Medical Assistant Wound Care
Resume:
Nadiuska Esteras
**** ***** ********* ***. ** Bronx, New York 10468
*****************@*****.***
Working knowledge of Microsoft Word, Excel, PowerPoint and Word Perfect. Proven interpersonal skills and excellent telephone etiquette. Keyboarding 35 wpm. Fluent in Spanish, English and sign language.
EDUCATION: Suny Manhattan E.O.C., New York, NY (
06/2009) General Education Diploma
EXPERIENCES:
Dr. Ricardo Mornaghi, New Rochelle, NY (09/2024- current) Medical Assistant
Speaking with patients prior to seeing the doctor, including covering symptoms, concerns, and issues
Taking vital signs, such as blood pressure, weight, and temperature
Assisting with or performing lab tests, like taking bloodwork
Assisting doctors with patient exams, if needed
Performing basic wound care, such as cleaning and applying bandages
Giving patients medication or injections as directed by the doctor
Checking patients in
Taking vital signs and recording them in the patients record
Interviewing patients about the reason for their visit and documenting the information for the doctor
Collecting and preparing things for lab tests, like drawing blood
Preforming basic wound care, such as applying bandages or removing stitches
Ekg
Sterilizing medical equipment and exam rooms
Lenox Hill Radiology, Bronx, NY (11/20- 06/2024) Medical Assistant Women’s Imaging Center
Receives patients and explains procedures to them. Offers emotional as well as physical support through the procedure. Provides patient with information about the procedure and assists patients with completing all requisite documentation needed for the procedures.
Observes and monitors the patient closely while patients are waiting for the procedures. Notifies the technologists and physicians of any change in patient’s condition immediately.
Assures the safety of the patient by the proper use of equipment supports and/or restraints. Ensures that patients are properly dressed for procedures and provides for the privacy of the patient by appropriate draping.
Maintains an open line of communication with all patients awaiting procedures by informing them of the timeliness or any unexpected delays of their procedures.
Labels all contrast media containers and prepares solutions and/or contrast media for administration to patient. Dispenses oral contrast media to patients and provides information about intravenous injection of contrast to patients.
Coordinates and contacts nursing for procedures requiring heplock for patients who are undergoing examinations with intravenous injection.
Cleans power injector daily and ensures that only single use tubing and syringe refills are used.
Ensures that informed patient consent is obtained using I-Med consent software when necessary.
Assists in moving and positioning the patient as related to the specific examination.
Utilizes hospital computer system to obtain clinical test results or other necessary information for the staff radiologists in relation to patient care procedures.
Prepares CT/MRI/IR suite for next procedure. Changes linens, discards used syringes, and notifies EMS when needed for general cleaning and/or terminal cleaning.
Stocks procedure room with required supplies for patient care examinations. Collaborates with technologists and supervisors in recommending equipment and supplies needed. Informs purchasing agent of existing supply needs and checks for expired supplies regularly and abides by infection control policy.
Assists, preps and consents patients for ultrasound guided core breast biopsies.
Follow up with patient after care.
Direct contact with doctor offices for proper referrals for procedures.
Answers questions or address concerns that patient may have when having to do a biopsy.
Knowledge in reading pathology reports as well as mammography and ultrasound.
Scans all documentation of procedure (e.g. questionnaire) into the patient’s record after each examination.
Lenox Hill Radiology, Bronx, NY (11/19- 11/20) Patient Service Representative – Team Lead.
Pro Provides feedback concerning additional team member training needs.
Recognizes and provides coaching, counseling, and discipline as appropriate. Promotes the practice within the team and motivates the staff.
Ensures accurate and thorough documentation and completion of all necessary paperwork
Collects and copies insurance cards and other pertinent documents.
Ensures accurate data entry; patient demographics and billing/insurance information into the RIS system by means of daily PSR QA audits.
Ensures accurate and timely OTC collections; co-pays, self-pays, and other patient balances-motes and monitors daily process utilizing RIS reporting mechanisms Keeps patients, technologists and/or managers informed with regard to patient flow.
