General Manager Hotel

Professional Summary

Work Experience

ROREY FOREMAN

Pompano Beach, FL 33060 754-***-**** ************@*****.*** Dedicated Hotel General Manager with experience exceeding revenue goals. Achieved sustained hotel profitability through auditing and cost control. Increased guest satisfaction through constant identification of potential issues and using strategies to implement necessary changes to improve performance. Hotel Manager 03/2023 to Current

Lindblad Expeditions - National Geographic – Seattle, WA Responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, laundry, dining room service, bar, lounge and the galley. Also includes some shore-side guest activities such as beach barbecues.

Directly supervises all employees in the following positions; Sr. Steward, Stewards, Bartender and Head Chef. Monitors and counsels work performance throughout the year, conducts performance reviews of contract stewards each rotation, and conducts annual written performance evaluations of rotational hotel crew. Trains Senior Stewards, Stewards and Bartenders in all aspects of their job performance. Oversees training of Head Chefs. Occasionally may train other Hotel Managers. Responsible for maintaining CDC standards and coordinate efforts with Head Chef and other department heads onboard.

Verify, coordinate and oversee all ordering of hotel and food related purchases following ordering guidelines. Ensures that all hotel departments have necessary supplies on a timely basis and routinely monitors stock on hand, manages all inventories for hotel department, including Global Market. Ensures that the menu, quality of food served, guest service, and cabin cleaning are in keeping with Company standards.

Maintain communication with the corporate office through weekly reports or daily as necessary. Hotel General Manager 09/2020 to 02/2023

American Cruise Lines – Guilford, CT

Primary duties include overseeing the day-to-day hotel operations and onboard food services, as well as coordinating onshore events.

Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each itinerary while leading the Assistant Hotel Manager, Housekeeping Manager, and Dining.

Other responsibilities include coaching and training the hotel team and establishing collaborative relationships among team members.

Ensuring all company policies are applied and upheld in a consistent manner. Hotel General Manager 08/2017 to 09/2020

Hilton Fort Lauderdale – Fort Lauderdale, FL

I'm responsible for the growth in revenue and profitability by delivering quality products and services consistent with company goals.

The General Manager visualizes and articulates innovative hospitality and inspires others to embrace the vision and act upon it.

Committed to developing and strategically working through relationships with members of the property, the corporate office, and other leaders within the company while ensuring effective and consistent coaching, counseling, and direction to all employees.

Education

Skills

Accomplishments

Presents ideas, expectations, and information in a concise, well-organized manner. Hotel Assistant General Manager 03/2015 to 08/2017 TRYP By Wyndham – Fort Lauderdale, FL

Operational Oversight: Assists in overseeing the daily operations of the hotel, ensuring all departments function efficiently and effectively. This includes housekeeping, front desk, maintenance, and other relevant areas. Guest Satisfaction: Ensuring guest satisfaction by addressing guest concerns, responding to requests, and actively seeking ways to enhance the guest experience.

Staff Management: Responsible for managing staff, including hiring, training, and performance evaluations. They also work to maintain a positive and productive work environment. Financial Management: Assists in managing the hotel's budget and profitability, analyzing financial reports, and implementing strategies to improve revenue and reduce costs. Administrative Support: Provides administrative support to the General Manager, handling correspondence, managing schedules, and assisting with various administrative tasks. Problem Solving: Proactively identify and resolve issues that arise within the hotel, ensuring smooth operations and guest satisfaction.

Compliance and Safety: Ensuring the hotel adheres to all relevant regulations, standards, and safety protocols. Sales and Marketing: Assist with sales and marketing efforts, promoting the hotel and its services. Bachelor of Science: Hospitality And Tourism Management Jun 2020 Florida Atlantic University - Boca Raton, FL, FL

Hospitality management Conflict resolution

Customer service Budget implementation

Multi-department management Revenue management

Team performance monitoring

Langenhagen, Germany, 2006, Certificate of Participation awarded in the EWC Exchange Project and demonstrated ability to work in collaboration with a partner to understand different European Cultures and Promote Tolerance and Respect.

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