Customer Service Microsoft Office

MILTON ELLIE

Address: ** ********* ****.

Phone +232-**-***-***/ 34 665 193 Email: ************@*****.***

PROFESSIONAL SUMMARY:

Compassionate and dedicated employee with over 7 years of experience of providing administrative duties to organizations. Skilled in Microsoft office and crucial managerial assistance to achieved organizational goals. Maintaining dignity, respect and professional relationship with colleagues, clients, and other stakeholders. Committed to improving quality of life and promoting independence wherever possible.

Dislike failure and posses a strong passion in providing positive result at all time. Energetic and Patriotic Sierra Leonean who has zero criminal record with all sub and head quarter police stations.

* CORE SKILLS:

• Microsoft Office Suite

• Time Management.

• Result-oriented mindset.

• Attention to details.

• Analytical and data driven.

• Administrative and customer service driven.

• Communication & negotiation skills

• Ability to multitask

• Confidence and Problem solving skills.

• Ability to swiftly adapt.

• Motorbike riding skills.

• Team Collaboration.

*WORKING EXPERIENCE:

• Sales Officer

Shalimar Trading

Lumley, Freetown, Sierra Leone.

February 2024 to June 2025.

KEY RESPONSIBILITIES:

• Meet or exceed monthly/quarterly sales goals.

• Use strategies (upselling, cross-selling) to maximize sales.

• Study market trends, customer behavior, and competitor activity.

• Understand all features and benefits of products or services.

• Maintain long-term relationships with existing customers.

•Resolve customer complaints or queries promptly.

• Maintain records of sales, calls, and customer interactions.

• Submit daily, weekly, or monthly reports to the supervisor.

• Administrative Assistant and Credit officer

Kaard Automobiles Sierra Leone Limited.

170 Wilkinson Road, Freetown, Sierra Leone.

January 2025 to May 2025.

KEY RESPONSIBILITIES:

Overseeing all operations in the company, and making sure they function well.

To evaluate and authorize loan approval for individuals or businesses.

• Relationship Officer / Credit Officer

A Call to Business Microfinance Bank (ACTB).

20A Old Railway Line, Freetown, Sierra Leone.

January 2022 to March 2024.

KEY RESPONSIBILITIES:

Maintaining positive and professional relationship with clients.

Evaluate and authorize Asset Loan approval for individuals or businesses.

Heading the Asset finance Loan department to making sure the disbursement and loan recovery is done smoothly.

• Administrator ( internship)

Aunty Star Primary School.

40 Freetown Road, Lumley, Freetown, Sierra Leone.

June 2021 to August 2021.

KEY RESPONSIBILITY:

Managing and coordinating the non-teaching activities such as taking record of pupils and preparing spreadsheet for teachers to ensure smooth operations of the school.

• Election Poling Staff

Electoral Commission for Sierra Leone [ECSL].

AOU Drive, Tower Hill, Freetown, Sierra Leone.

June 2018.

* EDUCATIONAL BACKGROUND:

• CERTIFICATE ATTAINED - National Diploma in Business Administration

INSTITUTION- Milton Margai Technical University.

LOCATION- Goderich Campus, Freetown.

COMPLETED - 2022

• HIGH SCHOOL CERTIFICATE ATTAINED- West Africa Senior Secondary Certificate Examination [WASSCE].

INSTITUTION - Apostle Bona Aladura Senior Secondary School.

LOCATION- Kensay, Koidu Town, Kono District.

COMPLETED- 2017.

*JOB RECOGNITIONS/ACHIEVEMENTS:

In the year 2023, I got an Excellence Performance Certificate and recognition at A Call To Business Microfinance Bank.

In 2019 I was recognized as one of the best NPSE English Teacher at Aunty Star Primary School.

* LANGUAGES

English (Fluent)

Krio (Fluent)

Kono ( Basic)

* REFERENCES:

• Emmanuel Ellie - Sales Manager at Shalimar Trading

Tell: +232-**-******

Email Address: ******************@*****.***

• Mr. Alpha Jalloh - Lecturer at Milton Margai Technical University.

Tell: +232-**-***-***/ 79 534 848. Email Address: ***************@*****.***

• Cedy Sesay - Relationship Manager at A Call to Business Microfinance Bank. 20A Old Railway Line, Freetown.

Tell: +232-**-******

Email Address: *********@*****.***

Contact this candidate