Organizes, distributes and maintains a monthly team member schedule.
Ensures that all performance reviews are completed, conducted and turned in on time.
Provides thorough and accurate information to all customers.
Follows all compliance plan standards.
Follows all team policies and related procedures.
Responsive to customer and patient questions; knows where and how to obtain information/ answers.
Follows protocols while answering incoming calls; provides thorough and accurate information to all callers.
Communicates appropriate preparation(s) and other information to callers and patients.
Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff.
Maintains composure and behaves professionally in difficult patient situations and knows when to involve the manager.
Communicates effectively and appropriately with site manager.
Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary.
Tracks missing reports and ensures all patients have a corresponding report.
Communicates report status or content to referring physician offices via fax or verbally.
Mails or sends film upon request, using standard protocol.
Addresses workflow issues in a timely, professional manner.
Review schedules ensuring every effort is made to utilize all open time slots.
Work the billing exception work list.
Authorizations for multiple modalities.
Knowledge of CPT codes and ICD 10 codes.
Knowledge of evicore website.
Work with doctor offices to obtain authorizations before appointment date.
Other duties as assigned.
Lenox Hill Radiology, Bronx, NY (09/17 -11/19) Patient Service Representative
Answer phones and greet incoming patients and visitors.
Perform patient registration and insurance verification, and collect co-pays.
Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns.
Coordinate with office staff for timely care of patients.
Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc).
May on occasion travel to our nearby centers to receive training and/or help with coverage.
Participate in various projects and/or meetings, and complete other tasks as assigned by management.
Good Shepherd Services, Bronx, NY (06/14-09/17) Administrative Assistant
Process all clerical material, including, typing and filing of all program and administrative correspondence and reports, including taking and circulating minutes of meetings.
Manage telephone communications.
Maintain residence and staff files.
Update and maintain agency forms and log books.
Oversee the collection and preparation of program information.
Assist staff in implementing various program activities. Order all supplies and equipment.
Oversee repairs and maintenance of facility and office equipment.
Coordinate all aspects of the petty cash system.
Collaborate with Directors and supervisors to create a warm and welcoming reception for all children, families, GSS staff and visitors.
Participate in ongoing meetings, conferences, training programs as required.
Communicate with Good Shepherd staff in matters related to, but not limited to, the needs of the residents and the programs.
Perform escort duties in emergency situations.
Support the use of Sanctuary Model tools such as safety plans, community meetings and self-care in the department/program to create a non-violent and trauma-sensitive culture.
Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.
Support the use of the Missouri Approach.
Perform other duties as assigned.
Envy Innovations, Hawthorne, NY (03/10 – 10/11) Account Manager
Reviewed all accounts to ensure quality standards and client expectations were met.
Ensured that any client issues were dealt with in an efficient manner, informing the Account Director of any problems.
Approved change orders, invoices and responsible for payment collections.
Aware and pursued opportunities for account growth and business.
Reported to the Account Director providing regular input on all account activity.
Performed Secretarial and Receptionist duties as needed. Fortune Leather, New York, NY (11/08 – 02/10) Store Manager
Created weekly schedule for all employees.
Conducted inventory of all merchandise on a weekly basis.
Kept daily account of all purchases made.
Maintained files and invoices.
Ordered all merchandise for the business.
Secretarial and Receptionist duties (including but not limited to, typing, faxing, scanning, photocopying and answering telephones.)
B.P. Corporation, Bronx, NY (03/05 – 10/08) Café Manager
Kept daily account of food cost and overall weekly account of all fees incurred.
Maintained a sanitary work station as per NYS health department standards.
Purchased all rations for the café.
Distributed work assignments for all employees.
Brooklyn Children Center School, Brooklyn, NY (01/03 – 01/05) Teacher's Assistant
Assisted in the monitoring of 15 – 18 children on a daily basis.
Provided educational instruction to the children.
Provided any and all assistance to teachers as needed.
Assisted in the arrangements of field trips.
REFERENCE Furnished Upon Request.
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