Customer Service D C
Resume:
Cynthia Wallace
Washington, D.C. 20020
******************@*****.***
Summary of Qualifications
Offering extensive, diverse experience in various fields of employment
● Dedicated to providing quality customer service
● Ability to listen, communicate effectively and quickly establish rapport
● Compliance with all safety rules and regulations
● Able to maintain confidentiality
● Compliance with HIPAA rules, medical laws and ethics
● Enjoys contributing to a team effort and creating a positive work environment
● Computer skills: Windows, INternet, E-mail
Experience
Housekeeper
Buffalo, NY
2020-2021
● Housekeeping responsibilities
● Operated industrial dishwasher/dryer
● Accountable for cleaning, disinfecting, and sanitizing all designated areas
● Maintained a clean, safe, and orderly living environment Certified Personal Care Aide
Buffalo, NY
2019-2020
● Assisted individual with all daily living needs including dressing, hygiene, laundry, housekeeping guidelines, provided assistance during meals including feeding
Stop the Violence Outreach Shelter
Buffalo, NY
2017-2022
● Manage check-ins and check-out
● Meal prep for residents
● Ensure safety procedure and protocols
● Provide informative documentation and detailed schedules for residents to complete daily tasks
● Maintain a clean and safe environment for staff and residents throughout the facility
Groundskeeper
Buffalo, NY
2017-2018
● Cutting grass, maintained flower beds, removed trash Home Health Aide
Washington, D.C.
2005-2014
● Escorted to doctor appointments, shopping, community/social events
● Provided assistance with all daily activities
● Ability to listen and provide compassionate companionship
● Served clients of various ages as well as mentally challenged adults, counseled group home residents
Assistant Office Manager
DCI Telecommunications, Washington, D.C.
2000-Present
● Assisted in office management as well as scheduling for clients various appointments, scheduled workers for their shifts
● Managed various routes by dispatching employees and verifying customer satisfaction
● Train, supervised and managed employees, insure proper inventory of supplies to insure smooth operations
Omega Nursing
Maryland
2024-Present
● Personal caregiver
CW Cleaning Services
Washington, D.C.
2017-Present
● Housekeeping duties
● Maintain inventory
● Organizing and restocking necessary equipment and resources Education and Training
The Ascend HealthCare Institute (obtained a certificate of completion) University District of Columbia of Arts Science Institute of Gerontology
(Certified Home Health Aide)
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