilities records system (FACTS) on a consistent basis.
*Reviewed computerized output reports such as overdue orders and rejected access
requests.
*Responded to inquiries from access service providers regarding request
for service.
* Communicated with access service providers regarding
ordering situations; i.e. problems, expedites and orders in jeopardy.
*Conducted various support functions, including typing, copying, filing,
ordering supplies, vendor payments and maintaining weekly schedule for
all associates.
*Identified and collected customer data to be billed, calculating
billing information and taxes, verifying bills and implementing
corrective procedures, calculating charges and credit and paying bills.
*Received several recognition awards for outstanding project performance.
Sales Representative - Global Customer Service Center - Morristown, NJ
(1998 - 2000)
*Coordinated sales, provisioning, and maintenance of International
Private Line Services.
*Acknowledged as a single-point-of-contact
between the external customers, account teams and the provisioning
centers.
*Negotiated critical, ready-for-service due dates on behalf
of the customers, and advocated on behalf of dedicated accounts such as
Emerson and Citicorp, to ensure successful installation and billing of
international circuits.
*Successfully resolved complex customer billing issues with national
accounts relating to all facets of billing.
*Displayed extensive knowledge of the following provisioning databases:
PTS (Provisioning Tracking System), and EsorWriter (Electronic Service
order).
*Communicated daily with external customers, Engineering, Technicians,
In-Country Service Managers and Account Executives concerning order
processing.
*Recognized as a subject matter expert for field sales for pricing
requests, provisioning process, and order requirements for
*International Private Line Services.
*Tracked the implementation of orders to completion while informing
account teams of progress.
*Received several recognition awards and letters of recommendation for
fulfilling complex requests (details available).
AT&T
Service Order Administrator - Global Customer Service Center -
Parsippany, NJ (1995 - 1998)
*Formatted, coded, typed and filed Private Line Service orders. These
orders were received from Account Executives and Sales Case Managers
thru faxes, e-mail, etc.
*Informed the field sales people on service order process time lines.
*Cleared unworkable orders in conjunction with the billing department.
Senior Records Specialist - Provided secretarial support for 30 staff
members. Internal Auditing, Short Hills, NJ (1991 - 1995)
*Supported the Internal Auditing Organization, which consisted of two
District Managers, one Division Manager and eighteen auditors.
*Provided administrative support, including payroll, voucher
preparation, vendor payments, CATS time reporting, filing, phone
coverage, photocopying, special projects, record retention, attendance,
METER time reporting, mail distribution, typing, scheduling meetings, office supply purchasing, travel arrangements and calendar management.
Reports Specialist- Provided secretarial support to fifty staff
members in the Business Sales Div., Parsippany, NJ (1989 -1991)
*Prepared monthly reports regarding production figures for submission to
division management.
*Supported divisional staff in filing, maintaining records, time
reporting, phone coverage, conference planning, confidential material,
and word processing.
COMPUTER SKILLS:
Word for Windows 6.0, Power Point 4.0, Excel 5.0, Lotus 1-2-3, DOS,
SAMNA, Office 97, Microsoft Windows 2000, TURKS, FACTS, Timetrax (time
reporting) Procurement Card (vendor/supply payments), Microsoft XP, Lotus Notes, Microsoft Outlook, RUMBA, Microsoft Access, CIS (Client Invoice Service), Invoice Storage System, Docviewer, Enterprise Bill View, Contrax, EAUM, Business Service Guide, PCS Homer, Integrated Contract Tool.
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