Customer Service Representative

Michele Adams

***** *. ******* ***** #***, Aurora CO 80017 ************@*****.*** 720-***-****

Objective

Seeking a Remote Customer Service Representative position to demonstrate outstanding coordination and detail focused skills with a professional organization to assist in completing work efficiently and on time

Skills

Communication Coordination Computer Programs Customer Service Office Equipment Customer Oriented Detail Oriented

Experience

Customer Service Representative– Inside sales

Provided excellent customer service via heavy volume of phone calls, emails and faxes

Assist walk in customers

Prepared estimates of shipping orders

Demonstrated analytical and problem solving skills

Input customer shipments into computer programs

Addressed & updated customer concerns & shipments with detailed notes

Coordinated orders and deliveries by phone, fax and email with customers and staff

Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies

contact customers and coordinate deliver times to schedule appointment's for freight delivery

Identify freight bill requiring special delivery instructions

Respond to customer inquiries regarding bill of lading and provide proof of delivery

Assist with handling dispatch phones to assist with customers and drivers

Customer Service Representative – Inside sales

Provided excellent customer service via heavy phone calls, email and faxes

Prepared estimates of hardware and glass

Demonstrated analytical and problem solving skills

Input customer orders into computer programs

Ordered hardware and glass for glass installation

Coordinated orders and deliveries by phone, fax and email with customers and staff

Addressed & updated customer concerns & shipments with detailed notes

Assist walk in customers

Licensed Medicare Advantage Sales Specialist (contract ended)

Provided excellent customer service via phone

Provided information regarding different plans offered

Input customer application for approval into computer program

Provided answers to customer concerns

Coordinated application entries via phone into computer

Customer Service Representative – Inside sales

Provided excellent customer service

Input customer glass orders into computer program

Input and coordinated/scheduled service technicians and tickets

Reviewed results of service work and input data on spreadsheets

Coordinated orders, deliveries and service by phone, fax and email with customers and staff

Filed documents

Updated customer concerns & shipments with detailed notes.

Sales Associate and Commercial Sales Specialist

Provided excellent customer service to help customers find and order the products or materials needed to complete their projects (including doors and windows as well as roofing and decks, drywall, framing, trusses plumbing, insulation etc.)

Performed stocking and inventory functions

Coordinated deliveries with staff and vendors

Work History

Customer Service Representative, Estes Express Lines Aurora CO

Customer Service Representative, Oldcastle Building Envelope, Denver, CO

Licensed Sales Specialist, Optum (contracted to Kaiser Permanente) Centennial, CO

Customer Service Representative, Atrium Windows & Doors, Denver, CO

Sales Associate, Home Depot, Aurora, CO

Commercial Sales Specialist, Lowes, Longmont CO

Tierra West LLC – Construction Inspector (underground infrastructure)

Engineering Technician/Resident Engineer, VA Medical Center, Cheyenne, WY

Education Michigan Technological University, Associates degree (w/honors) Houghton, MI

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