General Manager Customer Service

TH TIMOTHY HALPERIN

New Lenox, IL ***** 815-***-**** **********@*******.***

PROFESSIONAL

SUMMARY

I'm a highly motivated leader with an excellent work ethic and a positive attitude, seeking any position. I have 12 and a half years experience with Portillo's and 11 years in leadership roles.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

SKILLS • Management • Sales

• Customer service • Training

• Scheduling • Pos

• Excel • Microsoft office

• Food service • Operations management

• Team player • Problem resolution

• Leadership and team building

WORK HISTORY GENERAL MANAGER 09/2023 to 04/2025

Portillo's Hot Dogs New Lenox, IL

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

•

• Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

•

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

•

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

•

Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

•

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

•

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

•

• Formulated policies and procedures to streamline operations.

• Implemented operational strategies and effectively built customer and employee loyalty.

Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

•

Managed budget implementations, employee evaluations, and contract details.

•

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

•

Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

•

GENERAL MANAGER 12/2019 to 09/2023

Portillo's Hot Dogs Villa Park, IL

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

•

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

•

• Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

•

ASSISTANT GENERAL MANAGER 11/2018 to 12/2019

Portillo's Hot Dogs Bolingbrook, Illinois

Overseeing and executing entire operation with assistance from GM and management team

•

• Delegating tasks with timelines to leadership team and crew

• Giving goals to team and following up

• Controlling and monitoring costs in food, repairs, and operational expenses

• Ongoing training of staff and MIT's

• Conduction bi-monthly manager meetings

Also, developing my replacement, overseeing RSA team, and communicating roll outs and expectations to the team

•

Making sure people are held accountable for their duties and responsibilities

•

ASSISTANT MANAGER 03/2017 to 11/2018

Portillo's Hot Dogs Bolingbrook, Illinois

• Ran daily operations of store including opening/EOD responsibilities

• Coaching and developing others

• Completing tasks given to me in a timely manner

• Purchased, counted, and reviewed inventory

• Created schedules for over 100 Team Members for 8 months Gave numerous donations to businesses, churches, organizations, and schools under the title of Marketing Champion

•

• Created and completed weekly cleaning audits

• Conducted hundreds of interviews, hired, and inspired CREW CHIEF 01/2014 to 01/2017

Portillo's Hot Dogs New Lenox, Illinois

• Responsible for opening store/ EOD duties

• Purchased inventory/ set/ set par for orders

• Led teams to maintain quality and speed of service

• Planned shifts, executed breaks

• Trained and developed team members

• Conducted orientations

• In charge of Training Administrator program

TEAM MEMBER 08/2012 to 11/2014

Portillo's Hot Dogs New Lenox, Illinois

Worked as production staff with a high energy team focused on quality, service, attitude, and cleanliness

•

Opened, closed, and worked every position Portillo's expected excluding desserts

•

• Opened store #32 with a group of 200 team members 365 days later, I was 1 of 22 team members, that cut the ribbon, that was still with the company

•

CREW MEMBER 11/2007 to 07/2012

Chicago Dough Company New Lenox, Illinois

Cooked menu items, delivered pizza, completed prep lists, maintenanced store, washed dishes

•

HEAD BUSSER 08/2006 to 07/2007

Charley Horse New Lenox, Illinois

• Made schedules for team of 12 bussers

• Cleaned tables, ran food, and barbacked

Charley Horse was a high volume bar/restaurant in it's first years of business

•

EDUCATION High School Diploma 01/2007

Lincolnway Central High School, New Lenox, Illinois

• Graduated June 2007

Lincolnway Central High School is ranked 1625 out of 23000 national high schools currently as of 2019. Referenced by National Rankings and reported by usnews.com.

•

CERTIFICATES • CPR

• Servsafe

• Allergen

• TIPS/Basset

LANGUAGES English Fluent

REFERENCES Tiffani, Fisera, General Manager, *******@*********.***, 630-***-****, Portillo's Hot Dogs

HOBBIES AND

INTERESTS

Family, Pop Culture, Outdoors, Cooking, Comedy, Travel

Contact this candidate